06-30-2015 01:52 PM
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  1. KPMcClave's Avatar
    You just gave an example of the kind of communication you'd like, and that is exactly what we got from Moto. They said we'd get lollipop. When that situation got changed, they told us we'd be going straight to 5.1 because it had volte support baked in. So if they're updating us when things change what more do you want? Is it back to what me and Ry said? Do you want them to come out every week and say "yep, we're still working on it"? Or does it really just get down to you wanting to know when the update will come?

    Posted from my Droid Turbo, Kelly and Ozone
    It comes down to what I said. Not what you're saying for me.
    MobileBiz likes this.
    04-03-2015 04:45 PM
  2. KPMcClave's Avatar
    Why do some people assume we want something as often as daily or weekly updates? That's ridiculous and not what anyone is asking for. The reason I asked what kind of official updates we've received (and I'll concede that the posts on social media count), is that I wanted a generally tally of updates we've received on this device. Looks like we've received 3-4 updates over the course of 5 months which really only give one message: Droid Turbo is getting Lollipop, and we're targeting 5.1.

    This is great. What I think many of us would like as an improvement is a simple, general idea of a timeline and more frequent general updates. A monthly status update would go miles - something like "We're still working on bringing Android 5.1 to the Droid Turbo, hopefully in the first quarter of 2015, but don't hold us to that. Will give you another update in a month."

    Sure, if they miss their deadline some people will get mad. But opening communication and being honest with us will be a net benefit to the community.

    (And granted, delays could be on Moto or Verizon's end, which throws an extra, super frustrating monkey wrench into the situation.)
    Exactly.
    Symthic likes this.
    04-03-2015 04:48 PM
  3. I800C0LLECT's Avatar
    I have a feeling that this is just becoming needless conversation. I wouldn't get rid of this phone if it was stuck on 4.4.4

    It'll be fun for a few minutes after I get the update to lollipop. But I bought it for what it is... Not what it could be.

    How many would buy it again without the promise of lollipop?

    Posted via the Android Central App
    travaz, bmcmurphy, Masheen and 1 others like this.
    04-03-2015 05:23 PM
  4. tdizzel's Avatar
    It comes down to what I said. Not what you're saying for me.
    I'm not saying anything for you, I'm asking you questions(that's what those squiggly things behind the last letters of the words I wrote mean. They're called question marks and indicate that what came before them is a question, not a statement) because what you're saying doesn't make any sense to me. You said you want them to communicate and gave an example of what you're looking for, but your example is exactly what they did. So why are you upset with them?
    04-03-2015 05:31 PM
  5. Daniel Padilla's Avatar
    I have a feeling that this is just becoming needless conversation. I wouldn't get rid of this phone if it was stuck on 4.4.4

    It'll be fun for a few minutes after I get the update to lollipop. But I bought it for what it is... Not what it could be.

    How many would buy it again without the promise of lollipop?

    Posted via the Android Central App
    I would not buy it again. Probably would have gone with Nexus 6. The current software is buggy with the update to Volte. Only thing this phone has over others is battery life.
    04-03-2015 06:39 PM
  6. RJ_Butler's Avatar
    I have a feeling that this is just becoming needless conversation. I wouldn't get rid of this phone if it was stuck on 4.4.4

    It'll be fun for a few minutes after I get the update to lollipop. But I bought it for what it is... Not what it could be.

    How many would buy it again without the promise of lollipop?

    Posted via the Android Central App
    There's a good chance I would've gotten the Moto X. I had my heart set on it (I didn't know about the Turbo at that point), and was in the store to buy it, but the VZW rep told me that I could get the Turbo for the same price as the X because of the $100 trade in thing, and that I would get Lollipop. So I bit. Now the X has lollipop, and I don't, so I'm slightly disappointed. However, I love the Turbo even though we're stuck on KitKat, and would probably buy it without the promise of Lollipop.
    04-03-2015 07:19 PM
  7. 1Coopgt's Avatar
    Attached Thumbnails Droid Turbo: Lollipop software update?-tumblr_mg9yc0rtvh1qjccmko1_500.jpg  
    dungoyle, WOODY1974 and mrtonk like this.
    04-03-2015 07:41 PM
  8. I800C0LLECT's Avatar
    I had thought about the moto x too but jumped at the battery. I don't think there's a huge difference for a daily use phone.

