12-12-2014 11:28 AM
30 12
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  1. GatorGrub's Avatar
    I had a similar problem last year when we upgraded my wife's phone to a Samsung Gs4. Our mobile data usage jumped large. After spending a couple of days chasing my tail with Verizon support, I discovered that the WiFi Security Key Code (WEP, WPA, etc) was off one character on the Gs4. Effectively, she had no WiFi access and defaulted all data to mobile data. That was an easy, quick, and permanent fix.
    12-07-2014 01:39 AM
  2. ffactoryxx's Avatar
    How do I check on my phone WIFI usage and Mobile Data Usage?

    Then what do I do with these numbers to compare and see if Data is being charges? Against my account?
    12-08-2014 03:50 PM
  3. doogald's Avatar
    How do I check on my phone WIFI usage and Mobile Data Usage?

    Then what do I do with these numbers to compare and see if Data is being charges? Against my account?
    Settings / data usage. That shows data usage since a specific time (you can set the date that data limits start on your account ("data usage cycle" field.) Tap the menu control top right to check "show WiFi usage" to get WiFi data as recorded by the phone. You can slide the time arrows on the graph to change the timeframe for the totals.
    12-08-2014 05:07 PM
  4. DFranch's Avatar
    There is an option on the advanced wifi page to "avoid poor connections". Could your wifi signal have been weak and it used your data in preference to your wifi?
    12-09-2014 08:52 AM
  5. jesta192's Avatar
    There is a software update coming down which, for me at least, seems to have solved the problem. Unfortunately, Verizon doesn't mention whether the problem was specifically addressed, but so far it's looking good.
    doogald likes this.
    12-12-2014 11:28 AM
30 12

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