12-19-2014 12:51 PM
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  1. Masheen's Avatar
    Sound quality of the earpiece isn't as good - significantly so, There is a static-y sound when the person is peaking. THere is no static when they are silent (or there is no noise coming through). Hard to explain - no one else hearing this?
    Yes, there's a bit of a crackle. I don't get it with every call though.
    12-12-2014 05:20 PM
  2. HappyFunBall24's Avatar
    From the Advanced Calling FAQ:

    "Because Advanced Calling 1.0 is a first-generation service, your calling experience may differ from your current experience and may include audio issues or dropped calls. Remember, you can always manage your experience by changing your phone setting to Settings > Cellular > Enable LTE > Data Only at any time."

    Sounds like they're doing a CYA, wonder if they knew about these audio issues on some VoLTE calls...

    EDIT: To turn off Advanced Calling on the Droid Turbo, go to Settings --> Advanced Calling. This is our version of the 2nd sentence in the above blurb, being from a general FAQ that they put out probably 3+ months ago when they introduced Advanced Calling.
    opus1269 and mobrules like this.
    12-12-2014 05:33 PM
  3. maxman1's Avatar
    Probably not a bad idea to clean the cache and charge it up and then see. Just an opinion.
    I did, "just because". I'm showing 1 additional bar of 4G, no change in WiFi but mine was excellent before. Battery is definitely improved - I stayed @ 100% so long I thought something was wrong. I had good call volume before also but it does seem even louder - checked on a couple of calls & could hear clearly with the phone away from the ear & my hearing is far from perfect.
    12-12-2014 05:41 PM
  4. wseyller's Avatar
    Not sure if this system software update caused this but when using Google Maps Navigation you cannot exit navigation from the dropdown notification bar.

    I did the update on Wednesday and Thursday morning I noticed this for the first time. I used nav a lot during work.
    12-12-2014 05:45 PM
  5. vyledust's Avatar
    My wifi and data connection in the settings drop down are no longer orange.
    12-12-2014 05:49 PM
  6. jesta192's Avatar
    I just turned advance calling off on the phone and rebooted. Let's see if things are different now
    Give it a bit and see what it does. But then re-enable Advanced Calling and see if it isn't about the same. The reboot may have actually been the fix instead.
    12-12-2014 05:56 PM
  7. mobrules's Avatar
    Give it a bit and see what it does. But then re-enable Advanced Calling and see if it isn't about the same. The reboot may have actually been the fix instead.
    This is actually a great idea. At least it will give you a baseline to work from.
    12-12-2014 06:03 PM
  8. wolf_walker's Avatar
    https://support.google.com/voice/answer/165656?hl=en

    Google Voice fix-it instructions here. Worked ok on mine but I deff killed it in the update.
    12-12-2014 06:06 PM
  9. Postoid's Avatar
    Probably not a bad idea to clean the cache and charge it up and then see. Just an opinion.
    As a 1st gen X user, this is an excellent thing to do after any update. Clear Cache helps remove any unnecessary files left over after the update without removing or changing any personal files or settings. I've done it 3 times after each update on the moto X without experiencing problems or glitches of any kind. Link below :

    https://motorola-global-portal.custh...67/p/30,6720,9
    HappyFunBall24 likes this.
    12-12-2014 06:09 PM
  10. opus1269's Avatar
    From the Advanced Calling FAQ:

    "Because Advanced Calling 1.0 is a first-generation service, your calling experience may differ from your current experience and may include audio issues or dropped calls. Remember, you can always manage your experience by changing your phone setting to Settings > Cellular > Enable LTE > Data Only at any time."

