06-03-2015 09:53 PM
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  1. kinirkie's Avatar
    Any word on if there will be functionality for data while on a call? I routinely check routes via GPS while on calls, and right now I can't. Is that included in the VoLTE update?
    12-13-2014 05:00 PM
  2. HappyFunBall24's Avatar
    Yes, with this update simultaneous voice & data is enabled. Have you not received it yet?

    But. there are a couple of caveats (which I myself was not entirely clear on at first but hopefully am now!):

    1. "Advanced Calling" (in settings) must be 'on'
    2. Must be within VZW's 4g LTE network range
    12-13-2014 05:21 PM
  3. kinirkie's Avatar
    I have a business account. I need to wait till Monday to activate it. I'll update when I can try it out.
    12-13-2014 06:18 PM
  4. dungoyle's Avatar
    Also, after updating to Advanced Calling, you're supposed to wait 5 minutes, then restart (it will tell you this, mine did). When mine restarted, it took at least an additional 5 minutes before I had phone service. I was getting a bit worried, but eventually, all the pieces fell into place and the phone worked as it should.
    12-13-2014 06:29 PM
  5. HappyFunBall24's Avatar
    Also, after updating to Advanced Calling, you're supposed to wait 5 minutes, then restart (it will tell you this, mine did). When mine restarted, it took at least an additional 5 minutes before I had phone service. I was getting a bit worried, but eventually, all the pieces fell into place and the phone worked as it should.
    Please let me know if true, but I read that this is the case if you've installed the update first, and then enabled the HD Voice on your account after that.

    If you've done it the other way, having enabled HD Voice already and then updating, I believe that you're good right off the bat? The phone reboots as part of the update process, and after that I don't think I needed to wait for service. Also somehow I don't remember reading about the 5 minutes - BUT I could be way off because my memory (and attention span at times) stinks.
    12-13-2014 06:50 PM
  6. tvouge's Avatar
    I have a business account. I need to wait till Monday to activate it. I'll update when I can try it out.
    If you have access to manage your account online, there will be an option under features "disable HD voice."

    Disable that save changes. VoLTE be added to your features.

    Posted via the Android Central App
    12-13-2014 07:12 PM
  7. dungoyle's Avatar
    Please let me know if true, but I read that this is the case if you've installed the update first, and then enabled the HD Voice on your account after that.

    If you've done it the other way, having enabled HD Voice already and then updating, I believe that you're good right off the bat? The phone reboots as part of the update process, and after that I don't think I needed to wait for service. Also somehow I don't remember reading about the 5 minutes - BUT I could be way off because my memory (and attention span at times) stinks.
    You certainly may be right, because I didn't have that feature enabled before the update (I didn't see a reason to), so in my particular case, when I went into settings, Advanced Calling, I had to turn it "on" which then went through the process I mentioned earlier.
    12-14-2014 09:49 AM
  8. HappyFunBall24's Avatar
    You certainly may be right, because I didn't have that feature enabled before the update (I didn't see a reason to), so in my particular case, when I went into settings, Advanced Calling, I had to turn it "on" which then went through the process I mentioned earlier.
    Sounds good. Yeah, I just got excited when I saw the feature available a couple of weeks ago so I just enabled it right then, even knowing that the update wasn't coming for a little bit, ha.
    12-14-2014 01:07 PM
  9. Moo Cow's Avatar
    I got the phone in Tampa on Friday, but left for vacation for Central Ohio on Saturday, and every time I go on a call, my signal goes from 4GLTE to 1X. Not sure if it's towers or what, but I'm now keeping an eye on this thread as I do the initial "tweak the phone" process.

    Maybe it's my 1:41 a.m. brain mush, and for that I humbly apologize, but an update was released or am I misreading? What version should I be on right now?
    12-15-2014 01:42 AM
  10. HappyFunBall24's Avatar
    Maybe it's my 1:41 a.m. brain mush, and for that I humbly apologize, but an update was released or am I misreading? What version should I be on right now?
    I can't confirm that 1st part, but I do know that update 21.44.8 started rolling out last Wed, 12/10, enabling VoLTE-associated capabilities and also including various other bug fixes and improvements. Here's the main info page about the update:

    Advanced Calling 1.0 - Verizon Wireless - Verizon Wireless

    If you haven't already updated, here's a Cliffs Notes version of the update procedure: Go to "System updates" in settings and download/install update, enable "HD Voice" feature on your line in your VZW account, wait a few minutes, reboot, then turn on "Advanced Calling" in settings.

