1. gregba's Avatar
    has anyone had their screen replaced yet? how long do you have to give your phone up for while they fix it?

    thanks in advance!
    01-06-2015 08:06 PM
  2. firebird274's Avatar
    I went into Verizon and they sent me a new phone in the mail, all I have to do is ship them the broken one back. It only took about 2 days to receive the new phone.
    01-06-2015 08:08 PM
  3. jimcapraro's Avatar
    Same exact experience for me
    01-06-2015 08:10 PM
  4. dungoyle's Avatar
    Several forum members have reported an easy exchange experience.
    01-06-2015 08:15 PM
  5. gregba's Avatar
    Nice, I would assume it's a refurbished phone?

    Posted via the Android Central App
    01-06-2015 08:26 PM
  6. ibcop's Avatar
    Nice, I would assume it's a refurbished phone?

    Posted via the Android Central App
    Pretty much but who knows given how new the Turbo is. If you have a claim I certainly wouldn't have my hopes set on getting a new device.
    01-06-2015 08:56 PM
  7. hal1's Avatar
    Nice, I would assume it's a refurbished phone?

    Posted via the Android Central App
    I have found refurbished electronics are usually work as good or even better than new. Considering that they've at least been tested and reviewed before sent back out.

    Posted via the Android Central App
    01-06-2015 10:04 PM
  8. hal1's Avatar
    Does anyone know if the screen replacement offer is valid if I bought my phone at retail price off contract (I am a VZ customer) or is it only for on contract purchases?

    Posted via the Android Central App
    01-07-2015 01:25 AM
  9. Eclipse2K's Avatar
    Does anyone know if the screen replacement offer is valid if I bought my phone at retail price off contract (I am a VZ customer) or is it only for on contract purchases?

    Posted via the Android Central App
    You're eligible if you buy it on contract or retail.
    01-07-2015 04:49 AM
  10. dungoyle's Avatar
    I have found refurbished electronics are usually work as good or even better than new. Considering that they've at least been tested and reviewed before sent back out.

    Posted via the Android Central App
    +1. Have bought many, many refurbished products over the years, and saved many dollars as a result. I'm seriously considering an 85" TV purchase this year. I won't go the refurbished route for that purchase, but there are darn few cases, I turn my nose up at the prospect.
    01-07-2015 05:31 AM

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