06-30-2015 01:52 PM
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  1. TechCaptain's Avatar
    You say this like it matters. Not being a ****, but "serious Android" user is probably around 1% of their user base. Majority of people that buy an Android phone don't even know what version of Android is on it, or even what "Android" is.
    Can't be any more true.

    Sent from my (still relevant) Droid Maxx
    05-07-2015 01:15 AM
  2. Puzzlegal's Avatar
    The identical Moto Maxx has been running Lollipop for months now. The Nexus 6 is almost exactly the same hardware - the camera is different, but the Turbo uses standard components. I'd call that baseless speculation.
    So, if I have the Moto Maxx, in the US, not on a carrier, how can I update to lollipop?
    05-07-2015 07:05 AM
  3. TurboHope's Avatar
    I would like to have lollipop like the rest of you, but I enjoy the look and feel of kk. I didn't buy my turbo because it was going to get the lollipop upgrade, I got it for the power and battery life. And I dare say shame on you for believing a "promise" from a huge corporation, they Dont care about you, they care about $$. I'm sure they will roll out the upgrade, when its best for THEM. After all they already have your money...

    Posted via the Android Central App
    adayoff and mrtonk like this.
    05-07-2015 10:37 AM
  4. doogald's Avatar
    So, if I have the Moto Maxx, in the US, not on a carrier, how can I update to lollipop?
    I'm not sure. You'll have to contact Motorola about that. See The Download: Unwrapping Lollipop for Moto Maxx and Moto E - The Official Motorola Blog
    Puzzlegal likes this.
    05-07-2015 11:07 AM
  5. doogald's Avatar
    After all they already have your money...
    Sure, but they don't have my future money on my next phone yet. Upgrade/support is not close to my sole criteria for my next phone, but it's in the calculus as I decide. Maybe it will be for more people than me, too.
    psf57 likes this.
    05-07-2015 11:12 AM
  6. MattRevs's Avatar
    After all they already have your money...
    They won't when I return the phone and get a new one that actually runs lollipop.
    05-07-2015 12:58 PM
  7. TurboHope's Avatar
    Sure, but they don't have my future money on my next phone yet. Upgrade/support is not close to my sole criteria for my next phone, but it's in the calculus as I decide. Maybe it will be for more people than me, too.
    To you this is important, and to me as well, but do you think most people feel the same. I Dont think so.

    Posted via the Android Central App
    daniel-k likes this.
    05-07-2015 03:32 PM
  8. mobrules's Avatar
    Soooo, I talked to VZW tech support about a different issue yesterday. It was tier 2 support. They said they have had a lot of customers with issues with lollipop. They said its why the turbo hasn't gotten the update yet. He had no clue for a timeline either.

    Yes I know he probably gave a canned answer but figured I would share it.
    TurboHope likes this.
    05-07-2015 05:34 PM
  9. deesugar's Avatar
    To you this is important, and to me as well, but do you think most people feel the same. I Dont think so.

    Posted via the Android Central App
    I agree, that's why people should apply the same logic to the chances of the Turbo getting updated to Lollipop or not. Nevermind what was said or promised by any company because it still may not happen if it doesn't make any business sense. Motorola and Verizon are not your best friends, they are businesses who's primary goals are making money and gaining market share. This doesn't make them cold hearted, I'm sure they'd like to please everyone but they have to please the shareholders first.
    dusoccer10 and Emperor like this.
    05-07-2015 06:12 PM
  10. ctenc001's Avatar
    Title says it all. Has anyone tried getting out of their contract due to the lack of Lollipop update? From what I recall the ads stated lollipop should arrive by end of 2014.
    I've seen posts about a possible lawsuit? Based on past lawsuits you'd be lucky to get $10 out of that. Far more valuable would be a free upgrade.
    05-07-2015 08:26 PM
  11. mrtonk's Avatar
    For that to be legal, the contract would have to stipulate updating to Lollipop as a condition of sale, and nobody has that in their purchase contract. Additionally, which ad are you referring to? I believe that you saw one, I just don't recall it myself.
    05-07-2015 08:31 PM
  12. TurboHope's Avatar
    I agree, that's why people should apply the same logic to the chances of the Turbo getting updated to Lollipop or not. Nevermind what was said or promised by any company because it still may not happen if it doesn't make any business sense. Motorola and Verizon are not your best friends, they are businesses who's primary goals are making money and gaining market share. This doesn't make them cold hearted, I'm sure they'd like to please everyone but they have to please the shareholders first.
    Couldn't have said it better