    Sounds like they're doing a CYA, wonder if they knew about these audio issues on some VoLTE calls...
    I Don't have that option in my Settings. I also could not read the FAQ on the Verizon site (Borked link). It sounds like that option would allow simultaneous voice & data without the HD calling. Would be nice because I do notice a background hiss on regular calls now with Advanced Calling enabled and I only know one other person who could also use.
    12-12-2014 06:24 PM
  11. SouthernblondeLKS's Avatar
    Sound quality of the earpiece isn't as good - significantly so, There is a static-y sound when the person is peaking. THere is no static when they are silent (or there is no noise coming through). Hard to explain - no one else hearing this?
    Been browsing the boards since before I got my Turbo (and finally just signed up to say...I've noticed this, too). I'm not really happy with the sound quality after the update. It's got static no matter what I do with my settings (turning Volte off, turning audio effects off, ect). The phone is fantastic otherwise. But if you kill the sound quality you kill the purpose of the phone...to be a phone. I'm wondering if I should take it to a Verizon store to see if there is something they can do to fix it. It doesn't have this issue when I have it on speakerphone or when I'm listening to my music. Only when I'm on a call and have the phone to my ear. Like you mentioned...there is no static sound when the airwaves are silent...just when someone it talking. Anyone have a fix they know of for this?
    galpdawg likes this.
    12-12-2014 06:28 PM
  12. HappyFunBall24's Avatar
    I Don't have that option in my Settings. I also could not read the FAQ on the Verizon site (Borked link). It sounds like that option would allow simultaneous voice & data without the HD calling. Would be nice because I do notice a background hiss on regular calls now with Advanced Calling enabled and I only know one other person who could also use.
    Oh right, thanks for pointing that out. (EDIT: I put in an edit above) On the Droid Turbo, go to "Advanced Calling" under settings to turn it off - you will still have the simultaneous voice/data functionality. That is only dependent on you being within VZW 4g range. (EDIT: WRONG, Nix these last two sentences, clearly out of it today, sorry)
    12-12-2014 06:28 PM
  13. SouthernblondeLKS's Avatar
    Oh right, thanks for pointing that out. (EDIT: I put in an edit above) On the Droid Turbo, go to "Advanced Calling" under settings to turn it off - you will still have the simultaneous voice/data functionality. That is only dependent on you being within VZW 4g range.
    I'm jumping in here, because I'm having some issues with the sound quality of my phone, so I'm taking your advice (thanks!). I tried turning the Advanced calling off and it took away my simultaneous voice/data functionality. I'm tempted to keep it off if it means the call quality is better.
    12-12-2014 06:34 PM
  14. HappyFunBall24's Avatar
    As a 1st gen X user, this is an excellent thing to do after any update. Clear Cache helps remove any unnecessary files left over after the update without removing or changing any personal files or settings. I've done it 3 times after each update on the moto X without experiencing problems or glitches of any kind. Link below :

    https://motorola-global-portal.custh...67/p/30,6720,9
    Good stuff. And just to emphasize to folks, clearing the cache partition in the manner above is different from simply cleaning the cache using an app, which should not be used as a substitute. I'm probably not technical enough to know all of the nuances, but anyway just use the method linked!
    12-12-2014 06:36 PM
  15. anon(9228075)'s Avatar
    Never mind, just hit the link
    12-12-2014 06:40 PM
  16. Eclipse2K's Avatar
    Sound quality of the earpiece isn't as good - significantly so, There is a static-y sound when the person is peaking. THere is no static when they are silent (or there is no noise coming through). Hard to explain - no one else hearing this?
    I have yet to make an HD call but I get the hissing noise while on a standard call. I had this same noise on my S5 when VoLTE was activated so I would think its normal. Annoying but I'll get used to it since there's a good reason to use it.

    Sent from my Motorola Droid Turbo
    12-12-2014 06:40 PM
  17. opus1269's Avatar
    As a 1st gen X user, this is an excellent thing to do after any update. Clear Cache helps remove any unnecessary files left over after the update without removing or changing any personal files or settings. I've done it 3 times after each update on the moto X without experiencing problems or glitches of any kind. Link below :

    https://motorola-global-portal.custh...67/p/30,6720,9
    I have found these directions simpler for clearing the cache partition. Just don't pick the wrong option on step 7! Be patient, it can take a while.

    https://forums.motorola.com/posts/319af9737a
    bcrit likes this.
    12-12-2014 06:42 PM
  18. opus1269's Avatar
    Oh right, thanks for pointing that out. (EDIT: I put in an edit above) On the Droid Turbo, go to "Advanced Calling" under settings to turn it off - you will still have the simultaneous voice/data functionality. That is only dependent on you being within VZW 4g range.
    Do not believe that is correct. It will also take away simultaneous voice/data.
    HappyFunBall24 likes this.
    12-12-2014 06:49 PM
  19. ejtsang's Avatar
    Did turning Advanced Calling off help with the call sound quality? An earlier post in this thread said that turning VoLTE did not improve it for him/her
    12-12-2014 06:50 PM
  20. HappyFunBall24's Avatar
    I'm jumping in here, because I'm having some issues with the sound quality of my phone, so I'm taking your advice (thanks!). I tried turning the Advanced calling off and it took away my simultaneous voice/data functionality. I'm tempted to keep it off if it means the call quality is better.
    Sorry to hear about the static. Outside of weak-signal or tower issues, seems like it should be gone if you're not on Advanced Calling. I don't know that it's necessary normally, but in this case I'd try rebooting after turning off Advanced Calling and also wiping the cache partition (see previous posts)

