11-09-2014 12:57 PM
28 12
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  1. RichTurbo's Avatar
    Here's my initial list of complaints after one day with the phone, three trips to the Verizon store, and about 6 hours on the phone with Verizon tech support.

    There is no way to sync bookmarks from my laptop to this phone. Google apparently has not figured out how to sync across multiple devices. Verizon tech support advised me to use a third party ap. I got my bookmarks on my phone using Xmarks, but there are no folders in Xmarks, just a long list of hundreds of disorganized links. This is nuts.

    I can't figure out any way to create bookmark folders in the Chrome browser on this phone. Maybe there's a way but it's not intuitive and I couldn't find an answer online.

    You can't talk on the phone and surf the net at the same time. Are you kidding me? My old Droid X could do that. I remember the commercials years ago where they bragged about that and rubbed Apple's face in it. Verizon tech support told me there will never be a fix. That's a giant step backwards.

    No tethering. I had Easy Tether on my old phone and it worked flawlessly. It cost ten bucks, I used it for years. I could connect with a cable and avoid wireless hacking. Verizon tech support confirmed that the phone can't be tethered without signing up for Mobile Hotspot at $10 a month. Very cool Verizon, you've found yet another way to screw your customers.

    When I first attached the phone to the computer nothing happened, the computer did not acknowledge the phone. I waited a long time on hold and got a person who was so stupid they couldn't even understand the problem. They told me they were switching me to "Tier 2" which entailed another very lengthy wait on hold. I spent about half an hour with a Verizon tech support guy who couldn't figure it out. He put me hold to call Motorola tech support. While on hold I figured it out myself (USB connection settings are hidden in the Storage menu). I waited 20 minutes for the tech support guy to get back on the line. He told me Motorola couldn't figure it out either. I told him how to fix it and he thanked me profusely for doing his job better than him.

    I saw nothing but rave reviews before my purchase. No one mentioned these (what I consider to be) major flaws. Had I known all of this I would never have bought the Droid Turbo.
    11-02-2014 02:44 PM
  2. dmark44's Avatar
    Were the Bookmarks in Chrome? Or a built in browser such as with HTC? If you didn't have your bookmarks in chrome, I used an app for previous phones called My Backup Pro that did the trick.

    Your complaints about voice/data and Easy Tether are not unique to the Turbo unfortunately. You are likely have those issues with any 2014 Verizon phones.



    Sent from my Moto X
    PeninaD likes this.
    11-02-2014 02:53 PM
  3. Aquila's Avatar
    There is no way to sync bookmarks from my laptop to this phone. Google apparently has not figured out how to sync across multiple devices. Verizon tech support advised me to use a third party ap. I got my bookmarks on my phone using Xmarks, but there are no folders in Xmarks, just a long list of hundreds of disorganized links. This is nuts.
    Chrome automatically syncs bookmarks with your Chrome account. What is easier than that?

    You can't talk on the phone and surf the net at the same time. Are you kidding me? My old Droid X could do that. I remember the commercials years ago where they bragged about that and rubbed Apple's face in it. Verizon tech support told me there will never be a fix. That's a giant step backwards.
    There is a fix coming. This is due to the advanced calling mumbo jumbo - short version is there is a software updated required for each device in order to regain this functionality.

    No tethering. I had Easy Tether on my old phone and it worked flawlessly. It cost ten bucks, I used it for years. I could connect with a cable and avoid wireless hacking. Verizon tech support confirmed that the phone can't be tethered without signing up for Mobile Hotspot at $10 a month. Very cool Verizon, you've found yet another way to screw your customers.
    Not really specific to this device but if that is important then it is probably worth the charge for it. Otherwise, using the more everything plans includes tethering by default.

    When I first attached the phone to the computer nothing happened, the computer did not acknowledge the phone. I waited a lont time on hold and got a person who was so stupid they couldn't even understand the problem.
    Again not this device - but for future reference, when you're connected pressing the notification also opens those settings.

    I saw nothing but rave reviews before my purchase. No one mentioned these (what I consider to be) major flaws. Had I known all of this I would never have bought the Droid Turbo.
    It does sound like your experience sucked - sorry to hear that. Most (if not all) of these are the carrier or just things universal to the software and are not specific to the device - which is the bad news: just about every upgrade will have these same issues out of the box.
    Masheen, aximtreo and isdaako like this.
    11-02-2014 02:56 PM
  4. cyberr8der's Avatar
    Bookmarks are syncing in chrome for me and haven't even had to think about syncing for quite a while. (Years)

    Talking and browsing... This has been mentioned to be corrected by the end of the year. In the meantime use WiFi while you're talking.

    Tethering works fine for me and is included in most plans. I can't speak for yours.