    I think it definitely leans towards practical use vs trying to win any popularity contest.

    Posted via the Android Central App
    04-03-2015 07:42 PM
  9. vzwuser76's Avatar
    I continue to maintain that they could do better than they do with communication. I've said a number of times that I am not looking for a deadline date. I am reasonable and realistic, and that is too specific. They could be more forthcoming with the status of updates on an ongoing basis. A continuing conversation, not a deadline.

    They could and they should as far as I'm concerned. That's excellent customer service. Instead, they cower from the lowest common denominator that will freak out if they don't get the update on the first day of whatever range they might shoot for.

    In discussing the topic here in the past, my main frustration is that posters take an either/or mentality...either they should give us THE date, or they shouldn't tell us anything. Or at least, that it's OK they don't tell us anything.

    What Moto, its defenders, and plenty of other companies say by way of defense (we can't give a date), also usually includes what they could do (the situation is fluid). So, stop taking a fluid situation and trying to hang a deadline on it. Take a fluid situation and update us as it changes.

    Not a hard thing to do.
    If you had comprehended any of my previous posts, I am not a Motorola defender. I've said in each of those posts that almost ALL companies do this. I'm not talking about strictly mobile companies either.

    Just saying we're shooting for April or May can get them in big trouble if they don't hit that mark. It's happened already with HTC doing the same and they missed it and you would've thought it was the end of the world. And if they can't hit the mark most of the time, that can put people off of them as well. If you're worried about getting that transparency, find a company who will offer you that and take your business there. I understand this is how they handle their business, and I'm OK with it, because that's how it is with 90% of the businesses out there. If I wasn't okay with it, I would've moved on, which is the only way you're going to get any of these companies to change. Why do you think companies like Motorola and HTC have changed as much as they have? Because they were losing customers to Samsung and Apple and decided to change to try and win them (and possibly more) back. Same with T-Mobile and Sprint, they're the carriers with the biggest changes happening, because they need to get customers back from Verizon and AT&T. Now I'm not saying that Motorola is sitting pretty, but the last time they changed was after they had issues with people dropping them due to their Motoblur skin. So they started to lighten it, and people came back. So they decided to take more of an Apple approach and focus on performance and user experience, and more people came back. My point is, the only way you're going to effect change with a company is to vote with your wallet. They may change the way you want to, they may not. It's their business to run how they see fit.
    04-03-2015 08:30 PM
  10. irishlak's Avatar
    I'm OK with things as they are, I am a kings fan if I had given up on them in the late 90s and early 2000s and switched teams to the ducks I would have missed out on the joy of two Stanley cups in 3 years. Same goes with devices OEMS and carriers I just ride it out in good and bad times and wait for them to get it right. Motorola in my opinion has vastly improved their products in the last few years, Verizon is just that Verizon, you give a little to gain more in the long run. 5.1 will come and go and in 6 months we will all be focused on a new os or device. Its a damn phone not a life changing experience guys. So if Verizon and Motorola don't want to talk , don't complain ultimately we the consumer have the option to change our devices as we see fit. Motorola can lose business and get sold to some cut rate Cambodian company for all I care. That being said I love my turbo and find it hard to find a complaint about it.

    Posted via the Android Central App
    04-03-2015 11:30 PM
  11. KPMcClave's Avatar
    I'm not saying anything for you, I'm asking you questions(that's what those squiggly things behind the last letters of the words I wrote mean. They're called question marks and indicate that what came before them is a question, not a statement) because what you're saying doesn't make any sense to me. You said you want them to communicate and gave an example of what you're looking for, but your example is exactly what they did. So why are you upset with them?
    They have essentially said the Turbo (and other phones) will get Lollipop 5.x. Four months or so later they have said that the Turbo (and a couple of other phones) will actually go directly to 5.1.

    While those are technically updates, I will *say again* that they can do better. Now, in this never ending back-and-forth I expect people to "interpret" that to mean that I am asking for hard deadlines and weekly updates. I am not. I am asking for more than they've given us by way of communication. That is simply not that difficult to do, shouldn't be that difficult to understand, nor too much to ask.
    04-03-2015 11:55 PM
  12. KPMcClave's Avatar
    If you had comprehended any of my previous posts, I am not a Motorola defender. I've said in each of those posts that almost ALL companies do this. I'm not talking about strictly mobile companies either.