    Posted via the Android Central App
    05-07-2015 08:34 PM
  13. doogald's Avatar
    I know that they promised VoLTE by the end of 2014, to give simultaneous voice and data (which they delivered), but I never saw anything advertised about any Android updates and their timing, except that Motorola promised a Lollipop update to the phone "pending partner support." I never saw anything from Verizon that was different from that.
    KPMcClave likes this.
    05-07-2015 09:01 PM
  14. ctenc001's Avatar
    While I can't remember or find any exact ads that specifies a specific timeline, verizons website news release advertises "Upgradable to Android 5.0 Lollipop" A New DROID Experience Arrives in 48 Hours

    I'll dig around a little more. Practically every review on the phone mentions that verizon/ motorolla promises an update somewhere around end of 2014. Need to find where the reviewers got their info from..


    also.. "Upgradable " implies that it should have been out of the box.
    05-07-2015 09:04 PM
  15. TJ Kelly Jr's Avatar
    Yay, another Motorola phone that's not the Turbo starting a soak test for lollipop!!!! Will we ever get ours?

    Posted via the Android Central App
    05-07-2015 10:31 PM
  16. KPMcClave's Avatar
    I agree, that's why people should apply the same logic to the chances of the Turbo getting updated to Lollipop or not. Nevermind what was said or promised by any company because it still may not happen if it doesn't make any business sense. Motorola and Verizon are not your best friends, they are businesses who's primary goals are making money and gaining market share. This doesn't make them cold hearted, I'm sure they'd like to please everyone but they have to please the shareholders first.
    The Turbo is getting Lollipop.

    Regardless of the size of the customer base that cares, the promise was overtly made that not only was the Turbo getting Lollipop (originally) but it was jumping to 5.1. It's out there publicly...twice.

    You don't think the vocal minority (tech sites like AC, Droid Life, etc.) wouldn't be ripping Verizon a new one if it went back on its public word for its *flagship* device? No chance that doesn't turn in to a huge PR black eye, no matter how many actual customers have Turbos and regularly watch for this sort of thing. A story like that has legs, especially with so many Verizon haters in the wild already.

    There is zero chance this phone doesn't get the OS update.
    dungoyle likes this.
    05-07-2015 11:50 PM
  17. KPMcClave's Avatar
    I know that they promised VoLTE by the end of 2014, to give simultaneous voice and data (which they delivered), but I never saw anything advertised about any Android updates and their timing, except that Motorola promised a Lollipop update to the phone "pending partner support." I never saw anything from Verizon that was different from that.
    That's correct. It was the AC update they promised by the end of last year, and that they rolled out in time. Otherwise, as mentioned already the terminology on the Turbo at launch was "upgradable" to Andorid 5.0 Lollipop, with no timeframe attached.
    05-08-2015 12:00 AM
  18. vzwuser76's Avatar
    While I can't remember or find any exact ads that specifies a specific timeline, verizons website news release advertises "Upgradable to Android 5.0 Lollipop" A New DROID Experience Arrives in 48 Hours

    I'll dig around a little more. Practically every review on the phone mentions that verizon/ motorolla promises an update somewhere around end of 2014. Need to find where the reviewers got their info from..


    also.. "Upgradable " implies that it should have been out of the box.
    Upgradeable doesn't mean out of the box upgradeable, it just means that the phone has the hardware to be able to upgrade, and it is.

    No reviewer has ever said that Motorola or Verizon stated that the LP update would come by the end of 2014. They said the AC update would come by then and as others have stated, it did. Neither Motorola nor Verizon have ever given a timeline for the update. The ONLY things we've heard from them regarding the update was that 1. It would be upgraded to LP, and 2. That it would skip the 5.0 builds and go directly to 5.1. That's it, no timeline or any hard date. If a reviewer said anything about a time line it was either their supposition, or if they explicitly gave a timeframe and said it as a fact, THEY were the ones lying. They don't speak for Verizon or Motorola, Verizon and Motorola do. They haven't given any info on a possible release date in commercials, press releases, or social media.

    Besides all that, is that really worth taking it to court over? If you have buyer's remorse, sell it and get a different phone. I'd bet money, once it actually drops, people will either be non plussed by it, or they'll be angry that it screwed up their phone or they don't like the features that aren't there anymore in LP. It happens with every update, everyone makes a huge deal about they have to have it now, and then when they do get it they're either ambivalent or angry.
    05-08-2015 01:47 AM
  19. doogald's Avatar
    I did see Phandroid's review say that Motorola said the Lollipop update would happen fast.... but no specific timeframe.
    05-08-2015 07:01 AM
  20. Rob_B's Avatar
    Question then is.... When? And will it be before Android 6 devices are released?
    05-08-2015 08:18 AM
  21. hallux's Avatar
    I think the reviews based the "fast update" idea on what happened with the 2013 Moto X.