    USB: I myself couldn't figure out what you were trying to do here either. I can get files transfered multiple ways without issue. I'm glad he thanked you profusely for doing his job better than him though.

    The phone does have a 14 day return policy so you're not stuck with it by any means. Bring it back and get something you can figure out how to use.
    11-02-2014 02:58 PM
  5. Firedogee's Avatar
    Well said Darth. You are the daddy!

    Sent Turbo-fast from my bulletproof 64GB Droid Turbo
    11-02-2014 02:59 PM
  6. RichTurbo's Avatar
    Chrome automatically syncs bookmarks with your Chrome account. What is easier than that?
    It is not syncing automatically or manually or any way at all. After spending nearly an hour with Verizon tech support they advised me to use Chromemarks.
    11-02-2014 03:05 PM
  7. chris20nyy's Avatar
    Here's my initial list of complaints after one day with the phone, three trips to the Verizon store, and about 6 hours on the phone with Verizon tech support.

    There is no way to sync bookmarks from my laptop to this phone. Google apparently has not figured out how to sync across multiple devices. Verizon tech support advised me to use a third party ap. I got my bookmarks on my phone using Xmarks, but there are no folders in Xmarks, just a long list of hundreds of disorganized links. This is nuts.

    I can't figure out any way to create bookmark folders in the Chrome browser on this phone. Maybe there's a way but it's not intuitive and I couldn't find an answer online.

    You can't talk on the phone and surf the net at the same time. Are you kidding me? My old Droid X could do that. I remember the commercials years ago where they bragged about that and rubbed Apple's face in it. Verizon tech support told me there will never be a fix. That's a giant step backwards.

    No tethering. I had Easy Tether on my old phone and it worked flawlessly. It cost ten bucks, I used it for years. I could connect with a cable and avoid wireless hacking. Verizon tech support confirmed that the phone can't be tethered without signing up for Mobile Hotspot at $10 a month. Very cool Verizon, you've found yet another way to screw your customers.

    When I first attached the phone to the computer nothing happened, the computer did not acknowledge the phone. I waited a lont time on hold and got a person who was so stupid they couldn't even understand the problem. They told me they were switching me to "Tier 2" which entailed another very lengthy wait on hold. I spent about half an hour with a Verizon tech support guy who couldn't figure it out. He put me hold to call Motorola tech support. While on hold I figured it out myself (USB connection settings are hidden in the Storage menu). I waited 20 minutes for the tech support guy to get back on the line. He told me Motorola couldn't figure it out either. I told him how to fix it and he thanked me profusely for doing his job better than him.

    I saw nothing but rave reviews before my purchase. No one mentioned these (what I consider to be) major flaws. Had I known all of this I would never have bought the Droid Turbo.
    You spent all that time trying to figure everything out, make a complaint post here...why didn't you just ask here? You got an answer to every complaint in no time. These points are so important maybe you should have asked when purchasing the phone

    Nome of your issues were related to the particular device.

    Simultaneous voice/data was explained in all the reviews before the phone was even available. Its not broken, they used the technology to support VoLTE knowing it would be implemented soon. So you didn't really read the reviews in depth.

    Computer tethering is the same on every android device. All it takes is a check off.

    Chrome auto syncs bookmarks. If you're looking to make a new one, simply click the star next to the navigation buttons. From there you can rename the bookmark, and create/select your folder. Simpler than that?

    And Verizon screwed their customers on the tethering, not the droid turbo.
    PeninaD, aximtreo and cyberr8der like this.
    11-02-2014 03:12 PM
  8. Aquila's Avatar
    It is not syncing automatically or manually or any way at all. After spending nearly an hour with Verizon tech support they advised me to use Chromemarks.
    When you are logged in to your Google account in Chrome on the desktop, go to this page: chrome://bookmarks/#1

    If you see everything there, then the only step should be logging into Chrome on Android. If something is missing then it probably is an issue with locally stored (not tied to the account) bookmarks or they could be stored in another application, in which case the import wizard should help: chrome://settings/importData
    11-02-2014 03:15 PM
  9. jhnnyblze2000's Avatar
    Not to sound like a jerk and if I'm wrong I'm sorry but I think we have a troll here. He only has 2 posts and it's in this thread but had a droid x and this is the first phone he is posting about I find that hard to believe. Like I said if I'm wrong I apologize just seems a little fishy to me.
    LegalAmerican likes this.
    11-02-2014 03:35 PM
  10. Aquila's Avatar
    Not to sound like a jerk and if I'm wrong I'm sorry but I think we have a troll here. He only has 2 posts and it's in this thread but had a droid x and this is the first phone he is posting about I find that hard to believe. Like I said if I'm wrong I apologize just seems a little fishy to me.
    No idea if you're right or not but we like to give folks the benefit of the doubt and try to help whenever we can.
    11-02-2014 03:38 PM
  11. jhnnyblze2000's Avatar
    That's the best part about this forum. It gives people a place for help. But if it is someone trolling it hurts the community and makes it harder to get help if there's people trolling for reactions.
    11-02-2014 03:43 PM
  12. RichTurbo's Avatar
    When you are logged in to your Google account in Chrome on the desktop, go to this page: chrome://bookmarks/#1

