01-13-2017 02:38 AM
48 12
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  1. p08757's Avatar
    Guys -- I dropped my turbo this morning and now I have a crack in the screen. I seem to remember something about 1 free screen replacement as a deal when they first came out. Is this true and how to I partake in this?

    Thanks!
    03-16-2015 07:55 AM
  2. teeitupmo#WN's Avatar
    Just go to a Verizon corporate store and they might be able to handle it for you. Otherwise, contact Motorola.


    Sent from my iPhone using Tapatalk
    03-16-2015 08:00 AM
  3. Eclipse2K's Avatar
    You could also call Verizon. As far as I've heard Verizon will do a standard warranty exchange procedure.
    03-18-2015 04:24 AM
  4. 88horizon5speed's Avatar
    and if it happends a second time they the screens sell for $185 on ebay lol...
    03-19-2015 10:18 AM
  5. p08757's Avatar
    I ended up calling Motorola and they fixed it for $125.00 + Tax. We they didn't exactly fix it, they took my broken phone and $125.00 and in-turn sent me a "like new" refurbished turbo. I have to set it up this weekend and see how it goes. Every screen replacement place around here wanted around $275.00 to fix it.

    I will see how this goes.....
    03-20-2015 02:23 PM
  6. lithoman23's Avatar
    I ended up calling Motorola and they fixed it for $125.00 + Tax. We they didn't exactly fix it, they took my broken phone and $125.00 and in-turn sent me a "like new" refurbished turbo. I have to set it up this weekend and see how it goes. Every screen replacement place around here wanted around $275.00 to fix it.

    I will see how this goes.....
    Sooooo... I guess the 1 time free replacement is $125.00 go figure!!
    03-20-2015 02:49 PM
  7. Toes Up's Avatar
    Am I missing something? I thought you are entitled to 1 free screen replacement? I can certainly understand if the OP was willing to pay $125 for a "like new" refurbished phone, but my current phone is in great shape and I don't think that I would pay for the exchange.
    03-20-2015 03:07 PM
  8. Eclipse2K's Avatar
    Sooooo... I guess the 1 time free replacement is $125.00 go figure!!
    Am I missing something? I thought you are entitled to 1 free screen replacement? I can certainly understand if the OP was willing to pay $125 for a "like new" refurbished phone, but my current phone is in great shape and I don't think that I would pay for the exchange.
    Had he of called Verizon Wireless they would have replaced the phone for free. Its a one time exchange and its effective for 2 years from the date of purchase.
    03-20-2015 03:08 PM
  9. 88horizon5speed's Avatar
    yea im pretty ure it is free through verizon. But they also give you a refurb..honestly I would buy the screen off ebay and install myself for the 185 because mine is in perfect shape and no issues.
    Einsteindks likes this.
    03-20-2015 03:52 PM
  10. Eclipse2K's Avatar
    yea im pretty ure it is free through verizon. But they also give you a refurb..honestly I would buy the screen off ebay and install myself for the 185 because mine is in perfect shape and no issues.
    My refurbished is better than any new Turbo I had. I got unlucky and all my new ones had a bump which created speaker static. Definitely worth saving the $150. My insurance deductible is $99 so even that's cheaper and it would be brand new.

    *rates have changed for those who got insurance after November 20th. Its a $150 deductible.
    03-20-2015 04:04 PM
  11. Drex07's Avatar
    Glad I saw this because I just cracked my screen an hour ago.

    Posted via the Android Central App
    VZWsucks and Eclipse2K like this.
    03-20-2015 04:32 PM
  12. 88horizon5speed's Avatar
    Thats great your refurb is better, but for me, I have no issues with mine. Theres no way verizon is taking it on for a refurb, Ill replace it myself to keep my perfect phone.
    03-20-2015 06:10 PM
  13. STEVESKI07's Avatar
    I'm super confused. I'm deciding between phones and one of the things drawing me to the Turbo was the 1 free screen replacements. Is this not true?
    03-22-2015 07:01 AM
  14. dungoyle's Avatar
    I'm super confused. I'm deciding between phones and one of the things drawing me to the Turbo was the 1 free screen replacements. Is this not true?
    If you go to Verizon Wireless site, and select the Droid Turbo and scroll through the features, you'll find the Screen Assurance bullet point.: Motorola DROID TURBO | Verizon Wireless Which I've screen captured for you below.

