10-30-2014 09:42 PM
33 12
tools
  1. Snareman's Avatar
    I went to buy my phone and the rep told me that by even buying a new phone at full price that Verizon was going to use that as an out in the contract to force me into a tiered data plan. Anyone else experience that?
    10-30-2014 11:10 AM
  2. Naylor07's Avatar
    They lied to you, order it online or go to a different store. If you buy at full price your plan should not change, I have done it many times.
    10-30-2014 11:11 AM
  3. radyoactive's Avatar
    That's complete BS. He was just hoping you would sign a new contract and get credit for it. I've bought a couple of phones at full price from Verizon with no issues.

    Just curious, were you at a corporate store?

    I went to buy my phone and the rep told me that by even buying a new phone at full price that Verizon was going to use that as an out in the contract to force me into a tiered data plan. Anyone else experience that?
    10-30-2014 11:15 AM
  4. Snareman's Avatar
    That's complete BS. He was just hoping you would sign a new contract and get credit for it. I've bought a couple of phones at full price from Verizon with no issues.

    Just curious, were you at a corporate store?
    Yea. Corporate store. I walked out.
    dmark44 likes this.
    10-30-2014 11:20 AM
  5. radyoactive's Avatar
    I don't blame you, what a crappy way to ruin your day.
    dmark44 likes this.
    10-30-2014 11:22 AM
  6. tdizzel's Avatar
    And this is why you never listen to reps.

    20 minutes til lunch, I'm getting antsy.

    Posted from the Avengers: Age of Droid Ultra
    10-30-2014 11:39 AM
  7. Snareman's Avatar
    Rep called the store work me on the phone and the store manager told her that it has been a new in store policy for the past 2-3 weeks. She said they are on an entirely different system then the stores and that I should go to the store, buy it, she would annotate my account, and fix it afterwards. That's total crap customer service that the store can't do that. At least she is going to (I hope) take care of things for me.

    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:41 AM
  8. Snareman's Avatar
    Rep called the store work me on the phone and the store manager told her that it has been a new in store policy for the past 2-3 weeks. She said they are on an entirely different system then the stores and that I should go to the store, buy it, she would annotate my account, and fix it afterwards. That's total crap customer service that the site can't do that. At least she is going to (I hope) take care of things for me.

    Sent from my Droid Maxx using Tapatalk 4


    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:42 AM
  9. Snareman's Avatar
    Rep called the store work Mr on the phone and the store manager told her that out has been a new in store policy for the past 2-3 weeks. She said they are on an entirely different system than the stores and that I should go to the store, buy it, she would annotate my account, and fix it afterwards. That's total crap customer service that the site can't do that. At least she is going to (I hope) take care of things for me.

    Sent from my Droid Maxx using Tapatalk 4


    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:42 AM
  10. Snareman's Avatar
    Oops. Apparently I don't know the difference between the edit and quote button from my phone.

    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:44 AM
  11. tdizzel's Avatar
    Rep called the store work Mr on the phone and the store manager told her that out has been a new in store policy for the past 2-3 weeks. She said they are on an entirely different system then the stores and that I should go to the store, buy it, she would annotate my account, and fix it afterwards. That's total crap customer service that the site can't do that. At least she is going to (I hope) take care of things for me.

    Sent from my Droid Maxx using Tapatalk 4
    Nooooo!!! Do not do this! If they change your plan to activate it, you will have to go through hell and back for even the slightest chance at getting unlimited back. Buy it, don't have them do anything with your account and activate it yourself. It's very easy to activate it online without touching your plan.

    Posted from the Avengers: Age of Droid Ultra
    CarbonOak, dmark44 and jephanie like this.
    10-30-2014 11:48 AM
  12. Snareman's Avatar
    Nooooo!!! Do not do this! If they change your plan to activate it, you will have to go through hell and back for even the slightest chance at getting unlimited back. Buy it, don't have them do anything with your account and activate it yourself. It's very easy to activate it online without touching your plan.

    Posted from the Avengers: Age of Droid Ultra
    I've been through a mess with this previously and had to argue all the way to the presidents office to get it fixed, but that was mostly according to them because I didn't notice the plan change they slipped in on me. She assures me that my plan will stay exactly the same and that she is going to call me back to confirm.