    There's no official list detailing all of the update's specifics, so a dedicated thread was started for listing features/improvements/fixes that were discovered. Apparently, that's been merged with another thread or two. The specific page in this now-megathread where that list started is post #287 here (though the whole thread is worth reading):

    http://forums.androidcentral.com/mot...e-data-12.html

    Let us know if you're still having reception issues after the update. Enjoy the new phone & updated features!
    Moo Cow likes this.
    12-15-2014 02:08 AM
  11. Moo Cow's Avatar
    I can't confirm that 1st part, but I do know that update 21.44.8 started rolling out last Wed, 12/10, enabling VoLTE-associated capabilities and also including various other bug fixes and improvements. Here's the main info page about the update:

    Advanced Calling 1.0 - Verizon Wireless - Verizon Wireless

    If you haven't already updated, here's a Cliffs Notes version of the update procedure: Go to "System updates" in settings and download/install update, enable "HD Voice" feature on your line in your VZW account, wait a few minutes, reboot, then turn on "Advanced Calling" in settings.

    There's no official list detailing all of the update's specifics, so a dedicated thread was started for listing features/improvements/fixes that were discovered. Apparently, that's been merged with another thread or two. The specific page in this now-megathread where that list started is post #287 here (though the whole thread is worth reading):

    http://forums.androidcentral.com/mot...e-data-12.html

    Let us know if you're still having reception issues after the update. Enjoy the new phone & updated features!
    I blindly d/l something last night. Fell asleep as it installed LOL! I was wiped. But I am reading your post and will tool around and go from there. Thanks!

    PS: I got adv. calling already for our 3 Maxxes on the plan before my upgrade. I'll ensure it stuck for the Turbo but I should be fine.
    12-15-2014 10:52 AM
  12. doogald's Avatar
    I got the phone in Tampa on Friday, but left for vacation for Central Ohio on Saturday, and every time I go on a call, my signal goes from 4GLTE to 1X. Not sure if it's towers or what, but I'm now keeping an eye on this thread as I do the initial "tweak the phone" process.
    For the Turbo, until you add VoLTE that's completely normal. When you're on a call, the phone cannot use the LTE radio, as it can only use one radio band at a time (CDMA for calling until you enable VoLTE.)
    Moo Cow likes this.
    12-15-2014 11:22 AM
  13. jasoraso's Avatar
    I got the phone in Tampa on Friday, but left for vacation for Central Ohio on Saturday, and every time I go on a call, my signal goes from 4GLTE to 1X. Not sure if it's towers or what, but I'm now keeping an eye on this thread as I do the initial "tweak the phone" process.

    Maybe it's my 1:41 a.m. brain mush, and for that I humbly apologize, but an update was released or am I misreading? What version should I be on right now?
    Moo Cow, you are doing something wrong when you leave Florida to go vacation in Central Ohio. Do they ski in Ohio? Something doesn't add up ...
    Moo Cow likes this.
    12-15-2014 01:39 PM
  14. Moo Cow's Avatar
    Moo Cow, you are doing something wrong when you leave Florida to go vacation in Central Ohio. Do they ski in Ohio? Something doesn't add up ...
    LOL! But seriously... Without divulging personal info, this is where I was born and raised and there were reasons I had to come back. 4.5 years was too long and it has been a great vacation.

    And the phone update did fix issues. I dunno why I never thought to update it but I think the excitement of coming home took over rational sense of tweaking the phone correctly.
    jasoraso likes this.
    12-15-2014 07:19 PM
  15. scottysize's Avatar
    I have the feature on my account and I've done several restarts. It still doesn't work on my Turbo.
    12-16-2014 08:15 AM
  16. HappyFunBall24's Avatar
    I have the feature on my account and I've done several restarts. It still doesn't work on my Turbo.
    If you've followed posts #2 & #10 above and simultaneous voice/data still isn't working, then I can think of trying the following - keep going in order if the previous one doesn't take care of it:

    1. Clear your cache partition: Wipe Cache Partition DROID TURBO by Motorola | Verizon Wireless
    2. See if it works in safe mode and then test individual apps for conflicts: Restart the Device in Safe Mode DROID TURBO by Motorola | Verizon Wireless
    3. Call VZW tech support, then maybe Motorola tech support or (EDIT) have it looked at in a VZW store
    4. Factory data reset

    Note that #1 & #2 can also good for lagging/freezing (referring to your post in another thread). Anyway, others better than me I'm sure will have more suggestions before having to go nuclear with #4.
    12-16-2014 01:11 PM
  17. scottysize's Avatar
    If you've followed posts #2 & #10 above and simultaneous voice/data still isn't working, then I can think of trying the following - keep going in order if the previous one doesn't take care of it:

