11-03-2016 03:07 PM
30 12
tools
  1. T79phoenix's Avatar
    Anyone else having this issue? After I did the early October 2016 software update on my DT2 to 24.31.22, my phone doesn't seem like it wants to accept certain chargers like it used to. It works with the Turbo charger fine (home and auto), but standard speed chargers keep coming up with a "slow charging" notification every time I plug one in. And it's no matter which one I use. It didn't used to be this way before the update. It would normally charge, albeit slower, but it would still charge without issue. Not only am I getting the notification when I use a standard charger, but it has slowed the charge speed down immensely. I'll be lucky to get 3% in an hour, whereas it used to climb like a regular speed charging phone would.

    I'm dealing with bringing the quick charger I have out to other rooms with me if I need it, but I only have one and don't feel like spending 35 bucks on another if I don't need it. I have plenty of these regular chargers around the house so it'd be nice to plug in anywhere and utilize what I already have.

    Thanks!
    10-13-2016 09:01 PM
  2. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://motorola-global-portal.custh...0,9583/kw/safe
    10-13-2016 10:03 PM
  3. T79phoenix's Avatar
    Never tried it. I'll give it a shot. I'm thinking it might not make a difference since it was exactly after the update that it started doing it. I'll let you know
    10-13-2016 10:12 PM
  4. B. Diddy's Avatar
    Right, but it's always possible that some 3rd party app you installed is suddenly in conflict with the updated system. If that's the case, then the problem should stop in Safe Mode.
    T79phoenix likes this.
    10-13-2016 10:48 PM
  5. T79phoenix's Avatar
    Ran it in Safe Mode and still did it. Even having the phone off on the regular charge is MAYBE giving me a 1% increase every 5 minutes. My guess now is since softwares can determine how a phone likes certain chargers, this update definitely effected that.
    10-14-2016 06:22 AM
  6. doogald's Avatar
    How many amps (or watts) are these standard speed chargers? (It will be printed somewhere on the charger itself.)

    I'd also consider trying a different USB cable. Some are capable of carrying a higher level of current compared with others. (It's not clear from your post that you tried other cables.)
    10-14-2016 06:58 AM
  7. T79phoenix's Avatar
    Yeah sorry I meant to mention the outputs. It's a 5.2V 2.1A. I wouldn't think that's underpowered at all. Yeah I've swapped a few cables out with others and it's all the same.
    10-14-2016 07:17 AM
  8. doogald's Avatar
    Yes, 10 watt should be fine, so it's likely not that.

    One last thing - perhaps there is some lint or dirt in the actual USB port on the phone? You can try cleaning it out with a gentle and quick blow of air from a compressed air can (you don't want to do too long, because the temp of the blown air will be so low that it could cause some damage), or you can try poking around a bit with a toothpick to dislodge any lint or cruft that is in the port.
    B. Diddy likes this.
    10-14-2016 09:18 AM
  9. doogald's Avatar
    ...or you can try poking around a bit with a toothpick to dislodge any lint or cruft that is in the port.
    ...poking around a bit carefully with a toothpick... (is what I meant to write. You don't want to lose a piece of toothpick in the port, either.)
    B. Diddy likes this.
    10-14-2016 09:41 AM
  10. B. Diddy's Avatar
    doogald took the words right out of my mouth!

    If it still happens, then on the off chance that something went wrong with the update, you could try repairing the installation using Verizon's Software Upgrade Assistant: http://forums.androidcentral.com/e?l...token=A3uWcTb9. This will probably wipe the phone, so make sure you backup or sync your important data first.
    doogald likes this.
    10-14-2016 10:18 AM
  11. T79phoenix's Avatar
    Yes, 10 watt should be fine, so it's likely not that.

    One last thing - perhaps there is some lint or dirt in the actual USB port on the phone? You can try cleaning it out with a gentle and quick blow of air from a compressed air can (you don't want to do too long, because the temp of the blown air will be so low that it could cause some damage), or you can try poking around a bit with a toothpick to dislodge any lint or cruft that is in the port.
    Yeah I would say it's trace foreign material in the port too but all types of rapid chargers work still as designed. I'll take a look in there though.
    10-14-2016 12:10 PM
  12. T79phoenix's Avatar
    doogald took the words right out of my mouth!

