06-30-2015 12:52 PM
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  1. mrtonk's Avatar
    I love how platitudes like "you had 14 days to return it" and "I don't get why everyone wants lollipop so badly" come from people who either have no problems maintaining calls or perfectly operating devices. Mine consistently drops calls when AC is enabled even if I'm stationary in what verizon claims is full 4G LTE coverage. I was promised by verizon Wireless corporate representatives that when AC 1.0 was pushed to devices and enabled because I am in a full 4G LTE coverage area as brought up in Verizon's own website maps
    I've never had the problems you mention. Sounds like your issue is with the coverage area, not with the phone. I've never had a dropped call with AC enabled or disabled. If you drop calls with AC enabled, disable it.
    KPMcClave likes this.
    04-27-2015 09:30 PM
  2. mrtonk's Avatar
    That's funny because its a common problem found with the AC function. But I guess you know all

    Posted via the Android Central App
    Mine works just fine.
    04-27-2015 09:32 PM
  3. TurboHope's Avatar
    Dont get me wrong I like the phone, but perfect it is not, And as for a return after 14 days, they didn't add advanced calling till months after it cane out. I bought it for the battery and camera. Both are wonderful, front camera is kinda bad in low light but otherwise satisfactory

    Posted via the Android Central App
    04-27-2015 09:33 PM
  4. TurboHope's Avatar
    I second that emotion, JJ. As I posted (around 20 posts back), there's absolutely nothing compelling about Lollipop. Everyone expected better battery life, but not one phone that has undergone the upgrade can boast that. Are people expecting some earth-shattering visual upgrade? Well, other than a white background SETTINGS menu, your sea of icons will still look like a sea of icons. Your wallpaper background will look the same. Your widgets will still look the same.

    If you enjoy Google's 'material design' so much, the Gmail and Google Messenger app should make you happy happy till Lollipop drops for the Turbo.

    I'll be happy to receive the Lollipop upgrade once it's 100% stable, and there are actual measurable improvements to performance and battery life. Maybe that'll come with 5.1x or 5.2x. Either way, I'm more than happy to wait. Kudos to Verizon and Motorola for not wanting to push a poor update on us that improves nothing.
    You don't get why people want the newest OS....really?

    Posted via the Android Central App
    thatguy97 likes this.
    04-27-2015 09:35 PM
  5. TurboHope's Avatar
    Mine works just fine.
    You realize they made more than your phone though. I've confirmed this COMMON issue with Verizon. But that said, its not the phone, its Verizon's AC

    Posted via the Android Central App
    04-27-2015 09:37 PM
  6. doogald's Avatar
    And as for a return after 14 days, they didn't add advanced calling till months after it cane out.
    I will say it again: if simultaneous voice and data or advanced calling was important to you when you bought the phone, you should have waited until it was available on the phone or returned it within 14 days when it was not. There were other phones with VoLTE available when the Turbo shipped that had people reporting problems (namely, the 2013 Droids). If you didn't pay attention AND that issue was important to you, it's too bad that it doesn't work for you, but really have nobody to blame but yourself.

    VoLTE is pretty new and surely there is a good chance that it will get better, but it's not going to be lollipop that does this: it's going to be a change on Verizon's network that does (namely, one that allows handoff between VoLTE and CDMA without dropping calls, or even allowing WiFi carriage of calls.)
    04-27-2015 10:07 PM
  7. Symthic's Avatar
    04-27-2015 10:17 PM
  8. TurboHope's Avatar
    Yeah blame a consumer not the people who developed the product. I disagree. But you were very informative. Thanks ( not in a sarcastic way)
    04-27-2015 10:18 PM
  9. TurboHope's Avatar
    VoLTE is pretty new and surely there is a good chance that it will get better, but it's not going to be lollipop that does this: it's going to be a change on Verizon's network that does (namely, one that allows handoff between VoLTE and CDMA...
    If you buy a car the carpet isn't necessarily "important" to you, but if it came half installed you would want it fixed right? But I will take my phone in to be looked at. Even with that issue and slow OS update I still love the turbo. All phones have issues, and I get that. Its all of the phones strengths that I love the phone for , not one one or two features.
    Eclipse2K likes this.
    04-27-2015 10:26 PM
  10. Eclipse2K's Avatar
    That's funny because its a common problem found with the AC function. But I guess you know all

    Posted via the Android Central App
    That's a hardware or network issue that you need to take up with Verizon. I've had Advanced Calling activated for months now and have not had a single dropped call. If the issue were software based I'd have lost connection like those with issues. The only difference between us is that were on different devices of the same model and network we are connected to.

