1. ksmith502's Avatar
    trying to factory reset my droid turbo 2 but when I get to the point where it says reset phone, it is greyed out what do I do.
    05-11-2016 03:29 PM
  2. N4Newbie's Avatar
    If you have a pin/pattern code enabled, disable it.

    Next, go to Settings -> Accounts and delete your Google account(s).

    Now, try factory reset again.
  3. N4Newbie's Avatar
    If you have a pin/pattern code enabled, disable it.

    Next, go to Settings -> Accounts and delete your Google account(s).

    Now, try factory reset again.
    05-11-2016 03:47 PM
  4. Javier P's Avatar
    Hello ksmith, welcome to the forums! Are you having any problem with your phone that you want to fix with the factory reset? Have you already tried the reset via recovery mode?
    Laura Knotek likes this.
    05-11-2016 03:50 PM

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