Hi Joe, thanks for taking questions.
Here's the scenario - I bought a phone in Sep 2013 on a 12 month device installment plan (nothing to do with edge or renewing any agreement). Made last payment this past September. So it's paid in full. On Oct 3, bought a Galaxy S5 on Edge from a corporate store. Returned it on Oct 8 to same store. Tried to buy the Droid Turbo in the store today and they tell me that when I returned the Galaxy S5, something happened in the system that made it look like my device installment plan was still active and they would have to call someone at Verizon to have it fixed. They tried, and after 30 minutes, they couldn't find anyone to fix. So, I then called Verizon Wireless to order over the phone and they said that it had nothing to do with a device installment plan but was actually related to the returned Galaxy and that I had to wait 30 days from the time of that return to be able to buy a new device on Edge. So they are saying I can't get any new phone on my line until Nov 8, 30 days from the day I returned the Galaxy S5.
For some perspective, I have 5 lines on my 10GB share plan and 4 are smartphones. One is on Edge, two are on a 2 year contract and the basic phone is month to month. My line is also month to month, as my 2 year contract expired last month and my current device is paid in full. Is this Edge - return- waiting period thing normal? Who can I call to make this go away so I can walk into a store tomorrow and get my 64GB Turbo? Thanks in advance for any advice you can provide.