12-03-2014 07:57 PM
106 ... 2345
tools
  1. ibcop's Avatar
    Anyone use an AT&T smartphone to turn in? Any issues?
    11-13-2014 01:32 PM
  2. nlk10010's Avatar
    Glad to see they took it in store. Now time to charge up my old BB storm 1
    Yea, I was thinking of acquiring a Droid Turbo. I showed the sales guy my old Sprint Treo 300 and, after he picked his jaw up off the floor, took it in the back. I assume they all had a good laugh back there; when he came out he said it would be OK if "you could get it to turn on". Well, I don't have the charging cord (I actually MAY have it SOMEWHERE but it would take me 99 years to find it) so I got p****d and told him no go. I guess I can't blame them.
    11-13-2014 03:57 PM
  3. bigdav1178's Avatar
    Well, I went through the customer service circle-jerk online and over the phone trying to get the promo code, and finally had enough. I ended up doing what some of the other posters mentioned: went into a corporate store, told them I had purchased a Droid Turbo previously and was just now coming to do my $100 trade-in (Droid 4). They went through my account, did the trade-in, and then applied an e-gift card to my account so I didn't even have to wait for something to come in the mail. Except for the previous circle-jerk I had gone through, it was a fairly painless process.
    11-14-2014 01:55 PM
  4. asylvia's Avatar
    You can trade in at the store no matter if you bought in-store, online, or over the phone. They can look up your account and see that you purchase a turbo and will apply the promotion to your trade in. Like the previous poster said, be confident, tell them, 'I ordered the turbo online/over the phone, I'm here for the Turbo's promotional trade in.' They'll ask if you want to applies the credits to your account or use it to buy accessories, or gift card. I chose to credit it to my accounts cuz I can always get accessories later on or else where for better price.

    I ordered online and have not received any text or email with the promotion code, got tired of waiting and walked into the store to do the trade in, no question was asked, a 10 minutes process.
    i did this exact thing. after waiting a half hour for a rep, they told me they can't do it.
    11-14-2014 03:18 PM
  5. TurboFast's Avatar
    i did this exact thing. after waiting a half hour for a rep, they told me they can't do it.
    Try a different store or just come back later and try a different rep. They are hit or miss bc many of them don't even know what a Turbo is...let alone the trade in promotion.

    Posted via the Android Central App
    11-14-2014 03:32 PM
  6. wheelerpr's Avatar
    I just turned in a 5 year old LG phone from Sprint that was cheap when I bought it. The store manager said no at first, but then they did it anyway after I pointed out that the Verizon website did not go into specific phone requirements. They gave me the $100 giftcard on the spot and I put it towards the purchase of my turbo.

    Posted via the Android Central App
    11-14-2014 04:14 PM
  7. asylvia's Avatar
    So i finally got my rebate today. after probably 6-10 calls and online chats to verizon customer service, and the rebate center. numerous times both stated that they would send me the promo code to text and email and i received nothing. a couple weeks back i visited a store to try and turn in my curve 8330 there. after an hour of waiting and then an hour with the rep they told me i could not do this in the store and would have to wait to receive the code.

    so yesterday i visited another store. the rep immediately told me i could not make the trade in for my 8330 because it was not the phone i had previously been using......i told him this wasn't true and that i'd like to speak to a manager. he said he was one of the managers......so then after another hour of him poking around on his tablet he said it could be done. of course this is when he asked me to turn on the blackberry curve. i had it charged up weeks prior when they told me i could not return it in store and have had it off since. somehow the battery drained and it would not turn on. ugh.

