[qonic]

I had this problem you need to put phone in safe mode then turn phone off. I don't remember exactly how I did it but Verizon tech suggested it and it worked this is done first before doing the hard reset.

[THEPRFCT10]

I had this problem you need to put phone in safe mode then turn phone off. I don't remember exactly how I did it but Verizon tech suggested it and it worked this is done first before doing the hard reset.

Hmmmm, no idea how you put into safe mode before powering off?

[gotroot801]

Hmmmm, no idea how you put into safe mode before powering off?

Long press the power button until you get the "Power off" prompt on screen, then long press that prompt.

[THEPRFCT10]

Long press the power button until you get the "Power off" prompt on screen, then long press that prompt.

Got it thx

[cowgrl12787]

I have a LG K7 and am having the same issue. My screen protector does NOT block the sensor, it actually only covers the part of the screen that lights up. I have had the phone for about 3 months, and this issue only started about 4 days ago. I have tried to recalibrate it's motion dectection and am having no luck. It also makes a bunch of touch tone sounds with a black screen and nothing pulled up to make those sounds. I have warranty and insurance on this phone, but was hoping someone would know how I may troubleshoot this issue. I tried to shake it while I'm on the call, but the screen doesn't come back up unless I hit the power button. It also constantly disconnects my calls. Is this a issue I can solve on my phone, or do I need a new device?