    If you see everything there, then the only step should be logging into Chrome on Android. If something is missing then it probably is an issue with locally stored (not tied to the account) bookmarks or they could be stored in another application, in which case the import wizard should help: chrome://settings/importData
    My bookmarks are there at chrome://bookmarks/#1 on my laptop. I am logged onto Chrome on my phone, there are no bookmarks. chrome://settings/importData works on my laptop but on my phone I get a message saying "The webpage does not exist." Also, on my laptop Chrome has an "Import/Export bookmarks to an HTML file" function. I exported my bookmarks to an HTML file but unfortunately Chrome on my phone does not have an import bookmarks function, at least not that I can find.
    11-02-2014 03:47 PM
  13. RichTurbo's Avatar
    That's the best part about this forum. It gives people a place for help. But if it is someone trolling it hurts the community and makes it harder to get help if there's people trolling for reactions
    I am not trolling, just venting. If my posts bother anyone let me know and I'll go away.
    11-02-2014 03:49 PM
  14. jhnnyblze2000's Avatar
    Not bothersome at all. Like I said if I'm wrong I apologize. Truly the last thing I want if for someone who truly wants and needs help to leave and not get it. I also hate to see anyone stuck with a phone they hate or aren't happy with. Just cause I'm happy with this phone doesn't mean it's meant for everyone.
    11-02-2014 03:51 PM
  15. RichTurbo's Avatar
    Not to sound like a jerk and if I'm wrong I'm sorry but I think we have a troll here. He only has 2 posts and it's in this thread but had a droid x and this is the first phone he is posting about I find that hard to believe. Like I said if I'm wrong I apologize just seems a little fishy to me.
    I never had any reason to post about my Droid X. I never knew of this forum until this morning. It seemed like the appropriate place to post. I guess not.
    11-02-2014 03:51 PM
  16. Aquila's Avatar
    Ok on Android Chome hit the three dots and select bookmarks. That typically opens Bookmarks > Mobile Bookmarks. Click the gray word "bookmarks" and you should see folders. Is there a "Desktop Bookmarks" folder?
    11-02-2014 03:54 PM
  17. RichTurbo's Avatar
    Not bothersome at all. Like I said if I'm wrong I apologize. Truly the last thing I want if for someone who truly wants and needs help to leave and not get it. I also hate to see anyone stuck with a phone they hate or aren't happy with. Just cause I'm happy with this phone doesn't mean it's meant for everyone.
    Well I'm out. I'd delete the thread if I could figure how to do it. No need for any other responses. Have a great day.
    11-02-2014 04:01 PM
  18. markymark's Avatar
    Here's my initial list of complaints after one day with the phone, three trips to the Verizon store, and about 6 hours on the phone with Verizon tech support.

    There is no way to sync bookmarks from my laptop to this phone. Google apparently has not figured out how to sync across multiple devices. Verizon tech support advised me to use a third party ap. I got my bookmarks on my phone using Xmarks, but there are no folders in Xmarks, just a long list of hundreds of disorganized links. This is nuts.

    I can't figure out any way to create bookmark folders in the Chrome browser on this phone. Maybe there's a way but it's not intuitive and I couldn't find an answer online.

    You can't talk on the phone and surf the net at the same time. Are you kidding me? My old Droid X could do that. I remember the commercials years ago where they bragged about that and rubbed Apple's face in it. Verizon tech support told me there will never be a fix. That's a giant step backwards.

    No tethering. I had Easy Tether on my old phone and it worked flawlessly. It cost ten bucks, I used it for years. I could connect with a cable and avoid wireless hacking. Verizon tech support confirmed that the phone can't be tethered without signing up for Mobile Hotspot at $10 a month. Very cool Verizon, you've found yet another way to screw your customers.

    When I first attached the phone to the computer nothing happened, the computer did not acknowledge the phone. I waited a long time on hold and got a person who was so stupid they couldn't even understand the problem. They told me they were switching me to "Tier 2" which entailed another very lengthy wait on hold. I spent about half an hour with a Verizon tech support guy who couldn't figure it out. He put me hold to call Motorola tech support. While on hold I figured it out myself (USB connection settings are hidden in the Storage menu). I waited 20 minutes for the tech support guy to get back on the line. He told me Motorola couldn't figure it out either. I told him how to fix it and he thanked me profusely for doing his job better than him.

