12-03-2014 06:57 PM
106 12345
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  1. asylvia's Avatar
    I tried at the corporate store and they told me they couldn't do that...

    Posted via the Android Central App
    11-08-2014 07:13 AM
  2. dungoyle's Avatar
    Will they take a blacklisted Sprint phone? Bought an HTC evo, for a games player, off eBay a while back. Was a clean esn when it arrived, but then the seller reported it as lost/stolen.

    Talking through tapping
    My trade in was the original HT EVO, rooted, and ROMed a hundred times. I just flashed one of the manufacturers RUUs to it and they were more than happy to take it. Shipped ROMs
    11-08-2014 07:20 AM
  3. asylvia's Avatar
    so i called customer service today. she said the code came up on her screen. it was an all number code. when i went to the tradein website i entered the code and it said it was invalid. i called the folks at the tradein website and they are supposed to be emailing me a new code within 24 hours......this is getting ridiculous....
    11-10-2014 11:35 AM
  4. Fable's Avatar
    so i called customer service today. she said the code came up on her screen. it was an all number code. when i went to the tradein website i entered the code and it said it was invalid. i called the folks at the tradein website and they are supposed to be emailing me a new code within 24 hours......this is getting ridiculous....
    Thats ok I went ahead and called again today as its 2 Turbos and 0 codes. They told me to use the MotoTurboSmart100 code that is being used in stores. I explained that while the code started working (doesn't say invalid) that it removes all appraised value and shows up as a $* and that really isn't enough to get me to trade in my phone

    EDIT: Called me back about an hour ago and said they are still working on it.. not sure what to think at this point.

    I'm supposed to get a call back today - so will let you know how it goes.
    11-10-2014 12:29 PM
  5. Toes Up's Avatar
    Has anybody been able to get the rebate while paying full retail? I'm on a business plan so VZW won't allow me to buy on the Edge and I don't want to do a 2 year contract.
    11-10-2014 09:23 PM
  6. asylvia's Avatar
    Thats ok I went ahead and called again today as its 2 Turbos and 0 codes. They told me to use the MotoTurboSmart100 code that is being used in stores. I explained that while the code started working (doesn't say invalid) that it removes all appraised value and shows up as a $* and that really isn't enough to get me to trade in my phone

    EDIT: Called me back about an hour ago and said they are still working on it.. not sure what to think at this point.

    I'm supposed to get a call back today - so will let you know how it goes.
    Fable any luck?
    11-11-2014 08:57 AM
  7. Kaiser Droid's Avatar
    I guess I really did get lucky! I some how managed 200 for an old Droid X and it was applied to the new Turbo right then and there walked out paying 50 plus tax.
    I wonder if I can get the same luck with a Droid X.
    11-11-2014 09:29 AM
  8. Fable's Avatar
    Fable any luck?
    Someone named London is working my ticket. She has escalated it to Tier 2... nothing yet though. I've gotten 2 calls and a text from them, but they can't seem to get out of their own way at this point.
    11-11-2014 10:37 AM
  9. asylvia's Avatar
    seems insane that they have this promotion, but then can't get their **** together. i even tried to get the credit in store, and they said i couldn't do that.
    11-11-2014 11:02 AM
  10. asylvia's Avatar
    bump any update here. has anyone successfully gotten their rebate from a phone order yet?
    11-12-2014 08:27 AM
  11. brandonx1000's Avatar
    Has anybody been able to get the rebate while paying full retail? I'm on a business plan so VZW won't allow me to buy on the Edge and I don't want to do a 2 year contract.
    The purchase requires a 2 year contract or Edge to get the $100
    Toes Up likes this.
    11-12-2014 09:31 AM
  12. johnnyappleseed's Avatar
    Just wanted to chime in and tell you that you're not alone. I purchased on 10/30, over the phone with Verizon. New Verizon customer on a 2-yr contract. I received and activated the phone on 10/31 and never received any text or email with instructions. I called customer service on 11/10 and the rep transferred me to the trade-in department. She took my contact information and said someone would followup via email. Haven't seen any email or anything else yet, so I'm in the same boat. I will continue checking in on this thread and will post any update if I get it.
    11-12-2014 09:43 AM
  13. johnnyappleseed's Avatar
    Update: Just received a text from Verizon.

    FREE VZW MSG: Thank you for your recent Motorola purchase. Now you can trade-in your old smartphone in good, working condition and receive a minimum of $100 Verizon Wireless Gift Card. Limited time offer. Visit www.trade-in.vzw.com and enter promo code: <not sure if unique to me>

    Good deal for me, because the appraised value of the phone I'm turning in is a whopping $1.00!