    so today after charging i went back to the same store and bypassed the line of 12 people in front of me after pleading with the girl at the door. she got the real manager to handle the trade in for me. he credited my bill 100 bux. So much work to just take advantage of an advertised promotion. why verizon why?
    11-19-2014 04:18 PM
  8. umbertob's Avatar
    Am I the only one who got a $200 VZW Gift Card trade-in promo code for my trade-in? Got both an email last night and a text message today from Verizon (both containing the same code.) I purchased my Turbo the very first day it became available (via their web site) and was getting a bit worried about not getting the promo code after I received the phone and read this thread... But for an extra 100 bucks, it was worth the extra wait I guess. I just went through their online "appraisal" form and am sending them an ancient, but still working, Droid 2 Gloibal for an appraised value of $1 and a promotional value of $199.
    11-19-2014 05:08 PM
  9. dpham00's Avatar
    Am I the only one who got a $200 VZW Gift Card trade-in promo code for my trade-in? Got both an email last night and a text message today from Verizon (both containing the same code.) I purchased my Turbo the very first day it became available (via their web site) and was getting a bit worried about not getting the promo code after I received the phone and read this thread... But for an extra 100 bucks, it was worth the extra wait I guess. I just went through their online "appraisal" form and am sending them an ancient, but still working, Droid 2 Gloibal for an appraised value of $1 and a promotional value of $199.
    I believe that the $200 is a targeted promotion

    Sent from my Verizon Samsung Galaxy Note 4
    11-19-2014 06:13 PM
  10. ibcop's Avatar
    So I finally receive the promo code via text this evening - that being said can I take the trade-in into a store and receive the credit? I ask because I went to the store Saturday and attempted to do the trade in but the rep said "there is no promotion showing". Meaning the code I received today wasn't showing up? I'd rather do it in store and have the trade in amount put towards the bill versus waiting for a card.
    11-19-2014 09:53 PM
  11. asylvia's Avatar
    one store told me i couldn't. another store told me i could. be persistent. tell them people in the forums have been trading them in at the stores. ask to speak to a manager if needed.
    11-20-2014 10:18 AM
  12. adayoff's Avatar
    I called customer service who stated that the email/text would in fact be sent within the five day period upon activation of my Turbo. Me doubting getting the code went to the Verizon store. I spoke to an employee who didn't know about the offer but a manager overhead the conversation. No one asked for a code or anything and began the transaction. It was smooth and easy thanks to the manager and the employee having patience finding it in the system.

    The next morning I did in fact receive a text with the code. I'm the one without patience apparently. Anyway, that was my experience. Good luck to those waiting.

    Posted via the Android Central App
    11-21-2014 06:17 AM
  13. DrGonzo48's Avatar
    I always have bad experiences at my local corporate store and this was no exception.

    They were determined not to give me the $100 and their story kept changing as to why. First they said it had to be the previous phone on my account. (They wanted my DNA, which I can probably get more than $100 for on my own but which I want to keep for backup). Then they said the phone had a damage indicator proving it had been wet, although it was completely undamaged and in perfect working order. The "manager" agreed.

    There were several other things the rep did that made it a long and unpleasant evening. I was polite but firm and let them know I was not happy. Interestingly, after letting them know I plan to complain I have never received a survey. I might just give customer service a call since they are usually as helpful as the store reps are awful.
    11-21-2014 09:26 AM
  14. asylvia's Avatar
    verizon stores have become worse than a trip to the DMV/RMV
    DrGonzo48 and dbeedle like this.
    11-21-2014 09:45 AM
  15. Kaiser Droid's Avatar
    Does anyone have a link to the promo with the actual wording? My Dad is trying to give a Corporate store a mint Droid X with a working ESN and they said he has to give them his current phone, which is stupid.

    Lol...., oh Verizon, oh Verizon..., they want him to give them his phone - and give him $15 for the Droid X. *facepalm*
    11-21-2014 03:13 PM
  16. fonger13's Avatar
    Does anyone have a link to the promo with the actual wording? My Dad is trying to give a Corporate store a mint Droid X with a working ESN and they said he has to give them his current phone, which is stupid.