    You can argue or place the blame wherever you want but Lollipop is not your AC solution. It would be best for you to look into a solution that has a differing variable amongst people rather than one that is the same.

    Edit: I see you agree that Lollipop won't fix this and a fix will be on Verizon's side. So take my above for what its worth from your point of view.
    mrtonk, TurboHope and thatguy97 like this.
    04-27-2015 11:28 PM
  11. KPMcClave's Avatar
    That's a hardware or network issue that you need to take up with Verizon. I've had Advanced Calling activated for months now and have not had a single dropped call. If the issue were software based I'd have lost connection like those with issues. The only difference between us is that were on different devices of the same model and network we are connected to.

    You can argue or place the blame wherever you want but Lollipop is not your AC solution. It would be best for you to look into a solution that has a differing variable amongst people rather than one that is the same.

    Edit: I see you agree that Lollipop won't fix this and a fix will be on Verizon's side. So take my above for what its worth from your point of view.
    I certainly agree with you broadly, and I do assume that you're probably right. However, I think your conclusion misses that it isn't just the network coverage and individual hardware we're using that is different. Not one of our Turbo's is exactly the same, given the apps and settings we use or don't use. I don't believe that's an exaggeration, either. Given the (relatively small) number of Turbo owners and the various combinations of apps and settings we all choose or not, there are probably no two setups that are exactly alike.

    That's why I think it's wrong-headed to "wait for a 100% stable release" as a general concept. Because there is no such thing. Somebody is always going to have some sort of conflict when upgrading to a new OS. It's a matter of how widespread and how significant the issue or issues created by any given OS update.

    Like I said, I agree that Lollipop is probably not going to fix an issue with AC, buit I do allow for the possibility that it can. Because it may fix a software conflict of some sort that causes issues now. Maybe that's one you or I don't have, but others do. There are issues where that is more likely to be the case than with AC, but I don't think you can write it off as at least a possibility, either.
    04-28-2015 06:53 AM
  12. dusoccer10's Avatar
    There actually is a big software change that may affect AC when the Turbo gets 5.1. Everyone needs to remember that Google built HD Voice/AC into the source of Lollipop. Currently, AC is a modification (for lack of a better term) to KitKat or Lollipop 5.0.x. I'm not seeing the same type of complaining on the Nexus 6 threads about AC.

    Granted this change will probably not make a difference in low coverage areas or true hardware issues, but it might make subtle differences for some people.
    KPMcClave and TurboHope like this.
    04-28-2015 08:11 AM
  13. Eclipse2K's Avatar
    I certainly agree with you broadly, and I do assume that you're probably right. However, I think your conclusion misses that it isn't just the network coverage and individual hardware we're using that is different. Not one of our Turbo's is exactly the same, given the apps and settings we use or don't use. I don't believe that's an exaggeration, either. Given the (relatively small) number of Turbo owners and the various combinations of apps and settings we all choose or not, there are probably no two setups that are exactly alike.

    That's why I think it's wrong-headed to "wait for a 100% stable release" as a general concept. Because there is no such thing. Somebody is always going to have some sort of conflict when upgrading to a new OS. It's a matter of how widespread and how significant the issue or issues created by any given OS update.

    Like I said, I agree that Lollipop is probably not going to fix an issue with AC, buit I do allow for the possibility that it can. Because it may fix a software conflict of some sort that causes issues now. Maybe that's one you or I don't have, but others do. There are issues where that is more likely to be the case than with AC, but I don't think you can write it off as at least a possibility, either.
    I do agree an application can conflict but I'm not certain how it would conflict with Advanced Calling and not CDMA. But let's face the fact that matters here: if someone is having an issue due to a third party application that's not on Motorola, Verizon or the system version. The blame falls on no one but the application developer(s).

