Google play music problem.

[Lucy Davies]

I wanted to listen to a little sample of a song on Google play music but when I pressed the play button on the track it comes up with a white triangle with a red ! In it. I tried clearing the cache & that didn't work. What can I do to get it to play?

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[B. Diddy]

I have seen this as well on my devices (Nexus 6P, Nexus 7, and others). I think it's a bug with either the Play Store or with Google Play Services. Report it to Google using the Help & Feedback option in the Play Store.

 

[Lucy Davies]

Ok thanks glad it's just not my phone. Will report it to Google.

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[for3nsicguy]

Had the same problem with my Turbo2. It is a known issue with Google they haven't fixed yet. The only known fixes are to either uninstall updates to the play store app or, if you want a little more adventurous solution, sideboard the Play Store apk from this link:

http://www.apkmirror.com/apk/google...-6-7-12-e-all-0-2884155-android-apk-download/

I sideloaded the apk and it fixed the problem. Others have uninstalled the last play store update and had that work. If you uninstall the Play Store update, the app will automatically update right back to where you are now unless you disable auto-updates.

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[Lucy Davies]

What is a side board apk? Mum also has the problem on her Sony phone.

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[B. Diddy]

That was probably an unwanted autocorrect. He meant "sideload," which means manually downloading the apk installer file and installing the app that way.