    Lol...., oh Verizon, oh Verizon..., they want him to give them his phone - and give him $15 for the Droid X. *facepalm*
    this is a link in the droid turbo promo email that they sent me: https://email.vzwshop.com/pub/sf/For...Jc4jAo2hBjH9Gw.
    Kaiser Droid likes this.
    11-21-2014 04:28 PM
  17. fonger13's Avatar
    Does anyone have a link to the promo with the actual wording? My Dad is trying to give a Corporate store a mint Droid X with a working ESN and they said he has to give them his current phone, which is stupid.

    Lol...., oh Verizon, oh Verizon..., they want him to give them his phone - and give him $15 for the Droid X. *facepalm*
    this link should be better, there's an ad just above the phone list, click on the learn more and it'll have details on the trade in: Motorola Smartphones - Verizon Wireless
    Kaiser Droid likes this.
    11-21-2014 04:33 PM
  18. Kaiser Droid's Avatar
    this link should be better, there's an ad just above the phone list, click on the learn more and it'll have details on the trade in: Motorola Smartphones - Verizon Wireless
    Thanks..., so you can't purchase a Turbo and trade-in a smartphone all at the same time? I guess I was a bit confused on the details, huh. How exactly did ya'll go about the process?
    11-21-2014 04:48 PM
  19. DroidTurbo1's Avatar
    Thanks..., so you can't purchase a Turbo and trade-in a smartphone all at the same time? I guess I was a bit confused on the details, huh. How exactly did ya'll go about the process?
    Yes you can at a corporate store. That's what I did and it's the best way to do it. All at once. If they give you grief just ask for a manager.
    Kaiser Droid likes this.
    11-21-2014 09:03 PM
  20. SLeepdepD's Avatar
    I just traded in a Droid Maxx (original) and got $100 on the spot toward the purchase of a new DT. This is some promotion just for the DT. They said without the promotion they would have only offer $19 for it
    11-21-2014 10:02 PM
  21. Kaiser Droid's Avatar
    Thanks guys. My Dad's Razr just started going on the fritz so might try and get the Turbo today.
    11-22-2014 09:22 AM
  22. rxgadget's Avatar
    I just traded in a Droid Maxx (original) and got $100 on the spot toward the purchase of a new DT. This is some promotion just for the DT. They said without the promotion they would have only offer $19 for it
    I purchased the 64GB version and traded in my old BlackBerry Tour with rollerball and they automatically deducted $100 once I showed it was a working phone

    Sent using my Verizon Turbo charged 64GB Ballistic Nylon phone unfortunately with a case on back
    11-24-2014 08:48 PM
  23. ibcop's Avatar
    Verizon finally sends me the promo code via text - I go to enter it for the trade in and no dice - says "invalid code". Tries to call them and was on hold 30 minutes without reaching anyone. Very frustrating.
    11-24-2014 11:00 PM
  24. Magnamar's Avatar
    i went into get my BN turbo today and was able to trade in a old HTC Fuse lol got a 150 credit for it at the store so grabbed me a wireless charger and turbo car charger also
    11-24-2014 11:39 PM
  25. asylvia's Avatar
    go to a corporate store and demand they do it. if they say no, tell them it is in fact possible. i went through the same BS. ask for a manager if needed.
    11-25-2014 09:57 AM
106 ... 2345

Similar Threads

  1. Verizon Motorola Droid Turbo Ordering from Motorola
    By Joe378 in forum Motorola Droid Turbo
    Replies: 13
    Last Post: 11-11-2014, 11:41 AM
  2. Unrooting SG4 Verizon
    By Mitchell Shoultz in forum Samsung Galaxy S4 Rooting, ROMs & Hacks
    Replies: 1
    Last Post: 11-04-2014, 10:53 PM
  3. Motorola turbo is released
    By trucksmoveamerica#AC in forum Samsung Galaxy Note 4
    Replies: 6
    Last Post: 10-30-2014, 09:08 AM
LINK TO POST COPIED TO CLIPBOARD