    In saying that since I think you would agree with my above statement, let's look at another thing. There is no such thing as a 100% stable operating system as you know. Windows, iOS, Blackberry, Android, etc. all have stability issues in some regard. Some more than others of course with Apple probably being the most stable. However, given that Android isn't locked down to that degree, its expected to be worse off. The issue becomes, and this is where we all vary, what is acceptable stability wise? To me, its an OS that doesn't crash or lock up. One that doesn't drain my battery more than the previous firmware version.

    Do other differ? Sure, but this thread is ridiculous. I am a huge tech nerd and usually buy a new device or two per year. I stopped doing so with the Turbo but I'm in no rush for Lollipop. It won't fix much, in fact, the earlier versions had some huge complaints. I'll take a stable KitKat over an early, unstable Lollipop. Don't get me wrong, I want Lollipop too but not until it runs JUST as well if not better as KK.
    berserker likes this.
    04-28-2015 08:13 AM
  14. Eclipse2K's Avatar
    There actually is a big software change that may affect AC when the Turbo gets 5.1. Everyone needs to remember that Google built HD Voice/AC into the source of Lollipop. Currently, AC is a modification (for lack of a better term) to KitKat or Lollipop 5.0.x. I'm not seeing the same type of complaining on the Nexus 6 threads about AC.

    Granted this change will probably not make a difference in low coverage areas or true hardware issues, but it might make subtle differences for some people.
    If that's the case I had no idea. There was an update that made VoLTE work excellent for me because before it took a second or two to connect both sides to the call. I am not sure what else can be fixed in software since mine works great but I've seen stranger things.
    04-28-2015 08:31 AM
  15. TurboHope's Avatar
    Regarding AC from Motorola---

    "Your concern is 100% spot on. *It will only do data/calls at the same time over VoLTE. *

    This is very frustrating. *For 3.5 years (since the Thunderbolt) Android devices on Verizon that used Snapdragon processors (95% of them anyway) had a dual antenna setup to accommodate*- one for 1x/cdma/voice, the other for data. *Now because of VoLTE, Verizon is releasing devices (the new X and now the Turbo - the iPhone 6 was the same, but all iPhones lack the dual antenna setup) without the dual antenna setup, basically forcing dependence on their VoLTE, which is beta at best right now. *

    I live in one of the strongest LTE areas in the country, and still drop back to 3G in a few places, especially a couple of buildings. *If you're in an area where LTE isn't great, VoLTE is useless and pointless. *
    I definitely blame Verizon on this one for being way too confident in their VoLTE network, way too early. *Simultaneous voice/data is important to anybody on the go on a regular basis."

    Posted via the Android Central App
    04-28-2015 08:49 AM
  16. KPMcClave's Avatar
    I do agree an application can conflict but I'm not certain how it would conflict with Advanced Calling and not CDMA. But let's face the fact that matters here: if someone is having an issue due to a third party application that's not on Motorola, Verizon or the system version. The blame falls on no one but the application developer(s).
    If the app can be pinpointed, sure. However, as an example, I had an issue with Moto Assist and the Sleeping function on my Droid Maxx. It would set my Maxx to silent each night as was erxpected, but every single morning I had to manually turn the volume back up. I connected with Moto support and, after several attempts, they were never able to determine why that was happening for me. It wasn't a widespread problem, apparently, but I wasn't the only one experiencing it.

    Ultimately, their (predictable) fix was to do a factory reset. As I flatly told them, it wasn't worth it to me to do that for that particular issue. I still don't know what the problem was (if another app was causing it or which one if so). The same feature works fine on my Turbo.

    So, I don't think it's as simple as uninstalling a problematic app or working with its developer to fix it. Conflicts can be sneaky.
    Eclipse2K likes this.
    04-28-2015 09:21 AM
  17. dusoccer10's Avatar
    If that's the case I had no idea. There was an update that made VoLTE work excellent for me because before it took a second or two to connect both sides to the call. I am not sure what else can be fixed in software since mine works great but I've seen stranger things.
    Yeah, the feature wasn't widely talked about at the release of 5.1, but it could make a difference. Google stated, "High Definition voice calling is now on your mobile phone. Get crystal clear calling with HD Voice between compatible Android 5.1 devices like the Nexus 6 on T-Mobile or Verizon." (see: Official Android Blog: Android 5.1: Unwrapping a new Lollipop update about half way down).

