1. Turbouser for now's Avatar
    Turbo 2 was damaged (run over on pavement). Phone still works - I can hear it ringing, and if I'm lucky, even answer it by guessing where answer call button should be.
    But, screen is dead - it flashes occasionally, but is otherwise just black and useless, nothing can be viewed.
    I want to back up some data (if possible) before returning for replacement, and even more I want to factory reset to ensure personal data (some photos, notes, account and password data, etc.) is wiped off before I send it back to vzn.

    I've connected it to my computer via USB. Computer knows the device is there, I can see it in file manager, but computer can't seem to see any data ("This folder is empty.")

    Suggestions?
    08-23-2016 03:17 PM
  2. srkmagnus's Avatar
    Take a look at this guide and see if it will work for you: http://forums.androidcentral.com/gen...ed-screen.html

    If it doesn't, then unfortunately you are not able to access the device to backup data.
    08-23-2016 03:36 PM
  3. Turbouser for now's Avatar
    Wow, that is an ingenious solution for someone with a lot of motivation, patience, and a second phone to use as a "template"! I have the first two, but not the duplicate turbo 2. I guess backing up data is out. However, I'd still like to reset the device to wipe out sensitive data.

    I wonder if any one can help me to simply wipe the unit of existing data? I've read about putting device in safe mode then doing factory reset. I think I could do that if I had screen shots to show what menus come up, and what order the options are listed, then I could use volume buttons and screen on/off button to make selections, even though I can't see the menus.

    Anyone?
    08-24-2016 11:40 AM
  4. Zorro1's Avatar
    Won't LookOut do that? And VZW might have an app that does it, too....
    08-24-2016 01:39 PM
  5. Turbouser for now's Avatar
    Cannot download any apps.

    "screen is dead - it flashes occasionally, but is otherwise just black and useless".

    If I could use screen at all, I could easily back up everything and reset phone. I can't see anything on screen.
    08-29-2016 01:15 PM
  6. copywrite's Avatar
    You should be able to factory reset it fairly easily using the recovery menu. Hold power and volume down for about 12 seconds. volume down twice, power button. Wait another 10 seconds, hold power and press volume up and release power, volume down four times power button, volume down once, power button.
    08-29-2016 06:36 PM
  7. Zorro1's Avatar
    My point is that Lookout and perhaps a VZW app that's already installed will wipe your phone from a pc.
    08-30-2016 02:59 PM
  8. SandersJC1964's Avatar
    Android device manager
    doogald likes this.
    08-31-2016 11:14 AM
  9. pbike908's Avatar
    Sorry to hear about your troubles. But I am also interested in hearing the story about just how it came to be that your DT2 was run over in the first place
    09-01-2016 08:38 AM
  10. Turbouser for now's Avatar
    I was riding motorcycle. I wasn't wearing a lot of gear like for a normal "ride", as I was only going about 1 mile to my gym. Long-story-short: I was forced to take some evasive maneuvers/hard turns to avoid a collision (dang teen drivers!). Coming out of swerve, phone slid out of my pocket, got run over as it lay on the street.

    Just one of those stupid convergence of coincidental events.
    09-02-2016 08:52 AM
  11. Turbouser for now's Avatar
    Thx, Copy and Zoro.

    My computer doesn't recognize any contents on the phone, Zoro... still, I can check on the PC app(s) as you suggested.

    In the meantime, I'll try Copy's approach. I was thinking I could reset, if only I knew what the menu looks like and use the volume/power keys.

    Thanks! I'll check back to confirm if it works for me or not.
    09-02-2016 08:56 AM
  12. Turbouser for now's Avatar
    Sanders: Home run!!!

    (I think). Since screen is dead, I can't really be sure about anything. BUT, after accessing Android Device Manager online, I put SIM card back in old (damaged) phone. I had ADM ring the phone, successfully, to determine that it was communicating with correct device. Then selected "erase", got warning that I was about to factory reset the phone, and went ahead and did it.

    So, I lost very little data (most important stuff was backed up to cloud), and I'm confident that any passwords account info, etc. was erased off the phone.

    Thanks! That was exactly what I was looking for!
    Zorro1 and doogald like this.
    09-06-2016 08:23 AM

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