1. Bob-B's Avatar
    Just got a Turbo on my existing contract, and when someone tries to leave a voicemail (which was setup and working fine with the phone previous to the Turbo) the message says that voicemail has not been setup. When I call *86 to set it up, it wants to walk me through the setup for visual voicemail, which I DON'T WANT. Also, when setting up my voicemail it says that this is a "special introduction" and it's for visual voicemail. Had a chat with Verizon support, but the guy was clueless (didn't even know what visual voicemail was). Has anyone who bought a Turbo with an existing contract had this happen? How did you get out of setting up visual voicemail? Thanks.
    11-06-2014 09:33 AM
  2. CarolinaDroid's Avatar
    I didn't have to setup my voicemail, but when I went into the voicemail icon on the Turbo for the first time it set up visual voicemail for me as well. It stated it was free for a time period, but I don't want it either and want it to go back to the regular voicemail. I checked my account yesterday and no voicemail was selected online and was planning to check it again today.
    11-06-2014 09:37 AM
  3. deetz307's Avatar
    Note that there are 2 versions of visual voicemail with Verizon that are on these latest gen of verizon android phones like the Droid Turbo, LG G3 etc.
    There is the premium visual voicemail which you get a 30 day free trial to when you first open your voicemail app, and that has a monthly charge after the 30 days, and then there is the basic visual voicemail which you can downgrade to at anytime. (you can downgrade by ending your trial from the menu in the visual voicemail app, then exiting and going back in the app and accepting the basic visual voicemail option)
    claudeburdel and ghbishop like this.
    11-06-2014 05:20 PM
  4. maxman1's Avatar
    Note that there are 2 versions of visual voicemail with Verizon that are on these latest gen of verizon android phones like the Droid Turbo, LG G3 etc.
    There is the premium visual voicemail which you get a 30 day free trial to when you first open your voicemail app, and that has a monthly charge after the 30 days, and then there is the basic visual voicemail which you can downgrade to at anytime. (you can downgrade by ending your trial from the menu in the visual voicemail app, then exiting and going back in the app and accepting the basic visual voicemail option)
    Correct. Honestly, I was skeptical of the new version but now that I've tried it I'll never go back. I can do fine with the basic version (free) and love getting all the information at a glance & never having to call to get the messages. The Premium version is even better with the transcription feature & if I didn't have so few voicemails I might consider it.
    ghbishop likes this.
    11-06-2014 05:41 PM
  5. Turbo prob's Avatar
    I have been trying to set up Basic or Premium Visual Voicemail with Verizon for 3 weeks and after multiple store visits and calls to technical service was just told "a patch is coming" but Verizon does not know when. Now I am being told I cannot return the phone because I am outside of the 14 day period even though I was told "not to worry - if they cannot fix this I could return it even after 14 days". Turn your Turbo in right away if you are having this problem!
    11-30-2014 05:14 PM
  6. Davidoo's Avatar
    Yes, this happened to me too. I don't like it that they just deleted my old email greeting and everything just because I got a new phone. I wanted to keep the basic voicemail I had. However, I relented and went with the visual voicemail basic that is free and really like it now as you don't have to call anymore, you can just listen on your phone. Still would have been nice to have the choice at first rather than them deciding for me.
    11-30-2014 05:49 PM
  7. Eclipse2K's Avatar
    I had to setup Google Voice again but I'm not sure if my regular voicemail would have needed it. I recommend Google Voice over any standard voicemail so check it out if you're up to it.

    Sent from my Motorola Droid Turbo
    11-30-2014 07:53 PM
  8. JimBen73's Avatar
    I'm liking the visual voice mail as well

    sent turbo fast
    11-30-2014 11:45 PM
  9. sftl97's Avatar
    I had to setup Google Voice again but I'm not sure if my regular voicemail would have needed it. I recommend Google Voice over any standard voicemail so check it out if you're up to it.

