1. catstide's Avatar
    I've had several random reboots. Most happen (at least as far as I know) when unholstering the phone. I've had a couple of times I've looked at my phone and it was completely turned off. Anyone have anything like this or possibly know the cause?

    Posted via the Android Central App
    01-31-2016 12:25 PM
  2. jonstrong's Avatar
    I've had several random reboots. Most happen (at least as far as I know) when unholstering the phone. I've had a couple of times I've looked at my phone and it was completely turned off. Anyone have anything like this or possibly know the cause?

    Posted via the Android Central App
    I've had three that I'm aware of in the 11 weeks I've had the turbo 2. Quite possible there were others I don't know about.

    In each case, the phone bogged down first, or some feature stopped responding. For ex: my phone stopped showing Moto notifications when I waved my had over it, although it seemed to be working otherwise. A few mins later it shut down, and when restarting all was back to normal.

    I suspect there's a memory leak somewhere in the system, although I haven't really isolated this properly.

    This is actually my main reason for looking forward to Marshmallow. I suspect this is a fairly routine OS fix that's needed, and since VZW doesn't push out much in the way of incremental updates, we'll probably only get the fix with the next big OS update for the phone.

    All in all, these hiccups have been few and far between for me. Overall the phone has been incredibly fast and stable. I'd like to eliminate all glitches, but these have been rare for me, so I'm not especially worried.

    How often are you seeing this problem?

    Any new apps installed that preceded the problem?

    Have a you tried clearing phone / app cache?
    01-31-2016 12:43 PM
  3. kmf1's Avatar
    I have not experienced this at all. I have had the phone since it was released opening morning. Not sure what to say.
    01-31-2016 12:49 PM
  4. catstide's Avatar
    I've only had the phone less than a week. I have noticed it maybe 4times. They don't worry me a lot... Just the "phone is off" is what bothers me most. I think that's happened a couple of times.
    As far as the new apps... Like I said less than a week so I guess almost every app I have installed could be the culprit.
    How do you clear the app cache?

    Posted via the Android Central App
    01-31-2016 12:57 PM
  5. catstide's Avatar
    I'm wondering if it could be an app I have disabled...

    Posted via the Android Central App
    Attached Thumbnails Random reboots-3570.jpg  
    01-31-2016 01:01 PM
  6. catstide's Avatar
    More

    Posted via the Android Central App
    Attached Thumbnails Random reboots-3570.jpg  
    01-31-2016 01:02 PM
  7. catstide's Avatar
    Some reason I can only post 1 pic at a time.

    Posted via the Android Central App
    Attached Thumbnails Random reboots-3571.jpg  
    01-31-2016 01:02 PM
  8. catstide's Avatar
    Last...

    Posted via the Android Central App
    Attached Thumbnails Random reboots-3570.jpg  
    01-31-2016 01:03 PM
  9. catstide's Avatar
    Sorry... Train wreck on the double pics

    Posted via the Android Central App
    Attached Thumbnails Random reboots-3573.jpg  
    01-31-2016 01:07 PM
  10. catstide's Avatar
    Random reboots-3572.jpgClick image for larger version. 

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    Posted via the Android Central App
    01-31-2016 01:08 PM
  11. Lucy Davies's Avatar
    Those of you who have had reboots is your power button pushed in on one side or slanted? That could be a problem.

    Posted via Android Central App
    01-31-2016 01:16 PM
  12. catstide's Avatar
    Doesn't seem to be Lucy but I did give thought to the power button since it happens when I unholster. To power down you press power button then the soft "power down" button. Is there a way to reboot?

    Posted via the Android Central App
    01-31-2016 01:21 PM
  13. Hgouck's Avatar
    By holding down the power button for 15 seconds the phone will shut down and reboot

    Posted via the Android Central App
    01-31-2016 01:50 PM
  14. catstide's Avatar
    I cleared the app cache earlier and just had another reboot so that's eliminated. Also the last time I felt it vibrate and pulled it out to see it rebooting so any accidental button pushing is not likely.

    Posted via the Android Central App
    01-31-2016 04:43 PM
  15. doogald's Avatar
    I'd reenable vzwapn and vzw_api for sure. I don't know if it's that, but those seem like critical services.
    01-31-2016 07:08 PM
  16. catstide's Avatar
    I'd reenable vzwapn and vzw_api for sure. I don't know if it's that, but those seem like critical services.
    Done. Thanks

    Posted via the Android Central App
    02-01-2016 08:38 AM
  17. catstide's Avatar
    Just had another. It's at least a daily occurrence. Is there a report to show why it rebooted?

    Posted via the Android Central App
    02-01-2016 12:04 PM
  18. catstide's Avatar
    Thought I'd update this with a possible solution. Might help someone else with this issue.

    As I said earlier this would happen mostly when I was taking my phone out of the holster. The holster has 2 pretty strong magnets and I got to wondering if that was having an effect. I took the holster off and held it against the back of my phone and moved it around. Sure enough I got some pretty weird responses. The screen lit up and gave me some unusual home/lock screen views. I never got it to reboot doing this but I went into apps and disabled the Motorola Flip Case app. After doing that The magnet still gave me some of the same weird screen views but of course not the half screen for the flip case. Since doing this about 4 days ago I haven't had a reboot. I'm hoping that solved my issue. I could of course reinstall the app to see if I could get the reboot back but right now I'm just satisfied that it is gone (at least for now).
    02-05-2016 08:21 AM
  19. sava700's Avatar
    I had the first one I got reset after full charging from 30% and it was super hot and then corrupted apps. I took it back and got a new one. Haven't had a problem with the new one *knock on wood*.
    02-11-2016 07:31 PM

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