    Just saying we're shooting for April or May can get them in big trouble if they don't hit that mark. It's happened already with HTC doing the same and they missed it and you would've thought it was the end of the world. And if they can't hit the mark most of the time, that can put people off of them as well. If you're worried about getting that transparency, find a company who will offer you that and take your business there. I understand this is how they handle their business, and I'm OK with it, because that's how it is with 90% of the businesses out there. If I wasn't okay with it, I would've moved on, which is the only way you're going to get any of these companies to change. Why do you think companies like Motorola and HTC have changed as much as they have? Because they were losing customers to Samsung and Apple and decided to change to try and win them (and possibly more) back. Same with T-Mobile and Sprint, they're the carriers with the biggest changes happening, because they need to get customers back from Verizon and AT&T. Now I'm not saying that Motorola is sitting pretty, but the last time they changed was after they had issues with people dropping them due to their Motoblur skin. So they started to lighten it, and people came back. So they decided to take more of an Apple approach and focus on performance and user experience, and more people came back. My point is, the only way you're going to effect change with a company is to vote with your wallet. They may change the way you want to, they may not. It's their business to run how they see fit.
    There's a reason that great customer service stands out.
    04-04-2015 12:01 AM
  13. vzwuser76's Avatar
    There's a reason that great customer service stands out.
    So then use a company that offers it. Please give me an example of a mobile company who is doing this regularly. I get that you're asking for a vague timeframe, not hard and fast dates. Companies used to do that (give a vague timeframe) but they no longer do it. So apparently it was found that it wasn't worth it for them to continue doing so, otherwise they would've continued to do it.

    Everyone has their own wants and needs from companies they give their business to, but they also usually understand that just because they want it, that doesn't mean that it's worth that company's while to fulfill that want. Also, as someone has pointed out, a representative of Motorola has said they're under a NDA regarding the Droid line, even though he wishes he could talk more about it. If true, that means Verizon is the one who's keeping things mum on the info front. And since in this case Verizon is their primary customer, not us, they have to honor their customer's wishes. If there is in fact an NDA in place, legally there's nothing they can do about it.
    LinuxWeather likes this.
    04-04-2015 01:25 AM
  14. doogald's Avatar
    So then use a company that offers it. Please give me an example of a mobile company who is doing this regularly.
    Apple. Apple is the only one. Maybe Microsoft, but even they cannot push updates without going through carrier partners as I recall.

    I've said it before - if this upsets people so much, the only effective response is to switch to an iPhone because if you want updates timely, you want to know roughly when updates are coming, in fact want to get a developer's license and try out each beta version - get an iPhone.

    It's a mild example of it, but the sense of entitlement is just head shaking to me.

    And, in fact, if you want to know any information about when the update will come this thread was the wrong way to get it. Simply the best way is to join the Moto development network and hope they chose you to soak test the update. Otherwise just keep watching the Android Central main page, because once soak test invites go out the news will hit there within an hour. It always has.

    Well, I've said way more than enough. Many have. This discussion has gone around dozens of times and means nothing. Nothing any of us write here will change the timing of the update or how often Motorola or Verizon communicates about it. What a waste of time. I apologize to everyone for my part in prolonging this thread. I'm done.
    travaz likes this.
    04-04-2015 08:07 AM
  15. vzwuser76's Avatar
    Apple. Apple is the only one. Maybe Microsoft, but even they cannot push updates without going through carrier partners as I recall.

    I've said it before - if this upsets people so much, the only effective response is to switch to an iPhone because if you want updates timely, you want to know roughly when updates are coming, in fact want to get a developer's license and try out each beta version - get an iPhone.

    It's a mild example of it, but the sense of entitlement is just head shaking to me.

    And, in fact, if you want to know any information about when the update will come this thread was the wrong way to get it. Simply the best way is to join the Moto development network and hope they chose you to soak test the update. Otherwise just keep watching the Android Central main page, because once soak test invites go out the news will hit there within an hour. It always has.