    Sent from my Motorola Droid Turbo
    Can this be removed or disabled?? I'm thinking of getting this phone, or the nexus 6, but do not want any visual voicemail from vzw i use google voice and will not change.
    12-01-2014 10:09 AM
  10. Eclipse2K's Avatar
    Can this be removed or disabled?? I'm thinking of getting this phone, or the nexus 6, but do not want any visual voicemail from vzw i use google voice and will not change.
    No, but once Voice is setup the regular voicemail no longer works.

    Sent from my Motorola Droid Turbo
    12-01-2014 03:35 PM
  11. vyledust's Avatar
    Can this be removed or disabled?? I'm thinking of getting this phone, or the nexus 6, but do not want any visual voicemail from vzw i use google voice and will not change.
    It can be removed. I did it yesterday. I set up the free trial of visual voice mail. I was forced to. When the period was about to end, they sent a VM saying it was almost over. I left the free trial via the app. Read the options carefully. You have to choose basic. Then I went to the Verizon website and deactivated basic VVM. It pushed another version of VM onto my account, because some sort of VM is mandatory. Now when I get a VM, it calls *86 instead of opening that app. The app is still there. I can not disable it, but a VM called from the drop down will use dialer to call *86. I am ok with this.
    BlueBlazer60 and ghbishop like this.
    12-01-2014 07:39 PM
  12. sftl97's Avatar
    It can be removed. I did it yesterday. I set up the free trial of visual voice mail. I was forced to. When the period was about to end, they sent a VM saying it was almost over. I left the free trial via the app. Read the options carefully. You have to choose basic. Then I went to the Verizon website and deactivated basic VVM. It pushed another version of VM onto my account, because some sort of VM is mandatory. Now when I get a VM, it calls *86 instead of opening that app. The app is still there. I can not disable it, but a VM called from the drop down will use dialer to call *86. I am ok with this.
    I'm going to need to do some research, this could actually be a deal breaker for me. I currently use google voice for my vm and vvm and don't plan on switching. Also, this must have an affect on all VZW phones and right now it's not doing anything on my droid razr.
    As long as i can continue with GV then I'm fine.

    I don't understand how vzw can force something onto your phone, where they will have an additional charge, and you can't remove it.
    12-02-2014 08:16 AM
  13. vyledust's Avatar
    I know very little about GV. I have it and never use it. I just know that default VM works and you can skip basic/premium.
    12-02-2014 12:49 PM
  14. cyberr8der's Avatar
    I'm going to need to do some research, this could actually be a deal breaker for me. I currently use google voice for my vm and vvm and don't plan on switching. Also, this must have an affect on all VZW phones and right now it's not doing anything on my droid razr.
    As long as i can continue with GV then I'm fine.

    I don't understand how vzw can force something onto your phone, where they will have an additional charge, and you can't remove it.
    Just curious, what's the advantage to using Google voice for visual voicemail over Verizon visual voicemail. They both do the same thing correct? I don't use Google voice anymore so I may be missing something.
    12-02-2014 01:10 PM
  15. sftl97's Avatar
    Just curious, what's the advantage to using Google voice for visual voicemail over Verizon visual voicemail. They both do the same thing correct? I don't use Google voice anymore so I may be missing something.
    This can turn into a lengthy explanation. But simply, I've never used vzw v.v.m so can't speak to it. I've been on GV for some time and it's my preferred method of making and receiving calls mainly cause it doesn't cost anything. All calls that come in either through vzw or gv will be picked up by GV voice mail and i'll get the v.v.m sent to my phone.
    Don't want to hijack this thread, My issue with vzw is their forcing a product and then charging extra for it (if that's truly the case). Atleast that's what i got from the OP.
    VZWsucks likes this.
    12-02-2014 01:54 PM
  16. vyledust's Avatar
    My issue with vzw is their forcing a product and then charging extra for it (if that's truly the case). Atleast that's what i got from the OP.
    In this case, they charge extra for premium vvm if you decide to keep it after the one month free trial. You can drop to basic, or as I mentioned in my earlier post, get rid of vvm completely.
    12-02-2014 02:57 PM
  17. sftl97's Avatar
    In this case, they charge extra for premium vvm if you decide to keep it after the one month free trial. You can drop to basic, or as I mentioned in my earlier post, get rid of vvm completely.
    Sorry, I must have missed your earlier post. That's really all i wanted to know, if it can be removed or disabled.
    12-02-2014 04:14 PM
  18. maxman1's Avatar
    Sorry, I must have missed your earlier post. That's really all i wanted to know, if it can be removed or disabled.
    Indeed it can however, it's very nice & much more convenient not having to call & go through the prompts to retrieve messages. I'm not certain but even with VVM enabled I *think* you can still have simultaneous access to the legacy dialup VM should you wish.
    12-02-2014 06:32 PM
  19. vyledust's Avatar
    I think you are right Maxman. I just prefer the legacy one. Call me old school.
    12-02-2014 08:42 PM
  20. VZWsucks's Avatar
    I used youmail for years as my voicemail client and haven't had these kinds of issues.

