1. Rogus's Avatar
    Is there a way to factory reset the DT without being able to use the screen which is broken and unusable? I hoping for some combination of button pushes as I want to wipe my info/data before sending it back now that I have my replacement phone.
    01-10-2015 10:16 AM
  2. PeterTheGeek's Avatar
    Press both lock and volume down when starting the phone to enter fastboot. And use volume rocker to view options and use power button to select.
    Hope this can solve your problem.

    Posted via the Android Central App
    01-10-2015 10:23 AM
  3. ibcop's Avatar
    Press both lock and volume down when starting the phone to enter fastboot. And use volume rocker to view options and use power button to select.
    Hope this can solve your problem.

    Posted via the Android Central App
    Ha. He can't see the screen.

    Posted via the Android Central App
    01-10-2015 10:53 AM
  4. ibcop's Avatar
    Is there a way to factory reset the DT without being able to use the screen which is broken and unusable? I hoping for some combination of button pushes as I want to wipe my info/data before sending it back now that I have my replacement phone.
    This is a good question as I know others have had to return their device after a replacement. I'm not certain the fast boot starts in the same place each time you enter it.

    Posted via the Android Central App
    01-10-2015 10:54 AM
  5. Rogus's Avatar
    Ha. He can't see the screen.
    Phone is currently powered on and I can see some colors in a small area of the screen, but I can't see anything to figure out where to scroll or even if I'm on the right screen. Not even sure how to power down when you can't see what's on or use the screen.
    01-10-2015 03:54 PM
  6. PeterTheGeek's Avatar
    Phone is currently powered on and I can see some colors in a small area of the screen, but I can't see anything to figure out where to scroll or even if I'm on the right screen. Not even sure how to power down when you can't see what's on or use the screen.
    See if there's software on computer that can do so. Or USB tether and cast screen?

    Posted via the Android Central App
    01-11-2015 07:32 AM
  7. 1Coopgt's Avatar
    Phone is currently powered on and I can see some colors in a small area of the screen, but I can't see anything to figure out where to scroll or even if I'm on the right screen. Not even sure how to power down when you can't see what's on or use the screen.
    Did you set up an account over at Motorola Support ? I think you can do a remote wipe if you go to lost device . Not sure though .
    01-11-2015 08:58 AM
  8. cyberr8der's Avatar
    Did you set up an account over at Motorola Support ? I think you can do a remote wipe if you go to lost device . Not sure though .
    Yep. That'll work fine as long as you set it up earlier.
    01-11-2015 09:49 AM
  9. Rogus's Avatar
    Did you set up an account over at Motorola Support ? I think you can do a remote wipe if you go to lost device . Not sure though .
    Right you can do a remote wipe if it was set up previously, but I already have the new phone activated and the old phone doesn't have cell service. You can't remote wipe unless the phone has service. I appreciate all suggestions in case I hadn't already thought of it.
    01-11-2015 10:13 AM
  10. doogald's Avatar
    Right you can do a remote wipe if it was set up previously, but I already have the new phone activated and the old phone doesn't have cell service. You can't remote wipe unless the phone has service. I appreciate all suggestions in case I hadn't already thought of it.
    You should be able to if it is connected via wifi.
    01-15-2015 01:17 PM

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