    If it still happens, then on the off chance that something went wrong with the update, you could try repairing the installation using Verizon's Software Upgrade Assistant: http://forums.androidcentral.com/e?l...token=uKcrzsHd. This will probably wipe the phone, so make sure you backup or sync your important data first.
    Yeah I hate going through the hassle of possible phone wipes. Since the phone is working great and the only issue I'm having is just this annoying one, I'm just gonna wait a couple more months for Nougat to go OTA and see what that update does for it. I'd love to see if other DT2 users are having this problem too. Thanks for the help gentlemen!
    B. Diddy likes this.
    10-14-2016 12:15 PM
  13. ohjilunartail's Avatar
    yea started this morning here as well, havnt updated phone tho running 24.14.16 still. but had a few app updates, mostly things that came with the phone ike google stuff, and amazon
    10-14-2016 03:45 PM
  14. ChuckLIII's Avatar
    I don't have any slow charging problems, but since the October update my phone is very warm when I take it off the wireless charger in the mornings. It didn't get that warm before the update.
    10-17-2016 08:44 AM
  15. T79phoenix's Avatar
    So no slow charging issues with standard (non rapid) chargers? That's the only time I'm seeing problems. Pretty strange though that you're having another form of battery issue after the update.
    10-17-2016 05:49 PM
  16. ChuckLIII's Avatar
    The only charger that I use is the wireless one, and a wired charger when I travel out of town, which is infrequent. The phone is quite warm when I take it off the wireless charger, and I haven't been out of town yet since the update to see if it happens on the wired charger as well.
    10-19-2016 11:42 AM
  17. Lucy Davies's Avatar
    I have a question which I would like to ask in here instead of making another battery issue thread. My phone went down to 10% so I put it on charge with the original charger & normally it says 1 hour & so many minutes until full after a little while but this time it didn't it said 25 mins until full then went up to 48 mins. It still charged ok but why is it not counting the charge time properly? I haven't had any updates as I'm in the uk.
    10-19-2016 04:46 PM
  18. T79phoenix's Avatar
    The only charger that I use is the wireless one, and a wired charger when I travel out of town, which is infrequent. The phone is quite warm when I take it off the wireless charger, and I haven't been out of town yet since the update to see if it happens on the wired charger as well.
    Okay I gotcha. Take notice to the wired charger, when you use it, to see if it is a non-rapid charger. If it is, let us know if it gives you the same warning I have received.
    10-19-2016 10:51 PM
  19. T79phoenix's Avatar
    I have a question which I would like to ask in here instead of making another battery issue thread. My phone went down to 10% so I put it on charge with the original charger & normally it says 1 hour & so many minutes until full after a little while but this time it didn't it said 25 mins until full then went up to 48 mins. It still charged ok but why is it not counting the charge time properly? I haven't had any updates as I'm in the uk.
    How long did it take for it to go from 25 minutes to 48 minutes after plugging it in?
    10-19-2016 10:58 PM
  20. Lucy Davies's Avatar
    Not very long at all maybe about 5 minutes.
    10-20-2016 05:27 AM
  21. kmf1's Avatar
    Have you tried a battery recalibration? Tonight, before going to bed, press and hold the Power button until the phone begins to reboot. Then release the button. When the phone has completely booted up, charge it with the turbo charger that came with the phone. Leave the phone on the charger all night. Hopefully this will solve your charging issues.
    10-20-2016 07:38 AM
  22. Lucy Davies's Avatar
    I tried turning the phone off then back on & when everything was loaded etc I put it on charge & it still said 47 minutes until full but GSam said 1 hour 34 mins. Starting to get worried as I don't no how to fix this.
    10-21-2016 06:55 PM
  23. T79phoenix's Avatar
    I tried turning the phone off then back on & when everything was loaded etc I put it on charge & it still said 47 minutes until full but GSam said 1 hour 34 mins. Starting to get worried as I don't no how to fix this.
    After you rebooted it and plugged it in, did you leave it plugged in until it was full? That's when the calibration happens.
    10-21-2016 10:34 PM
  24. Lucy Davies's Avatar
    After you rebooted it and plugged it in, did you leave it plugged in until it was full? That's when the calibration happens.
    Yeah I left my phone plugged in till it was 100%. When I use a portable charger my phone will tell me the correct time until full, but sometimes the portable chargers don't get my phone to 100% if I use it & the charger is about half full. It's just the official turbo charger where my phone has trouble calculating how much time until full.
    10-22-2016 03:17 AM
  25. Lucy Davies's Avatar
    I've just had something happen that made me think it could be the turbo charger going. My phone reached 100% over night & when I woke up my phone said it was charged so I unlocked my screen quickly looked at my notifications then pressed the back button then locked the screen. Then I thought let's just check*my*phoneis still 100% & it wasn't it was on 99% & said 1 min until full after a couple of seconds it said 100% full. Could this be the charger going?
    10-24-2016 05:59 AM
30 12

Similar Threads

  1. Battery Life
    By kobmays89 in forum Samsung Galaxy Note 5
    Replies: 20
    Last Post: 11-10-2016, 09:43 AM
  2. AC Website Issues
    By JL Fitzpatrick in forum Site Feedback & Help
    Replies: 12
    Last Post: 10-19-2016, 05:58 PM
  3. Security flashing w/o update
    By melficersx in forum Nexus 5X
    Replies: 1
    Last Post: 10-13-2016, 07:57 PM
  4. Replies: 0
    Last Post: 10-13-2016, 07:21 PM
  5. my note 4 will not hold a charge
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 10-13-2016, 06:35 PM
LINK TO POST COPIED TO CLIPBOARD