    Sent from my DROID Turbo64
    12-05-2014 01:00 PM
  21. HappyFunBall24's Avatar
    I thought it was a bit odd today checking my previously-existing voicemail for the first time on the Turbo and having to set my default language as English with the dialer. Wha...? I never remember doing that before. I nearly didn't pay attention and hit another number. Next step, "Ok Droid Turbo, open Google Translate! nao!!!"
    12-05-2014 04:40 PM
  22. zimmergm's Avatar
    I had the same problem as everybody else. Here is the quick, easy and no cost solution. Sign into your myverizon account. Select your phone and go to where you can change the services. You will see the visual voicemail option selected, just click on "remove". Right below that is the zero cost option for regular voicemail. Select that option and save your changes. You can now set up your regular voicemail with *86.
    12-29-2014 05:06 PM
  23. damnsmartphone's Avatar
    OK, so I have never had a smartphone before. I just got this thing yesterday. I called my phone number from my phone and set up voicemail just like I normally would. Then I had someone call me and leave me a test voicemail message. If I call *86, I can get the message. However, NOWHERE on my phone screen does it show any indication about having a new voicemail. I signed into my verizon, and it says I have already selected Visual Voicemail, but when I read the setup for it, it still seems like it would charge me for something. All I want is for there to be a little number somewhere, perhaps by my missed calls, that tells me I have a new voicemail and need to call it. Does anyone know how to do this???
    12-30-2014 10:14 PM
  24. mikesmith's Avatar
    OK, so I have never had a smartphone before. I just got this thing yesterday. I called my phone number from my phone and set up voicemail just like I normally would. Then I had someone call me and leave me a test voicemail message. If I call *86, I can get the message. However, NOWHERE on my phone screen does it show any indication about having a new voicemail. I signed into my verizon, and it says I have already selected Visual Voicemail, but when I read the setup for it, it still seems like it would charge me for something. All I want is for there to be a little number somewhere, perhaps by my missed calls, that tells me I have a new voicemail and need to call it. Does anyone know how to do this???
    It should notify you by ring tone/vibrate that you have a voice mail. You should also see the voice mail icon in your notification bar on the left side as well. It looks kind of like this o_o
    12-31-2014 11:32 AM
  25. Peter64's Avatar
    I just did this and the annoying VVM offer went away and my phone works just like my older Bionic for voicemail.
    Using my home PC, I logged into Verizon Wireless.
    On the leftmost part of the screen you will see "Manage My Account" with a list of options.
    From this list click on "Block Services"
    A new window will appear with more options. Click on "Purchases"
    Check the last box in the list entitled, "Block Visual Voice Mail" (NOTE: You do not need to click on the "Block Premium Visual Voice Mail" box. It will not make a difference.)
    Click "Continue"
    Next a new screen will appear with a list of services/costs for your account. Click on the "Accept Changes" button and you are done!

    I just tried calling myself from another phone and that annoying message to upgrade to VVM was GONE! Also, the old 0_0 icon is indeed back, letting me know I have a voicemail waiting. Like it's always been, a call to *86 lets me listen to my voice messages.
    01-03-2015 07:43 PM

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