1. InfiniteClouds's Avatar
    Reading VZ's website I'm a little confused - as it seems like they charge you a restock fee even if you want to exchange your phone.. ?

    If you return an phone that you purchased with a credit card, will they credit the card - minus the restock fee.. or...?

    Thanks in advance.
    11-04-2014 12:42 PM
  2. camachinist's Avatar
    IME, credits are to original form of payment, presuming it exists.

    Policy is 35 bucks. However, anything is possible. Expect to pay 35 bucks.
    11-04-2014 12:50 PM
  3. areyes163's Avatar
    Yeah if you exchange the device a restock fee applys. Sucks. I exchanged the iPhone 6 for the Note 4 and had the fee.
    11-04-2014 01:00 PM
  4. InfiniteClouds's Avatar
    Ahh, but no fee to exchange a device for a replacement of the same device
    11-04-2014 02:03 PM
  5. anon(5630457)'s Avatar
    When I traded my Z3v for the Turbo yesterday, I had to pay a $35 restocking fee (because it's a ton of work to put a phone back in the box).

    Posted via the blazing fast Motorola Droid Turbo (64 GB).
    11-04-2014 02:07 PM
  6. camachinist's Avatar
    Ahh, but no fee to exchange a device for a replacement of the same device
    Yeah, if it's a warranty/defective device, the restock fee wouldn't apply. The OP probably should clarify that. Would some pulled threads around the camera be a defect or a policy adjustment for an exchange? IDK. Would a 'I don't like this particular phone but I want to exchange for another identical one' be an exchange covered by the restock fee or not? Depends I guess. IMO, if pushing policy, probably best to deal with a corporate store.
    11-04-2014 02:12 PM
  7. Almeuit's Avatar
    Yeah, if it's a warranty/defective device, the restock fee wouldn't apply. The OP probably should clarify that. Would some pulled threads around the camera be a defect or a policy adjustment for an exchange? IDK. Would a 'I don't like this particular phone but I want to exchange for another identical one' be an exchange covered by the restock fee or not? Depends I guess. IMO, if pushing policy, probably best to deal with a corporate store.
    He is the OP ^_^.

    There is no restock fees if you're exchanging your device due to a malfunction. When I had Verizon they didn't charge for one on a malfunction.
    11-04-2014 02:29 PM

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