09-02-2016 02:18 PM
30 12
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  1. THEPRFCT10's Avatar
    I noticed that when I'm on a phone call, if I take the phone away from my ear, the screen DOES NOT turn on! Even pressing the power button doesn't turn it on. This is critical since sometimes I need to press a number while on the call.
    01-10-2016 05:02 PM
  2. N4Newbie's Avatar
    The usual reason for this is a screen protector which is covering (and thus, confusing) the phone's proximity detector...
    01-10-2016 05:49 PM
  3. THEPRFCT10's Avatar
    I have the Verizon flexible glass screen protector. Doubt it. Thanks though.
    01-10-2016 07:52 PM
  4. Kelly Kearns's Avatar
    Why do you doubt that? When there isn't a sensor problem, a screen protector is almost always the problem.
    01-10-2016 07:55 PM
  5. THEPRFCT10's Avatar
    Just don't think it's the screen protector. Was thinking software or app issue and seeing if anyone else is experiencing this problem
    01-10-2016 11:09 PM
  6. jimbo1mcm's Avatar
    Got the same issue. Has me hustling to find out how to get back to the phone screen. Minor inconvenience. It will get fixed. Great phone,
    01-11-2016 02:08 AM
  7. Kelly Kearns's Avatar
    Just don't think it's the screen protector. Was thinking software or app issue and seeing if anyone else is experiencing this problem
    A screen protector will cause this problem a lot, we have seen that happen here a lot.

    That is normal, many screen protectors mess with the proximity sensors. Remove it and see.
    01-11-2016 05:29 AM
  8. THEPRFCT10's Avatar
    A screen protector will cause this problem a lot, we have seen that happen here a lot.

    That is normal, many screen protectors mess with the proximity sensors. Remove it and see.
    I guess I can try, although I'm concerned that so many here seem to get scratches on a bare screen with this shatterproof layer stuff.
    01-11-2016 07:33 AM
  9. Kelly Kearns's Avatar
    I have never scratched the screen on a Samsung phone.
    01-11-2016 07:38 AM
  10. THEPRFCT10's Avatar
    This is a Moto Droid Turbo 2 with different screen technology, look on these forums, there are plenty who seem to be getting lots of scratches in a bare screen.
    01-11-2016 07:39 AM
  11. Kelly Kearns's Avatar
    I never had scratches on any Samsung phone. Last phone I had a scratch on was a Nokia non smart phone.

    I never out my phone face down, I don't put it in my purse unprotected and I keep it in my pocket.
    01-11-2016 07:48 AM
  12. THEPRFCT10's Avatar
    Kelly, I appreciate your advice, but again, this is NOT a Samsung phone, the Motorola Droid Turbo 2 with a very different screen technology.
    01-11-2016 07:49 AM
  13. Kelly Kearns's Avatar
    And again, as I said, other phones too. What makes you think a Samsung screen doesn't scratch very easily? Because it does.

    Gorilla glass is not scratch resistant.
    01-11-2016 07:50 AM
  14. THEPRFCT10's Avatar
    Because you kept mentioning above that your Samsung phones never scratched! And I said that this phone is different and that many are getting very tiny scratches in their screen WITHOUT a screen protector. Not sure I can be any clearer!
    01-11-2016 07:52 AM
  15. Kelly Kearns's Avatar
    I've had hundreds of phones, I scratched one, which is what I said. Even the old plastic screen phones, I don't know how to be more clear.

    Removing your screen protector to test it doesn't mean you can never have a screen protector, even if that one causes the problem.

    The screen going dark and turning back on during calls, is operated by the proximity sensors, so it makes sense it is either something triggering it, the screen protector, or the sensors are not working correctly.
    01-11-2016 07:56 AM
  16. THEPRFCT10's Avatar
    ......or an app or software issue.......
    01-11-2016 07:58 AM
  17. doogald's Avatar
    And again, as I said, other phones too. What makes you think a Samsung screen doesn't scratch very easily? Because it does.

    Gorilla glass is not scratch resistant.
    The turbo 2 is not a glass screen at all - not gorilla glass, not any kind of glass. Because it is a plastic outer lens, it tends to scratch *far* more easily than a gorilla glass Samsung phone.

    I'm not sure if the tempered glass screen protectors cover the prox sensor on a turbo 2; hopefully somebody with a T2 w/o a screen protector can verify if the display lights up when you pull the phone away from your face while on a call...
    01-11-2016 09:56 AM
  18. Kelly Kearns's Avatar
    ......or an app or software issue.......
    Well if you know the problem then you should have an issue correcting it.
    01-11-2016 09:59 AM
  19. jimbo1mcm's Avatar
    As you move the Droid Turbo 2 away from your head during a call and the screen is black, just give it a little shake and it comes on. Solved.
    01-11-2016 10:18 AM
  20. THEPRFCT10's Avatar
    Well if you know the problem then you should have an issue correcting it.
    That's why I posted my issue, because I'm having a problem diagnosing the culprit!
    01-25-2016 08:09 PM
  21. Golfdriver97's Avatar
    Just don't think it's the screen protector.
    If held at the right angle, you can see the sensor. Is the glass blocking it? I had the same issue with a screen protector and my 5X.
    Almeuit likes this.
    01-26-2016 06:26 PM
  22. Almeuit's Avatar
    The usual reason for this is a screen protector which is covering (and thus, confusing) the phone's proximity detector...
    This is the case (usually) when I see this issue. The screen protector is either on wrong or cut badly. I would find where the sensor is on the phone and see if the protector is covering it -- if so that is most likely the cause. I would just take it off and make a call to a friend or something to test.
    01-26-2016 06:28 PM
  23. Golfdriver97's Avatar
    I will admit, it does seem counter-intuitive, since glass is clear. It wasn't until I pulled my protector off my Nexus 5X, that the sensor worked like it should.
    01-26-2016 06:35 PM
  24. perkdog65's Avatar
    I have the DT2 that is just like I took it out of the box. I have not added any screen protectors or cases to it and I have experienced the same issue as THEPRFCT10. On some occasions during a call when the phone is removed from my ear the screen does remain black and you cannot get it to come up by pressing the power button or anything. There doesn't seem to be any rhyme or reason to why it happens and it doesn't happen all of the time, in fact for me it does work like it is supposed to most of the time. Just adding my experiences with a DT2 that has had nothing added to it.
    01-26-2016 09:42 PM
  25. N4Newbie's Avatar
    I will admit, it does seem counter-intuitive, since glass is clear. It wasn't until I pulled my protector off my Nexus 5X, that the sensor worked like it should.
    The proximity detector uses infrared light which can be either absorbed (no pass-thru) or reflected by different types of glass. Thus, it renders the detector useless (the light is absorbed and never bounced back to the receiver) or the detector is in a constant triggered state caused by the reflection.
    Golfdriver97 and Almeuit like this.
    01-27-2016 08:47 AM
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