[Lucy Davies]

Was playing one of my games & when I clicked on one of the options I got just a blank screen. How do I fix this? Already cleared the cache & turned my phone off & on again & it loads perfect but just loads a blank screen when I click play. When I go out of the app music still plays until I swipe it away. How can I get it working again?

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[Hgouck]

I would try deleting the app than download it again

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[Javier P]

Yeah, uninstalling should fix this problem, but before that you could try something else. Go to settings - apps - select that game - force stop - clear data and restart the phone. Just be aware that you'll lose all your personal information included in that app.

[Lucy Davies]

There is a slight problem & there is no way to back up my save data on this game. If I can't back it up I don't really wanna uninstall it or clear the data. I tried force stopping it & that didn't work.

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[Javier P]

There is a slight problem & there is no way to back up my save data on this game. If I can't back it up I don't really wanna uninstall it or clear the data. I tried force stopping it & that didn't work.

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If force stop, clear data and reboot didn't work I'm not sure what else to suggest that won't delete your personal data.

This a long shot but worth a try. Open the game, swipe a bit down from the status bar and if you get the soft keys tap on the return key. There's a slight chance that you can get back in the game.

[Lucy Davies]

What are the soft keys? The triangle, circle & square at the bottom of the phone? If so these are constantly showing during game play.

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[Lucy Davies]

Only thing I could do was uninstall the app and download it again. Lost everything but it's now working. Will see if the same problem pops up when I reach level 30 again.

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