    1. Clear your cache partition: Wipe Cache Partition DROID TURBO by Motorola | Verizon Wireless
    2. See if it works in safe mode and then test individual apps for conflicts: Restart the Device in Safe Mode DROID TURBO by Motorola | Verizon Wireless
    3. Call VZW tech support, then maybe Motorola tech support
    4. Factory data reset

    Note that #1 & #2 can also good for lagging/freezing (referring to your post in another thread). Anyway, others better than me I'm sure will have more suggestions before having to go nuclear with #4.
    So you're saying that it should be working huh? Yes, I've followed #2 and 10 several times to no avail. I also performed an FDR and it didn't work either. Next step is to call VZW, but it's just such a pain that I really don't care to at this moment. Maybe later. I might take it in and throw it at them
    12-16-2014 03:46 PM
  18. HappyFunBall24's Avatar
    ^^ Heh, yeah it s'posed ta werk, sorry to hear. Unfortunately, I haven't seen anyone else on here so far that, after following posts #2, #10, #16, has still reported what you have. There, we cannot help you (EDIT: how could I forget my Princess Bride line here?!).

    I would've thought that an FDR is a bigger pain than VZW, but then again I see your point. Actually, if you have a VZW store near you, you could try that also, maybe more comprehensive and quicker service (I'm adding an edit to my previous post)... or not.
    12-16-2014 03:57 PM
  19. doogald's Avatar
    I have the feature on my account and I've done several restarts. It still doesn't work on my Turbo.
    Did you get the OTA update yet?

    Settings / about phone. What are the numbers at the start of "System version"? If it is not 21.44.8 (I think...), you need to get the software update for the phone. I think it should be available from Settings / System updates by now.
    12-16-2014 04:55 PM
  20. scottysize's Avatar
    Did you get the OTA update yet?

    Settings / about phone. What are the numbers at the start of "System version"? If it is not 21.44.8 (I think...), you need to get the software update for the phone. I think it should be available from Settings / System updates by now.
    Yes. I got it Friday.



    Wait a minute. This is new...



    But alas, it still does not work. I didn't have the option to turn it on or off before today, so maybe it'll work in a few days. Who knows with VZW. I'll try another restart.
    12-17-2014 08:01 AM
  21. scottysize's Avatar
    What happens when I make a phone call, is my 4GLTE turns to 1X. This happens every time. Even after my last reboot a few minutes ago.
    12-17-2014 08:09 AM
  22. doogald's Avatar
    But alas, it still does not work. I didn't have the option to turn it on or off before today, so maybe it'll work in a few days. Who knows with VZW. I'll try another restart.
    What do you mean "it does not work"? It looks like you have it on properly; you won't see that option unless you sign up for HD voice.

    You'll only get the HD voice option if you call another HD voice user on Verizon, and you'll only get voice and data if the call is placed or received in an LTE area.
    12-17-2014 08:40 AM
  23. graygr's Avatar
    Spent nearly an hr on the phone today with Verizon and softcard trying to fix my account. Had to talk while accessing my account online. No problem with any of it!

    Posted via the Android Central App
    12-17-2014 09:42 PM
  24. scottysize's Avatar
    I've left the posts above, because that is how my Turbo worked. I've changed the posts after the ones above.
    12-18-2014 08:39 AM
  25. HappyFunBall24's Avatar
    What? You mean this only works with another Verizon phone? So with the Turbo, I cannot talk and surf at the same time, unless I'm talking to another VZW phone?
    No, what I and others have been saying is that for simultaneous voice/data, all you need to do is to follow the requirements in post #2. This is after the steps in post #10, which you said that you've already done. That's it.

    I just hung up with Verizon. You are correct. This feature only works with other Advance Calling Devices. Really? That's crap. Now I've got to rethink the Turbo. I wish I had known this before hand. Dumb move Verizon.
    Not sure what you mean by "This feature" here, but you only need to be on the line with a compatible device if you're trying to use the HD/video calling features or 6-way conferencing. This is all detailed in the 1st link in post #10. I'm only referring to my previous posts rather than rehashing them again because I doubt that people want to see me keep posting the same things in the same thread.

    I'm sorry that you're so frustrated. However, we can't help you any further if you're repeating and/or asking about things that we've already answered a few times. You did say that you already went through all of my previous posts in this thread - they (and included links) tell you everything you need to know about VZW's VoLTE features, requirements, and instructions.

    Like I said earlier, if you've followed everything in those previous posts to a 'T' yet still have issues, then talk to VZW or go into a VZW store for your phone's specific issues. Or, give us some specifics on what you perceive to be going on with your phone and let's see if there's anything else we can do with the new info.
    12-18-2014 10:17 AM
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