    Simultaneous voice/data is supposed to still work. I just tested it myself and confirmed, just in case - been less confident in some of my words lately (EDIT: And rightly so, this is WRONG. I forgot that wifi was still with my data, duh. Yup, retiring early tonight). Not sure what happened there, but maybe the wipe will help.

    With new updates like this that reportedly addresses various issues across the board, we don't know the extent of software conflicts, compatibilities, etc, yet. Bugs are going to be discovered. Hopefully nothing big, and if the above doesn't help, there are many on here way more capable than me. Good luck!
    12-12-2014 06:52 PM
  21. ejtsang's Avatar
    I think the orange color is supposed to indicate that you aren't connected to google servers. It changes to white once it establishes a connection.

    On a somewhat related note, I think it used to say "Verizon Wireless" on the 4G LTE icon in the notification shade quick settings. Don't see that after the update. (EDIT: Nevermind, is was gone for a bit, but then automatically showed up again)
    12-12-2014 06:53 PM
  22. ckelly33's Avatar
    Been browsing the boards since before I got my Turbo (and finally just signed up to say...I've noticed this, too). I'm not really happy with the sound quality after the update. It's got static no matter what I do with my settings (turning Volte off, turning audio effects off, ect). The phone is fantastic otherwise. But if you kill the sound quality you kill the purpose of the phone...to be a phone. I'm wondering if I should take it to a Verizon store to see if there is something they can do to fix it. It doesn't have this issue when I have it on speakerphone or when I'm listening to my music. Only when I'm on a call and have the phone to my ear. Like you mentioned...there is no static sound when the airwaves are silent...just when someone it talking. Anyone have a fix they know of for this?
    If you figure it out, please post it here. Interesting What you said about speakerphone and also about turning off VoLTE. I was planning in turning off VoLTR tonight because I rearely need voice+data but I always need a decent phone.
    12-12-2014 06:55 PM
  23. Eclipse2K's Avatar
    Sorry to hear about the static. Outside of weak-signal or tower issues, seems like it should be gone if you're not on Advanced Calling. I don't know that it's necessary normally, but in this case I'd try rebooting after turning off Advanced Calling and also wiping the cache partition (see previous posts)

    Simultaneous voice/data is supposed to still work. I just tested it myself and confirmed, just in case - been less confident in some of my words lately, so why not double-check, ha. Not sure what happened there, but maybe the wipe will help.

    With new updates like this that reportedly addresses various issues across the board, we don't know the extent of software conflicts, compatibilities, etc, yet. Bugs are going to be discovered. Hopefully nothing big, and if the above doesn't help, there are many on here way more capable than me. Good luck!
    Advanced Calling must be activated for talk+data. I just tested it myself.

    Sent from my Motorola Droid Turbo
    HappyFunBall24 likes this.
    12-12-2014 06:56 PM
  24. HappyFunBall24's Avatar
    Do not believe that is correct. It will also take away simultaneous voice/data.
    Advanced Calling must be activated for talk+data. I just tested it myself.
    (EDIT) You're both absolutely right, I somehow confounded this issue with that of needing a compatible phone on the other end for Advanced Calling and needing only to be within 4g coverage for simultaneous voice/data. But yes, obviously you need the feature to be on, ha. Also the clincher was testing with data on but forgetting to shut off wifi, horrible.

    I've added edits to the appropriate posts for accuracy. Sorry folks, definitely can do better.

    Throughout all this I did confirm a couple of things that I was curious about: toggling Advanced Calling in settings doesn't require a reboot, it happens immediately. And obviously, you cannot toggle it during a call, it's greyed out.
    SouthernblondeLKS likes this.
    12-12-2014 07:08 PM
  25. opus1269's Avatar
    You're absolutely right, I don't know what I'm thinking today. I had fooled myself, testing it with data AND wifi on, forgot to shut off wifi. Gotta edit a couple of other posts real quick, ha...
    Ha, ha. I did that first too... then started thinking this is too good to be true... and it was.
    12-12-2014 07:15 PM
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