    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:51 AM
  13. PolarBear8's Avatar
    Nooooo!!! Do not do this! If they change your plan to activate it, you will have to go through hell and back for even the slightest chance at getting unlimited back. Buy it, don't have them do anything with your account and activate it yourself. It's very easy to activate it online without touching your plan.
    Posted from the Avengers: Age of Droid Ultra
    I have heard in the past that there is no way on God's green earth for ANYONE in verizon to change an account TO unlimited. So if you have it, DO NOT let it change for ANY reason.
    10-30-2014 11:54 AM
  14. Snareman's Avatar
    From my past experience, changes have to be done with in two weeks.

    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 11:56 AM
  15. heyeaglefn's Avatar
    If you get switched from unlimited, you can return the phone and it will revert back to unlimited.
    10-30-2014 11:58 AM
  16. Premium1's Avatar
    I went to buy my phone and the rep told me that by even buying a new phone at full price that Verizon was going to use that as an out in the contract to force me into a tiered data plan. Anyone else experience that?
    That is false. they just want to make you think that is the case because they probably make $$ if they get people off unlimited and onto tiered plans
    10-30-2014 12:09 PM
  17. TechJunkie#AC's Avatar
    From my past experience, changes have to be done with in two weeks.

    Sent from my Droid Maxx using Tapatalk 4
    I would absolutely not risk it. Go buy the phone and have them activate it online. They don't have unlimited in their systems anymore. Even the premium reps have told me they can't revert.
    10-30-2014 12:19 PM
  18. Snareman's Avatar
    Turns out he was able to do it in the store

    Sent from my Droid Maxx using Tapatalk 4
    10-30-2014 12:21 PM
  19. WhoMe's Avatar
    They can sell you a phone outright, but there is no incentive for the sales reps to do so. In fact its a detractor to sell a phone without a contract. So this is why they lie, they cant be bothered with a deal that wont pay them.

    Blame Verizon corporate, they have modified their reps behavior to suit this sort of negative experience.

    That being said, if they take you off unlimited and you return the phone. There is a form that will give you your unlimited back. Its not immediate though, it takes a few days from what I'm told.

    Moral of the story, if you want to buy the thing full retail try best buy or just order it online. Its soo much easier that way.
    radyoactive likes this.
    10-30-2014 12:30 PM
  20. radyoactive's Avatar
    Watch out for Best Buy. They sell phones at $100-150 more without a contract renewal. You will have to get them price match the Verizon store's price.

    ... if you want to buy the thing full retail try best buy or just order it online. Its soo much easier that way.
    dmark44 likes this.
    10-30-2014 12:34 PM
  21. mobrules's Avatar
    I was told by customer service they would allow me to purchase the phone with family members account and then call them and switch it over. Went to the store and they refused to do it.
    10-30-2014 12:36 PM
  22. WhoMe's Avatar
    I was told by customer service they would allow me to purchase the phone with family members account and then call them and switch it over. Went to the store and they refused to do it.
    Were you authorized to make a purchase on the account?
    10-30-2014 12:48 PM
  23. mobrules's Avatar
    Were you authorized to make a purchase on the account?
    Yes owned it since 2007
    10-30-2014 12:50 PM
  24. mobrules's Avatar
    I should say the store refused to even sell me the phone
    10-30-2014 12:51 PM
  25. WhoMe's Avatar
    Yes owned it since 2007
    Odd, moving the upgrade to your number is nothing. They do that sort of thing all the time.
    10-30-2014 12:51 PM
33 12

Similar Threads

  1. Can anyone help me root my SAMSUNG-SGH-I537?
    By ariel12345263 in forum Ask a Question
    Replies: 8
    Last Post: 11-20-2015, 01:18 AM
  2. How can I unbrick my Galaxy S4?
    By Sudha Dubey in forum Ask a Question
    Replies: 6
    Last Post: 10-31-2014, 12:32 PM
  3. Replies: 3
    Last Post: 10-30-2014, 06:23 PM
  4. Can the Droid Turbo be used overseas?
    By InfiniteClouds in forum Motorola Droid Turbo
    Replies: 1
    Last Post: 10-30-2014, 11:23 AM
LINK TO POST COPIED TO CLIPBOARD