07-20-2015 04:45 PM
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  1. CharlieL3's Avatar
    One thing about the screen replacement by Verizon if the Turbo screen gets damaged. I asked about this when I got my Turbo yesterday, and the service is not being done by Verizon, it's being done through Verizon, but the replacement is done by Motorola. So you have to mail the phone to Motorola for them to replace the screen. You could go a few weeks without your phone. If that worries you, I would suggest a good case and a screen protector.
    10-31-2014 02:48 PM
  2. Zeppelin2k's Avatar
    One more question. In the phonearena review I noticed they were less than thrilled with the audio output, especially with headphones: "quality is mostly subdued and muted." I'm going to use this as my main music player.. is the audio quality really that bad, or are they just saying it doesn't crank up too loud? (which I can live with).

    Also, it seems there's no battery saving mode, correct? Does 5.0 come with a power save mode?
    10-31-2014 04:56 PM
  3. AndroidIsMyThing's Avatar
    Turn in ANY Functional Smartphone that is in good condition.
    Do you think that a droid incredible 2 with a small chip in the corner of the glass be accepted? It still boots.
    10-31-2014 05:08 PM
  4. njf529's Avatar
    my experience with picking up my droid yesterday, ymmv:

    - took about 45 minutes because the store was busy.
    - i was on verizon but my 2-year contract was over.
    - they said the screen replacement was 2 years. i had been told it was 1 year.
    - they accepted my sprint htc evo 4g as trade in. funny thing, they said since it wasn't my current phone on verizon, they had to put my sprint phone on verizon and then they could give me the credit?!? not sure what all that meant.
    - they said i could buy the droid turbo for $199 ($99 with my trade-in) or i could join edge. HOWEVER, they had a promo that you could go the edge route without changing your bill at all, if you paid $100. so, since i had a trade-in, i went the edge route and only paid $8.75 (or whatever) in tax. wondering if this was a good move. anyone know?
    - got a free bluetooth speaker because...well, because they were giving them out for free.

    if people have questions about the phone or my experience getting it, fire away.
    10-31-2014 05:11 PM
  5. PeninaD's Avatar
    Before that, New York Telephone, NYNEX.
    10-31-2014 05:25 PM
  6. Dojam's Avatar
    I'm buying the phone at full retail... Does any of the promo available for the phone apply? Like the free screen replacement, $100. trade in gift card? Thanks
    10-31-2014 07:14 PM
  7. Eclipse2K's Avatar
    I'm buying the phone at full retail... Does any of the promo available for the phone apply? Like the free screen replacement, $100. trade in gift card? Thanks
    Free screen replacement applies whether you're under contract or not. The guarantee is from the date of purchase til 2 years later.

    As for the $100, its only with a new 2 year agreement or Edge.

    Sent from my Motorola Droid Turbo
    10-31-2014 07:51 PM
  8. Dojam's Avatar
    Free screen replacement applies whether you're under contract or not. The guarantee is from the date of purchase til 2 years later.

    As for the $100, its only with a new 2 year agreement or Edge.

    Sent from my Motorola Droid Turbo
    Thanks for your response! ... I went to get it tonight but there was too many others waiting to be help and I need it to get home for Trick or Treat! Hopefully they don't run out of the 64g by tomorrow afternoon...!
    10-31-2014 08:00 PM
  9. vzwuser76's Avatar
    Free screen replacement applies whether you're under contract or not. The guarantee is from the date of purchase til 2 years later.

    As for the $100, its only with a new 2 year agreement or Edge.

    Sent from my Motorola Droid Turbo
    I decided to dig deeper on that, and was told by a customer service supervisor that while it says that on the press release, apparently any purchase of the Turbo is eligible for the rebate. They said the reason it isn't listed is because most people dont buy full retail. I guess we'll see. I didn't get the materials to send in the trade in phone, so they're sending them to me. I'll give it a go and see what happens. I'm trading in my brother's Droid Incredible so there's no loss if it gets lost. Set him up with a Droid Mini. Almost the same size as the Incredible, but bigger screen, better radios, and all the Moto apps. Oh, and LTE as well.
    11-01-2014 02:18 AM
  10. evilcopter's Avatar
    can i change my monthly plan later after buying this device?
    11-01-2014 06:29 AM
  11. Shawn_S's Avatar
    - HOWEVER, they had a promo that you could go the edge route without changing your bill at all, if you paid $100. so, since i had a trade-in, i went the edge route and only paid $8.75 (or whatever) in tax. wondering if this was a good move. anyone know?


    if people have questions about the phone or my experience getting it, fire away.
    That sounds like something I would be interested in. Do you have a business or corporate account? Did your contract get extended any amount of time?
    11-01-2014 07:21 AM
  12. Deron Baker's Avatar
    I have the Share Everything And More program, 5 devices, 15 gb shared data. I ordered my Droid Turbo online, using the Edge program. I noticed that monthly line access was still listed as $40 for the Turbo, when reviewing the new billing terms. According to the FAQ about Edge program, anyone who uses the Edge and has 10 gb or more of shared data should receive a $25 per month discount on the monthly access fee for that device under Edge program.

    My question : is that an $40 per month access fee an oversight, or will it be adjusted on a later bill?
    11-01-2014 08:11 AM
  13. VooDooCC's Avatar
    I was looking about the share everything, asked a rep the same question. I was told it'd be adjusted on the bill.

    Talking through tapping
    Deron Baker likes this.
    11-01-2014 09:02 AM
  14. BlueBlazer60's Avatar
    IMHO Verizon wants to remind you of your discounts and credits. IIRC their billing process is to print the original charge and in a different section of your bill print a credit line for each discount or credit. At least it was that way on the last bill I looked at in detail. I am a little careless in checking my bill. I pay on line. If the monthly total is the amount I expect, I don't review the bill.