    Appraised Value $1.00
    Promotion Value $99.00

    Total Trade-In Value $100.00
    11-12-2014 11:37 AM
  14. asylvia's Avatar
    wow johny, that was quick, lol. sadly still nothing for me.
    11-12-2014 11:39 AM
  15. Alana Gensberg Miller's Avatar
    OK I got my droid turbo in the vzw store on Friday and they took my droid maxx and credited the $100 right to my account!!!
    11-12-2014 11:55 AM
  16. icu's Avatar
    I think I won the contest for the oldest operating smartphone used as a trade in. or at least the most worthless phone used as a trade in at a store:
    my XV6800 (Windows smart phone that I had before the Bionic was released.)
    I have an SCH-i760 I could trade in, but I have such fond memories of it I kind of want to keep it.

    I have a few older Android phones, but tbh I still make use of them from time to time. One (Samsung Fascinate) is serving as my kitchen Wifi radio and an old HTC Wildfire (a surprisingly nice little device) can play a few episodes of Little Einsteins for my son. Some of you are trading in relatively recent phones which can still serve a purpose imo.

    How do you check if you can get more than $100. Is there any chance a Galaxy Nexus would get more (I think I'd rather keep it)?

    Is this only good for the Turbo? I'm still thinking about the M8, G3, and the X (or even the Nexus 6). If I could use this and get a "free" other phone on contract I might go that way.
    11-12-2014 12:40 PM
  17. JeffMerr's Avatar
    I purchased my turbo on the 3rd in the store and did not have my old phone on me to trade in. I figured I would just get the email or text following activation and do it then. Well I haven't gotten anything, I've called verizon 4 times and no one seems to know anything about it. This whole $100 promotion is a joke unless you had your phone to trade in when you signed up in the store.
    11-12-2014 04:48 PM
  18. TurboFast's Avatar
    I purchased my turbo on the 3rd in the store and did not have my old phone on me to trade in. I figured I would just get the email or text following activation and do it then. Well I haven't gotten anything, I've called verizon 4 times and no one seems to know anything about it. This whole $100 promotion is a joke unless you had your phone to trade in when you signed up in the store.
    I went back to the store a day after I bought the Turbo and was able to trade in a Samsung fascinate that was 4 years old. Just act like you know what you want and they'll do it for you.

    Posted via the Android Central App
    11-12-2014 05:43 PM
  19. JeffMerr's Avatar
    I went back to the store a day after I bought the Turbo and was able to trade in a Samsung fascinate that was 4 years old. Just act like you know what you want and they'll do it for you.

    Posted via the Android Central App
    I'll give it a shot Friday. Heading in there anyways to return the Incipio case. Thanks
    11-12-2014 06:02 PM
  20. Fable's Avatar
    I worked with Customer Service again today.

    Basically if you ordered online and its been a week - call and they can escalate it to the Rebate folks. They just supplied me 2 UNIQUE codes for the trade in:

    Both were MOTOTURBOSMARTON- ((Unique Codes with Dashes in between)).

    Got 100.00 for 2 older phones including a Samsung Convoy Flip
    11-12-2014 06:43 PM
  21. OCnNC's Avatar
    Just bought my new turbo yesterday in store (first time in-store, have previously preferred online). Traded in my HTC Thunderbolt that I bought a week or so after they came out, credited to the purchase. Got to say it was a nice easy experience, but then I knew what I wanted and what the offers were. No issues with the trade in, I had backed up, wiped the SD card (but they gave it to me anyway) encrypted the phone and did a factory reset there at the store, and then asked for the sim card (maybe i was paranoid...). Anyway, feel like I got a good deal :-)
    11-12-2014 07:08 PM
  22. asylvia's Avatar
    the issue here is for folks who bought online or over the phone. not the store.
    11-13-2014 08:36 AM
  23. TurboFast's Avatar
    Either way you can still do the trade in at any corporate store: just have to be confident about what you want ($100 credit to your next bill) and hope you get a competent rep who can input the IMEI and model of the phone you are trading into their little VZW tablet. You may have to remind the rep that the Turbo promotion boosts the trade value to a minimum of $100.

    Posted via the Android Central App
    11-13-2014 09:22 AM
  24. fonger13's Avatar
    the issue here is for folks who bought online or over the phone. not the store.
    You can trade in at the store no matter if you bought in-store, online, or over the phone. They can look up your account and see that you purchase a turbo and will apply the promotion to your trade in. Like the previous poster said, be confident, tell them, 'I ordered the turbo online/over the phone, I'm here for the Turbo's promotional trade in.' They'll ask if you want to applies the credits to your account or use it to buy accessories, or gift card. I chose to credit it to my accounts cuz I can always get accessories later on or else where for better price.

    I ordered online and have not received any text or email with the promotion code, got tired of waiting and walked into the store to do the trade in, no question was asked, a 10 minutes process.
    Fable likes this.
    11-13-2014 09:27 AM
  25. Flexia's Avatar

    I ordered online and have not received any text or email with the promotion code, got tired of waiting and walked into the store to do the trade in, no question was asked, a 10 minutes process.
    Glad to see they took it in store. Now time to charge up my old BB storm 1
    11-13-2014 11:38 AM
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