02-07-2018 07:31 PM
35 12
tools
  1. Mandajignasa's Avatar
    I am able to answer the incoming call. & also incoming call can't be appeared in the screen. Please give me the solution
    01-01-2017 08:20 PM
  2. helder_heldinho's Avatar
    Thank you... that worked for me.
    01-23-2017 12:29 PM
  3. EchuOkan1's Avatar
    Have you tried resting your connections? If that does not work, I would reset the OS and start fresh without restoring from a backup.
    01-23-2017 12:39 PM
  4. Cam312's Avatar
    I can't answer phone,either!frustrating
    .thanx - will tick dialer & do the sweep.of green font! Thanks
    02-01-2017 05:24 PM
  5. annietwin1's Avatar
    Have just figured out how to answer incoming calls thanks to one of your other customers who had trouble also. Thought I was the only one NOT to have received instructions for the main purpose of having a phone! Please include the instructions with phone as other types are all different in their usage.
    02-03-2017 07:37 PM
  6. martin muriuki's Avatar
    Kenyonzki, Thank you for sharing. It helped
    This really helped abd saved me a lot of headache. settings-> apps, In the top right there is 3 vertical dots. tap this and select, reset app preferences.

    Thanks
    03-08-2017 10:59 PM
  7. Lee Lopez1's Avatar
    This ones throwing me for a loop

    Turbo has been brilliant aside from one tiny issue that i'm only now realizing...

    Upon Receiving an incoming call my phone rings & vibrates - but will not display any alert on the screen (or lock screen) that there is an incoming call. If I unlock the phone as it's ringing the normal home screen is displayed and after a ring or two I receive the below "Mobile Data not available" prompt. Pressing ok results in the phone going back to the homescreen with once again, no further dialog to answer/ignore/mute the call (nothing in the notification bar either). Eventually the call will make it to voicemail as i can't answer it, and i get a prompt missed call notification.

    Items i've checked so far:
    disabled apps - re-enabled to make sure nothing got zapped that's interfering
    Mobile data is enabled under settings

    OTA Update was applied & Phone works fine otherwise, solid 4G service in populated area......

    Thoughts/ideas?
    TIA!


    Note the missed call notification icon is displayed from a previous call when i was trouble shooting:
    Attachment 149033
    I Have a Moto Z Force and was having the same problem.

    I figure out that Atom Launcher was causing the problem, so i have to delete app from my phone.

    Hope this works for someone.
    04-10-2017 05:02 PM
  8. Sacmac123's Avatar
    I just fixed this problem for my OnePlus 3 running nougat.
    The issue was with InCallUI system app. It was showing up as silenced. Even after resetting app permissions it was not getting unsilenced.
    The way to confirm this, go to settings->app->touch 3 dots and select Show System. This will list system apps. Then scroll in the app list to find InCallUI app. Select it and check Notification if it's silenced.
    To fix this, answer a call and when the call is in process, you can see InCallUI that shows details of incoming caller on home screen. Select that, it will give you choice to silence notification or allow them. Select allow notification. You can go back in App Setting and System Apps to verify that InCallUI is back to normal and of course check by calling your number if it appears on the screen.
    08-23-2017 04:16 PM
  9. Putmancity's Avatar
    Okay I figured it out being a new phone while I was going through my phones and trying to mess with the settings trying to get the pop-up ads off my phone did the same thing when the phone rang you couldn't get to answer it the incoming calls go to settings location find the picture of the phone and turn it on that's it let me know if I was right with this
    02-07-2018 07:29 PM
  10. Putmancity's Avatar
    Okay in case you can't see it on the top the people that can't get incoming calls and can't get to their answer it go to settings location at picture of the phone and turn it on let me know if it works
    02-07-2018 07:31 PM
35 12

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