    As for a "breach of contract" because the update didn't come out quickly, find the wording about OS updates within a certain timeframe IN the contract and you may have a case. Otherwise, it's more of a false advertising or bait and switch, though they never gave a date for the update and they are still waiting for Motorola to push it so on the surface it's not even VERIZON'S fault.
    05-08-2015 08:43 AM
  22. doogald's Avatar
    Finally, some "news" ...

    https://twitter.com/Motorola/status/596682483334275072

    We're working w/ our partner on upgrading #DROIDTurbo directly from KitKat to Lollipop 5.1. Stay tuned for updates. http://t.co/plmLbamKad
    berserker likes this.
    05-08-2015 01:15 PM
  23. psf57's Avatar
    From Motorola, LOL, don't believe a word anyone says anymore :P

    Dan: Hi, my name is Dan. How may I help you?
    Pam: Hi Dan, my name is Pam. I have the OUTDATED Droid Turbo, still running 4.4.4. I am wondering IF and/or when this phone will be updated to 5.1, as promised? Thanks for input.
    Dan: My apologies for any inconvenience that happened. I understand your concern and no worries, I’ll be more than willing to help you since we always want to make it right for you here at Motorola.

    May I get a working phone number we can call in case we get disconnected and your location (state/country) please?

    Pam: 570-xxx-xxxx, Pennsylvania , USA
    Dan: Thanks
    Dan: Did your phone prompt you before about an update?
    Pam: No it has not, last update was March 13, when I purchased the phone and that was to fix Verizon AC.
    Dan: Can you go to settings>about phone>software update?
    Pam: Just checked, says it's to date on, 4.4.4
    Dan: I see.
    Pam: So when will the 5.1 be released?
    Dan: Updates are actually being sent in batches Your device is actually included on the device that will receive the update. We already released it and it was sent to your carriers. They are the ones who send it on your devices.
    Pam: Okay thank you. I will get ahold of Verizon Wireless. Would you mind if I forward our chat session to them? As they state they have no idea if or when it will be released.
    05-08-2015 01:24 PM
  24. deesugar's Avatar
    You don't think the vocal minority (tech sites like AC, Droid Life, etc.) wouldn't be ripping Verizon a new one if it went back on its public word for its *flagship* device? No chance that doesn't turn in to a huge PR black eye, no matter how many actual customers have Turbos and regularly watch for this sort of thing. A story like that has legs, especially with so many Verizon haters in the wild already.

    There is zero chance this phone doesn't get the OS update.
    Just to be clear I'm not saying it's not getting the Lollipop, I'm saying there's a significant chance it won't given how much additional time/money/resources which effects other Lollipop projects that have deadlines.

    The huge problem with your statement that "There is zero chance this phone doesn't get the OS update" which is the same as claiming you know with 100% certainty that it is getting the update, is that we don't even know the extent of what was preventing the first update from happening. Obviously the engineering group tasked with updating the Turbo encountered a big enough problem that it wasn't feasible for them to continue. Given what's been made public it sounds like it may have been issues with VoLTE that gave them problems. Furthermore it sounds like the engineering team is hypothesizing and hoping by skipping to 5.1 it will solve all those problems because VoLTE support is "baked in" that version of Android but until they try it nobody knows and maybe there were other problems not made public that we don't know about.

    There is not a 100% chance that the Turbo will successfully get an update to Lollipop. Only death and taxes are examples of 100% certainty.

    If as you put it a "vocal minority" of blog sites report the failure, so what? By definition a minority isn't going to make Verizon loose sleep over anything. Ask the average person on the street if they've heard of the Turbo and I think you'll be surprised. Nobody who's seen my phone and commented knew what it was. I often get, "Oh, you got the new Galaxy 6, cool!"

    I hope it get's the update but if it does I'm sure the next generation of phones will already be getting ready to launch and that's where my mind will be. I don't spend a lot of money on stuff but my one vice in life is I try to get the latest and greatest phone each year when they come out. I suspect my life with the Turbo will end up Lollipop-less.
    TurboHope likes this.
    05-08-2015 01:36 PM
  25. Ricky Gray1's Avatar
    I talked to Verizon, my rep was really nice. She talked with someone at a higher tier or something like that, they told her they have 5.1 and it will be released between now and Sunday.. Whether or not that's the truth I don't know.....

    Posted via the Android Central App
    05-08-2015 01:41 PM
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