    But if it doesn't show on the first bill don't wait to call about the discount. It is like a root canal getting credit for more the one month prior. Hopefully that is no longer true, but..................
    Deron Baker likes this.
    11-01-2014 09:13 AM
  15. donebrasko's Avatar
    Joe I just got the turbo for 350. (64gb) I also was able to keep my unlimited data. The employee signed me up for one of the wireless home phone things. I have to pay 18 extra a month for two years. Was that wise?

    Posted via the Android Central App
    11-01-2014 05:47 PM
  16. JeffDTD's Avatar
    I last upgraded 11/2013.
    Despite my account showing my line as eligible for early edge, the checkout process never would set me up for it. Called cs... The rep first agreed, said he would do the order for me.. 20 minutes later, after a good bit of humming around from him, im told that the only way i can do early edge is if I turn in the original galaxy I got with the contract instead of the G2 im using. Unfortunately, that galaxy was broken, no insurance.... Ive since bought and used 2 different smartphones.
    I find the language that verizon is using to describe early edge availability, plus the website eligibility im seeing, to be horribly misleading. Has anyone managed to convert from a 2 year contract to early edge with a different device than they originally got?
    11-01-2014 08:28 PM
  17. leehardballer12's Avatar
    11-01-2014 09:18 PM
  18. leehardballer12's Avatar
    The $100 credit for any working smartphone and waived activation fee is true as stated before. I had an old POS iPhone 3g from when it was exclusive to At&t. I turned it on so the rep could check that it powered up and got the IMEI ID. We had a good chuckle about the fact it still worked and he proceeded to apply the instant $100 credit and $30 activation fee. All in all one the better in store experiences I've had. They also offered a free LG tablet but you have to activate it and add a line so I declined.
    Seriously??? The tablet I just paid $100 for?? I shoulda waited a couple of weeks! lol

    Posted via the Android Central App
    11-01-2014 09:25 PM
  19. kiity's Avatar
    Hi, I have also looked through the forum and still not a clue about it. Does the $100 trade in work for a full retail purchase? Thanks!
    11-01-2014 09:38 PM
  20. leehardballer12's Avatar
    I last upgraded 11/2013.
    Despite my account showing my line as eligible for early edge, the checkout process never would set me up for it. Called cs... The rep first agreed, said he would do the order for me.. 20 minutes later, after a good bit of humming around from him, im told that the only way i can do early edge is if I turn in the original galaxy I got with the contract instead of the G2 im using. Unfortunately, that galaxy was broken, no insurance.... Ive since bought and used 2 different smartphones.
    I find the language that verizon is using to describe early edge availability, plus the website eligibility im seeing, to be horribly misleading. Has anyone managed to convert from a 2 year contract to early edge with a different device than they originally got?
    I am looking at potentially getting a Droid Turbo through an Early Edge, but I too do not have the device that was originally on that line. I could activate another working device and that line to turn in, if necessary. But, I wonder if I can just eat the trade in value on that device in order do the Early Edge. Maybe the $100 trade in promotion would offset that cost....

    Posted via the Android Central App
    11-01-2014 10:09 PM
  21. Joe the Insider's Avatar
    Hi Joe, thanks for taking questions.

    Here's the scenario - I bought a phone in Sep 2013 on a 12 month device installment plan (nothing to do with edge or renewing any agreement). Made last payment this past September. So it's paid in full. On Oct 3, bought a Galaxy S5 on Edge from a corporate store. Returned it on Oct 8 to same store. Tried to buy the Droid Turbo in the store today and they tell me that when I returned the Galaxy S5, something happened in the system that made it look like my device installment plan was still active and they would have to call someone at Verizon to have it fixed. They tried, and after 30 minutes, they couldn't find anyone to fix. So, I then called Verizon Wireless to order over the phone and they said that it had nothing to do with a device installment plan but was actually related to the returned Galaxy and that I had to wait 30 days from the time of that return to be able to buy a new device on Edge. So they are saying I can't get any new phone on my line until Nov 8, 30 days from the day I returned the Galaxy S5.

    For some perspective, I have 5 lines on my 10GB share plan and 4 are smartphones. One is on Edge, two are on a 2 year contract and the basic phone is month to month. My line is also month to month, as my 2 year contract expired last month and my current device is paid in full. Is this Edge - return- waiting period thing normal? Who can I call to make this go away so I can walk into a store tomorrow and get my 64GB Turbo? Thanks in advance for any advice you can provide.
    That definitely is a unique situation, I would call CS and have them put a ticket in. When returning edge, you should be able to go back on edge so it sounds like something was screwed up when the S5 was returned.
    kjjb0204 likes this.
    11-01-2014 10:38 PM
  22. JeffDTD's Avatar
    I am looking at potentially getting a Droid Turbo through an Early Edge, but I too do not have the device that was originally on that line. I could activate another working device and that line to turn in, if necessary. But, I wonder if I can just eat the trade in value on that device in order do the Early Edge. Maybe the $100 trade in promotion would offset that cost....

    Posted via the Android Central App
    The cs rep I had was absolutely helpless as to any other solutions. He effectively told me to pay the etf and transfer out and start a new line if I wanted the device.

    Have you tried to upgrade online? Try and tell me if you can get the device and an edge purchase agreement in your cart
    11-01-2014 10:39 PM
  23. anthony81586's Avatar
    The free screen replacement for the phone is free correct?
    11-02-2014 06:17 AM
  24. Joe the Insider's Avatar
    The free screen replacement for the phone is free correct?
    Yes.
    11-02-2014 11:22 AM
  25. anthony81586's Avatar
    Yes.
    Is there a timeframe on the deal?
    11-02-2014 11:23 AM
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