1. Lucy Davies's Avatar
    Was playing one of my games & when I clicked on one of the options I got just a blank screen. How do I fix this? Already cleared the cache & turned my phone off & on again & it loads perfect but just loads a blank screen when I click play. When I go out of the app music still plays until I swipe it away. How can I get it working again?

    Posted via the Android Central App
    07-26-2016 07:02 AM
  2. Hgouck's Avatar
    I would try deleting the app than download it again

    Posted via the Android Central App
    07-26-2016 08:41 AM
  3. Javier P's Avatar
    Yeah, uninstalling should fix this problem, but before that you could try something else. Go to settings - apps - select that game - force stop - clear data and restart the phone. Just be aware that you'll lose all your personal information included in that app.
    07-26-2016 08:45 AM
  4. Lucy Davies's Avatar
    There is a slight problem & there is no way to back up my save data on this game. If I can't back it up I don't really wanna uninstall it or clear the data. I tried force stopping it & that didn't work.

    Posted via the Android Central App
    07-26-2016 09:01 AM
  5. Javier P's Avatar
    There is a slight problem & there is no way to back up my save data on this game. If I can't back it up I don't really wanna uninstall it or clear the data. I tried force stopping it & that didn't work.

    Posted via the Android Central App
    If force stop, clear data and reboot didn't work I'm not sure what else to suggest that won't delete your personal data.

    This a long shot but worth a try. Open the game, swipe a bit down from the status bar and if you get the soft keys tap on the return key. There's a slight chance that you can get back in the game.
    07-26-2016 09:25 AM
  6. Lucy Davies's Avatar
    What are the soft keys? The triangle, circle & square at the bottom of the phone? If so these are constantly showing during game play.

    Posted via the Android Central App
    07-26-2016 07:08 PM
  7. Lucy Davies's Avatar
    Only thing I could do was uninstall the app and download it again. Lost everything but it's now working. Will see if the same problem pops up when I reach level 30 again.

    Posted via the Android Central App
    07-29-2016 07:05 AM

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