06-03-2015 09:53 PM
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  1. scottysize's Avatar
    VZW Tech Support doesn't know a hill of beans. Please parden what I posted yesterday.
    12-18-2014 11:07 AM
  2. doogald's Avatar
    Oh man, Verizon tech support is unbelievable (in a bad way) sometimes...

    The Turbo can DEFINITELY do VoLTE calling, as of last week. The technician is sending you an old list.

    With HD voice turned on in your account and VoLTE turned on on the phone, you CAN talk and have data access at the same time, no matter who or which device is called or called you, if you place or receive the call when you are in an area with LTE coverage. That was always the case with any Verizon LTE phone. The 2014 Moto X, the Turbo, the iPhones 6 on Verizon, and the Nexus 6 are "special" - they have only a single mobile antenna, so while calling on CDMA (the traditional calling radio for Verizon) they cannot also communicate with the LTE radio for data, and CDMA does not have enough bandwidth to support data and voice at the same time. That's why older LTE phones can do voice and data at the same time on Verizon - two mobile antennas, so they can use CDMA for calls and LTE for data.

    With VoLTE, however, the Turbo (and the other phones I listed) can now call and access data at the same time, but only when the call is placed through LTE. If you are in a CDMA only area (those are becoming few and far between though, unfortunately, where I live is such a place), you cannot do call and data while you are on the call - the call will stay on CDMA even if you travel to an LTE covered area. Note that this has always been the case with LTE phones - if you are in a 3G/CDMA area, you could never do voice and data anyway.

    I hope that this hasn't confused you, but, to summarize:

    - if you have added the HD Voice feature to your account (and you have)
    - you have received the latest OTA update to support Advanced Calling (and you have)
    - you have turned on VoLTE support on the phone (and you have)

    every and any calls that you make or receive in an area with LTE coverage will allow voice and data, whether you are using the new Advanced Calling features (HD Voice, 6 way conference, video calling) or not.

    If this is not happening for you - I agree, go to a Verizon store and ask for tech support to determine why it's not working.
    HappyFunBall24 and ejtsang like this.
    12-18-2014 12:50 PM
  3. HappyFunBall24's Avatar
    ^^ Bingo. A great summary and on point as always, doogald.

    I know you know this but I am following your lead - for anyone else as an addendum, if you want to use the Advanced Calling phone features (HD & video calling, 6-way conferencing), your phone's requirements are the same as above but there are requirements of that other phone in this case. It must:

    - be compatible (currently only the Droid Turbo, G2, G3, Galaxy S5, Droid Maxx/Mini, iPhone 6/6+)
    - have the Advanced Calling update installed and turned 'on' for that phone and enabled on that line of the account
    - be within VZW 4g LTE range.

    (EDIT) Simultaneous voice/data works as stated in post #28 above regardless of whether you use these Advanced Calling phone features.

    And to confirm, yes folks, unfortunately VZW customer care and tech support do get things wrong sometimes. I've experienced this several times myself this past week alone, it happens. Generally, I trust their online FAQs and articles more.
    12-18-2014 02:22 PM
  4. scottysize's Avatar
    I'm going to go back and clean up my previous posts. Sorry all. VZW tech support is an *****. After the update is applied, you should be able to talk and surf at the same time on LTE. I cannot and I believe, though I can't say for sure, I believe it is because I'm on a very old plan with unlimited data. We're talking 7 years ago I signed up for this plan, so I think that is why it's not working for me.

    It works fine with the G3, so I'm going back to that. Hope everyone's Turbo works good and sorry for the confusion.
    12-19-2014 07:46 AM
  5. PressureDrop's Avatar
    so I was experiencing the same issue of 1x when on a phone call, 4g when not on a call.

    Just now I went in to the "Products & Apps" section of My Verizon (from my desktop) and removed "HD Voice" from my account.
    I then rebooted my phone, went into Settings -> Advanced Calling, and it asked me to activate it.

    Once I did this I made a test call and while on it noticed 4g rather than the 1x of previous times. I was able to browse the web, Facebook, and anything else "online" while on the test call.
    01-25-2015 02:55 PM
  6. PressureDrop's Avatar
    so I was experiencing the same issue of 1x when on a phone call, 4g when not on a call.

    Just now I went in to the "Products & Apps" section of My Verizon (from my desktop) and removed "HD Voice" from my account.
    I then rebooted my phone, went into Settings -> Advanced Calling, and it asked me to activate it.

    Once I did this I made a test call and while on it noticed 4g rather than the 1x of previous times. I was able to browse the web, Facebook, and anything else "online" while on the test call.
    I am guessing this will help others - without doing any cache wipes, factory resets, or calling tech support 8-)
    01-25-2015 03:03 PM
  7. Heather Waterman's Avatar
    [Moo Cow]I got the phone in Tampa on Friday, but left for vacation for Central Ohio on Saturday, and every time I go on a call, my signal goes from 4GLTE to 1X. Not sure if it's towers or what, but I'm now keeping an eye on this thread as I do the initial "tweak the phone" process.

    I have had my phone for over two months now and have been experiencing this same issue, in fact I almost always have 3G or the 1x and never 4G LTE. And there is a little house sometimes over the bars?? I have never had this problem with any other smart phone from Verizon. Also I have never enabled HD calling, Help?
    06-03-2015 09:48 PM
  8. doogald's Avatar
    And there is a little house sometimes over the bars???
    This means that you are connected to a Verizon Network Extender rather than a Verizon tower. The network Extender uses somebody's hone Internet connection to carry calls to Verizon and is meant to be used by people in bad service areas. If you don't have one yourself, do you have a neighbor with one maybe? (It'd be a close neighbor, the range is about 30' max.)
    06-03-2015 09:53 PM
33 12

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