    Well, I've said way more than enough. Many have. This discussion has gone around dozens of times and means nothing. Nothing any of us write here will change the timing of the update or how often Motorola or Verizon communicates about it. What a waste of time. I apologize to everyone for my part in prolonging this thread. I'm done.
    I wasn't referring about fast updates doogald, I meant the transparency some are looking for, and Apple is one of the worst for that. They'll usually announce updates a week before they put them out, but prior to that, nothing. Everyone just assumes there will be a new version of iOS announced when they announce the new iPhone, and that it'll be on devices a couple weeks to a month after because that's what they've always done. But prior to that, they're tight lipped as a drum and never comment on anything upcoming.
    04-04-2015 11:13 AM
  16. GatsbyGlen's Avatar
    Lollipop had been released for the Tab S tablets? You sure about that?
    Umm yes, I have it installed
    04-04-2015 11:19 AM
  17. KPMcClave's Avatar
    So then use a company that offers it. Please give me an example of a mobile company who is doing this regularly. I get that you're asking for a vague timeframe, not hard and fast dates. Companies used to do that (give a vague timeframe) but they no longer do it. So apparently it was found that it wasn't worth it for them to continue doing so, otherwise they would've continued to do it.

    Everyone has their own wants and needs from companies they give their business to, but they also usually understand that just because they want it, that doesn't mean that it's worth that company's while to fulfill that want. Also, as someone has pointed out, a representative of Motorola has said they're under a NDA regarding the Droid line, even though he wishes he could talk more about it. If true, that means Verizon is the one who's keeping things mum on the info front. And since in this case Verizon is their primary customer, not us, they have to honor their customer's wishes. If there is in fact an NDA in place, legally there's nothing they can do about it.
    I think that the outcry over HTC missing its deadline is overblown. That's not to say people didn't freak out, only that the inferred number of them is being exaggerated and used as a reason not to give *any* info until something is rolling out. And I don't even want a hard deadline.

    So there's a partial eample. Why does it have to fully exist in order for me to demand better? The best comnpanies in all fields and in all areas of what they do, are those that tend to push the envelope. Trying to be better than everybody else at all you do is usually what leads to excellence. I'm not asking for them to invent an invisible cell phone. I'm asking for them to do something they already do (albeit marginally) better.

    As for NDA, I'm taking a macro view of this. I don't expect any employee to just tweet whatever is going on. The improvement needs to be systemic and they need to be allowed to share info. That goes without saying. Whether Verzion needs to allow it or not doesn't really change my larger point. I think there's this sesne I'm "blaming" or "upset" with Moto. I'm not. I do believe it is also in its best interest (and Verizon's) to do better. Put another way, if they put a premium on the ability to communicate, they would have more they could share. Otherwise, they wouldn't even be telling us about the broadest 5.x then 5.1 stuff. Obviously it isn't a full gag order.

    That'll be my final word on this. I don't mind disagreemnt with my opinion (I do mind disagreement with what I didn't actually say). I really don't understand why there is pushback, though. I think we as consumers should expect better across the board. As I said, there's a reason excellent customer service is so rare now.
    04-04-2015 12:04 PM
  18. KPMcClave's Avatar
    And, in fact, if you want to know any information about when the update will come this thread was the wrong way to get it. Simply the best way is to join the Moto development network and hope they chose you to soak test the update. Otherwise just keep watching the Android Central main page, because once soak test invites go out the news will hit there within an hour. It always has.
    Why do you assume that someone isn't already in the MFN?
    04-04-2015 12:15 PM
  19. vzwuser76's Avatar
    I think that the outcry over HTC missing its deadline is overblown. That's not to say people didn't freak out, only that the inferred number of them is being exaggerated and used as a reason not to give *any* info until something is rolling out. And I don't even want a hard deadline.

    So there's a partial eample. Why does it have to fully exist in order for me to demand better? The best comnpanies in all fields and in all areas of what they do, are those that tend to push the envelope. Trying to be better than everybody else at all you do is usually what leads to excellence. I'm not asking for them to invent an invisible cell phone. I'm asking for them to do something they already do (albeit marginally) better.

