01-07-2018 06:31 AM
31 12
  1. lucastrecenti's Avatar
    Hello all,
    I am having the same issue in here. I had my screen broken and I intalled a new one by myself. I am quide sure that the screen has nothing to do with the IR sensors as they are not directly attached one to another.
    Now the IR sensors (approach function) is not working, exactly as pykim said.
    I tried all sort of things to get it back working but I am afraid that my hardware is broken somehow.
    I tried in the following order
    - Soft resetting;
    - Factory reset
    - Checking/unchecking Ambient Display;
    - Installing Android 6.0.1 Marshmallow.
    None of these worked.
    I can see that the IR sensors are active and reacts when I move any object in front of the screen.

    Is there any app that I am able to check or test if the hardware is working as expected? Can rooting it help to solve the issue?

    Thanks in advance.
    06-22-2016 08:12 AM
  2. jjstacy's Avatar
    I was having this exact same problem. One possible problem might be that you have your 'ambient display' on. You can easily see if this is the problem, by going to:
    the place with all you apps > moto > the settings wedge or wheel in the top right hand corner > display.
    If you have ambient display on, a message will pop on the screen that says:
    "Moto display disabled. Ambient display (in Android settings) will need to be turned off in order to use moto display."

    If you have ambient display on, you can go to:
    settings > display > ambient display and turn the little switch thing for ambient display from on to off.
    10-29-2016 09:34 AM
  3. miclent's Avatar
    On my Moto Z, 7.1.1 I did the following:

    settings -> apps -> moto -> disable.

    And then

    settings -> apps -> moto -> enable.

    Done. Everything started working again.
    PowrDroid and turbochgd like this.
    07-22-2017 10:27 AM
  4. teeg39's Avatar
    Moto X4 user here. The only difference between the original post and my situation is mine did not work brand new out of the box. Feel like I'm getting the runaround from customer service.

    I don't have an ambient display, but I do have a choice of Night display on/off. I tried turning it off, no dice.
    12-22-2017 05:08 AM
  5. smart94's Avatar
    you should enable moto display in moto app.. after that it will work fine
    01-07-2018 06:29 AM
  6. smart94's Avatar
    lett me clear
    moto app not the settings
    moto app contains
    moto display
    moto actions etc etc
    go into moto display
    and upper right corner enable that
    just fixed my problem on turbo
    01-07-2018 06:31 AM
31 12

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