    I saw nothing but rave reviews before my purchase. No one mentioned these (what I consider to be) major flaws. Had I known all of this I would never have bought the Droid Turbo.
    Supposedly there will be a software update within 30-60 days that will enable voice & data.

    I don't have the Turbo yet but on XDA they are reporting that both USB and bluetooth tethering are working using foxfi/pdanet.
    11-02-2014 07:34 PM
  19. Deron Baker's Avatar
    It is not syncing automatically or manually or any way at all. After spending nearly an hour with Verizon tech support they advised me to use Chromemarks.
    Did you specifically sign in to Chrome? Not just add you Gmail or Google account to the phone, but also signed in to Chrome via the settings menu in Chrome?
    dmark44 likes this.
    11-02-2014 09:04 PM
  20. Firedogee's Avatar
    Did you specifically sign in to Chrome? Not just add you Gmail or Google account to the phone, but also signed in to Chrome via the settings menu in Chrome?
    That's the solution. You nailed it Deron!

    Sent Turbo-fast from my bulletproof 64GB Droid Turbo
    PeninaD likes this.
    11-02-2014 10:18 PM
  21. doogald's Avatar
    To answer the Chrome sync issue:

    From your desktop computer, hit the hamburger menu icon (far right of the bookmarks bar.) Hit settings. Make sure that you are signed in (first setting) with your Google account that you use on the phone. Click on "Advanced sync settings" and make sure that bookmarks sync is set. It's probably a good idea to sync everything.

    On the phone, open the Chrome browser. Tap the menu control top right, settings. Make sure that you are signed in to Chrome.

    That should start syncing bookmarks. When you tap the menu control again, there should be a bookmarks, and from there you can select desktop bookmarks. Or, if you choose recent tabs, it should show you the tabs that you have open in all computers and mobile devices that are syncing using your Google account.

    I should note that I used to use xmarks sync but they always got messed up somehow, so now I just use Chrome and sync bookmarks that way.

    Maybe that will help somebody... Good luck to you, RichTurbo.
    Deron Baker and Aquila like this.
    11-02-2014 10:45 PM
  22. Firedogee's Avatar
    Its interesting how one person's opinion can get people all emotional and stuff. People act like anyone who doesn't love the Turbo or has an issue with it is the anti-christ or something. Everyone is and should be entitled to their own opinion without the feeling that they are going to end up being bashed or attacked. Its cool to debate and talk about it, but the juvenile nature in which some people approach things is pretty sad. Who cares how many posts he has or how he feels, let him say what needs to be said and call it a day.

    Posted via the Android Central App
    The sad part is that many of us tried to troubleshoot his problem but he got all buthurt and left. The truth is that some people are just not compatible with a Smart phone.

    Sent Turbo-fast from my bulletproof 64GB Droid Turbo
    11-03-2014 09:55 AM
  23. camachinist's Avatar
    I can see how upgrading can be an important step. In my case, I was upgrading from a ten year old flip phone so it was a huge step, hence about a week of intensive research into a technology nearly everyone else on this forum is comfortably conversant with. I saw the current lack of voice/data. Battery life. Screens. UI's, etc. I almost upgraded to the Samsung Note4 or the iPhone but, after reading this forum and watching a lot of video reviews, chose the phone which wasn't 'out' yet, the Droid Turbo. I tend to keep stuff a long time and it's a long way to a Verizon store so such decisions are made carefully. Like with everything in life, phones are compromises. If one finds themselves compromising beyond their limits of comfort, then it's time to move on.

    Reading, it appears Moto pushes software upgrades pretty early and regularly so, if VZW cooperates, voice/data will be here soon. Reading this thread, I found excellent tips on syncing bookmarks and will get to that eventually. For now, just pushing the microphone button and letting Google do the work is fast and easy. Everything in due time. Perhaps that's a function of being an old fart. No rush
    11-03-2014 10:54 AM
  24. doogald's Avatar
    Reading, it appears Moto pushes software upgrades pretty early and regularly so, if VZW cooperates, voice/data will be here soon.
    Well they sure have since the release of last year's Moto X and Droid Maxx/Ultra/Mini. Hopefully they keep that up.

    Verizon really, really wants VoLTE, so I suspect that this year's Motos will get it pretty soon.
    11-03-2014 11:15 AM
  25. thor2580's Avatar
    My old Droid X could do that.
    I think your are mistaking since when did the Droid X support voice and data at the same time? Never without wifi it was a 3G device and did not have the hardware to do it. If I remember correctly the HTC Rezound was the first phone to support 3G voice and data at the same time.
    xweb10 and Ricky Babalu like this.
    11-03-2014 01:15 PM
28 12

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