    As for NDA, I'm taking a macro view of this. I don't expect any employee to just tweet whatever is going on. The improvement needs to be systemic and they need to be allowed to share info. That goes without saying. Whether Verzion needs to allow it or not doesn't really change my larger point. I think there's this sesne I'm "blaming" or "upset" with Moto. I'm not. I do believe it is also in its best interest (and Verizon's) to do better. Put another way, if they put a premium on the ability to communicate, they would have more they could share. Otherwise, they wouldn't even be telling us about the broadest 5.x then 5.1 stuff. Obviously it isn't a full gag order.

    That'll be my final word on this. I don't mind disagreemnt with my opinion (I do mind disagreement with what I didn't actually say). I really don't understand why there is pushback, though. I think we as consumers should expect better across the board. As I said, there's a reason excellent customer service is so rare now.
    The reason I believe there's push back, and at least the reason I am, is because they've given us info already. They wouldn't have to give us anything at all. They wouldn't have to tell us there are going to be any updates to the Turbo, or that they've decided to skip 5.0 and go straight to 5.1. They don't have to do any of that, but they have.

    I get you feel it would be better if they did offer more. But I also know that if they did people (not necessarily you, but some people in general) would still want more. You're asking for a vague timeline, and if they gave that some people would want a narrower timeline, and narrower and narrower until they'd want a date set in stone. When they were giving dates for phone or software updates in terms of quarters, some people wanted the actual month or even day. No matter what they do, some people aren't going to be satisfied with it. A vague timeline will satisfy you, but it won't satisfy other people, so where should they draw the line?

    I think what they're doing is the smartest thing for them to do, since they're not going to satisfy everyone anyway, and if they miss their internal deadline, it won't negatively affect them because no one will know. We know an update is coming. Would it be nicer if they did give us more info? Sure, but I also understand why they don't and I don't hold it against them for not doing it. Like my Dad used to say "It'll be ready when it's ready."

    You keep saying they need to be allowed to systematically share info. No, they don't. You want it, and feel it would be better if they do, but they don't need to share anything at all with us, that's the point. Saying that if they put a premium on communication they'd have more they could share with us, well obviously. And saying that since they shared that they are skipping 5.0 and going to 5.1 means it isn't a full gag order has nothing to do with it. An NDA doesn't mean they can't talk about anything at all, it means they can't talk about anything without permission from the entity who issued the NDA. Verizon wants to control the flow of information. It's not that they don't want to talk about the Turbo at all, simply that they want to have the final word on what is shared with the public. But either way they don't need to do anything, you want them to. And since it's their show, they'll do what they will. You can ask for them to do better, but if they don't you can either accept it or find a company that more suits what you want.
    Ricky Gray1 likes this.
    04-04-2015 12:56 PM
  20. Rob_B's Avatar
    From Verizon's own "about us"...
    " Verizon is one of the largest communication technology companies in the world." Yet once you purchase their product you're not allowed to expect the "communication" relevant to that product to be a little better than soon?
    04-04-2015 01:50 PM
  21. vzwuser76's Avatar
    From Verizon's own "about us"...
    " Verizon is one of the largest communication technology companies in the world." Yet once you purchase their product you're not allowed to expect the "communication" relevant to that product to be a little better than soon?
    So you expect it because you gave them money. You gave them money for the device, not for a service contract. When we bought these devices we bought them as-is with a warranty period. There is no guarantee of software updates anywhere in the fine print. You buy these devices for what they are at the time of sale, not for what they could be with a different software version on them after the fact, because nothing is guaranteed. There are some devices that are still on the version they shipped with.

    You can expect all you want in one hand and s#%t in the other and see which gets filled first. That's just how it is.
    04-04-2015 10:55 PM
  22. Masheen's Avatar
    Dam. Yall writing books back n forth to each other.
    04-04-2015 11:15 PM
  23. jfoofoo's Avatar
    TL;DR. I am guessing the short version is "the update is coming soon, and by soon we mean whenever it gets here and by whenever we mean if."
    04-05-2015 02:08 AM
  24. Codger1212's Avatar
    I know right? I want lollypop too but kinda wish this thread would end. Lol
    Dam. Yall writing books back n forth to each other.
    04-05-2015 02:31 AM
  25. TechCaptain's Avatar
    I heard Android Milkshake is supposed to be really nice guys.

    Sent from my (still relevant) Droid Maxx
    04-05-2015 02:36 AM
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