    Additionally, Droid-Life was able to get HD Voice on Verizon using a Nexus 6 bought from somewhere else with just the Verizon SIM (see: http://www.droid-life.com/2015/03/12...-with-verizon/). It gives me some hope that things will get a little bit better once 5.1 hits for the Turbo.
    TurboHope likes this.
    04-28-2015 09:41 AM
  18. TurboHope's Avatar
    Yeah, the feature wasn't widely talked about at the release of 5.1, but it could make a difference. Google stated, "High Definition voice calling is now on your mobile phone. Get crystal clear calling with HD Voice between compatible Android 5.1 devices like the Nexus 6 on T-Mobile or Verizon." (see: Official Android Blog: Android 5.1: Unwrapping a new Lollipop update about half way down).

    Additionally, Droid-Life was able to get HD Voice on Verizon using a Nexus 6 bought from somewhere else with just the Verizon SIM (see: http://www.droid-life.com/2015/03/12...-with-verizon/). It gives me some hope that things will get a little bit better once 5.1 hits for the Turbo.
    That's my hope as well, any improvement is always appreciated

    Posted via the Android Central App
    04-28-2015 09:47 AM
  19. psf57's Avatar
    Have to agree with Rob_B. The turbo worked great, then for the past 2 weeks 1/2 of my calls go directly to Voice mail and phone doesn't ring. Tried turning off AC and calling out is worse then. Yep shows full bars here and 4G LTE. chatted with Verizon, motorola and their comment........they know of the problem and "once" there is an update that should solve it. So meantime, put up with it, right? Or keep trading new phone in for refurbished every time it starts.
    04-28-2015 01:31 PM
  20. berserker's Avatar
    Make sure mobile network is set to CDME/LTE instead of Global. Also try dialing *73. This worked for me.

    UPDATE: Solution was only temporary. Missing calls again.
    04-28-2015 01:52 PM
  21. psf57's Avatar
    Make sure mobile network is set to CDME/LTE instead of Global. Also try dialing *73. This worked for me.
    Done did both. Tried several networks; the CDMA/LTE the Global and the LTE/GSM/UMTS. all the same. Also did *73.
    04-28-2015 02:53 PM
  22. Rob_B's Avatar
    I also have done those and these from Motorola support.

    "1- update all the application , especially the google services , because their permission may impact any other feature on the phone.

    2-reset the app preferences: this will reset the previous setup you made in the apps , to do it just apply this steps
    on your phone go to settings+select apps+swipe your finger to the left +select all app+select options (3 dots icon) + select reset apps preferences after that restart the device

    3- if that does not work , we can use the "wipe cache partition" that basically is going to delete the cookies from the cache memory and also solve any possible glitch (this will NOT delete personal information)*"

    Still drop calls
    04-28-2015 03:11 PM
  23. psf57's Avatar
    I also have done those and these from Motorola support.

    "1- update all the application , especially the google services , because their permission may impact any other feature on the phone.

    2-reset the app preferences: this will reset the previous setup you made in the apps , to do it just apply this steps
    on your phone go to settings+select apps+swipe your finger to the left +select all app+select options (3 dots icon) + select reset apps preferences after that restart the device

    3- if that does not work , we can use the "wipe cache partition" that basically is going to delete the cookies from the cache memory and also solve any possible glitch (this will NOT delete personal information)*"

    Still drop calls
    Did all. And they had me wipe Cache partition last. Something weird. Tried changing the Network around again. Get "Network Error". No LTE/CDMA networks were found. Would you like to switch to the Global mode? WTH, Full bars, in 4G LTE area. Very weird.
    04-28-2015 03:17 PM
  24. mcgowane79's Avatar
    To make things even worse Verizon announced they are rolling out lollipop to the Galaxy S4. This is absolute BS!!! So now a 2yr old device that my wife has had for over a year is getting lollipop before my droid turbo!!!!!!

    Posted via the Android Central App
    TJ Kelly Jr likes this.
    04-28-2015 03:20 PM
  25. rader023's Avatar
    To make things even worse Verizon announced they are rolling out lollipop to the Galaxy S4. This is absolute BS!!! So now a 2yr old device that my wife has had for over a year is getting lollipop before my droid turbo!!!!!!

    Posted via the Android Central App
    At least it is only 5.0.1. If it was 5.1 I would lose it.
    TurboHope likes this.
    04-28-2015 04:00 PM
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