    Broken Screen -- Free Replacement??-screen-assurance.jpg
    03-22-2015 07:45 AM
  15. ryaaaaaaaaan's Avatar
    We need screen insurances like this in the UK! We don't even get the HTC uh oh, like in U.S
    03-22-2015 07:59 AM
  16. this_is_nascar's Avatar
    It continues to amaze me that in 2015, we still see so many broken device screens. I can see getting scratches, if carry with keys, etc, but to break from a simple fall. It just doesn't make sense.
    Mary3113 likes this.
    03-22-2015 08:10 AM
  17. 88horizon5speed's Avatar
    honestly I think if people used otterboxes instead of the silly little stylish cases that dont protect, there would be less breaking. Many broken screens are the result of cheap plastic snap on or gel cases that offer minimal protection. I know otterboxes arent 100% protection but I had one for my droid x and my gnex and I would throw my phone no joke 30 feet in the air and it would smash down onto pavement and be fine. It was a tank.
    03-22-2015 08:38 AM
  18. I800C0LLECT's Avatar
    I know a guy that dropped his 4 feet to prove the otter box was incredible. He had an iPhone with cracked screen afterwards.

    It's all circumstantial IMO. You'll have greater luck with beefier cases but Murphy's law is always in effect.

    Posted via the Android Central App
    03-22-2015 09:25 AM
  19. dungoyle's Avatar
    honestly I think if people used otterboxes instead of the silly little stylish cases that dont protect, there would be less breaking. Many broken screens are the result of cheap plastic snap on or gel cases that offer minimal protection. I know otterboxes arent 100% protection but I had one for my droid x and my gnex and I would throw my phone no joke 30 feet in the air and it would smash down onto pavement and be fine. It was a tank.
    Honestly, I don't think I should have to but an ugly arsed otterbox case on my phone to protect it to begin with. I've never used a case for protection, and never broken a phone as a result of not doing so. Having said that, if I worked in construction, or similar profession where phone damage was high risk, I'd change my tune, but as an average user, I have found through personal experience that careful use of my phone is adequate protection. I will say that with the advent of Tempered Glass, I feel more secure, while not detracting from the appearance and original form factor of my phone. That's just me; I know a lot of you guys are big on cases, and I'm not knocking your preferences.
    Emperor likes this.
    03-22-2015 10:26 AM
  20. 88horizon5speed's Avatar
    Yea I here you, trust me, when I take my turbo out of the lifeproof I get to really wanting it to be naked, but at the same time I know it needs that protection. Unfortunalty phones by themselves are extremely limited in protection. Even so much as a waterproof phone such as the samsung S active isn't entirely reliable and well done. I do here you though I am extremely tempted to not use a case.
    03-22-2015 10:38 AM
  21. doogald's Avatar
    It continues to amaze me that in 2015, we still see so many broken device screens. I can see getting scratches, if carry with keys, etc, but to break from a simple fall. It just doesn't make sense.
    More and more, phones are being built with edge to edge glass. Through about two or three years ago, there was always at least a small bezel around the phone to protect the glass from fracture when it was dropped or struck, to absorb some of the shock. Glass cannot absorb very much shock before it will fracture. Also, as displays have grown larger, they have been subject to more flex stress (sitting down with phone in your back pocket; leaning against a stone counter with the phone in your front pocket; as you mention, falling with the phone in your pocket; etc.) And hardening glass to reduce scratches (which is generally good, as scratches introduce small weaknesses for future fracture) creates a more brittle glass.

    I prefer a good bumper style case with a good shock absorbing gel-like material (like the Tech21 case, which is too bad that it isn't a true bumper, but the edges are great protection) over anything like Otterbox or Lifeproof myself, as I think those cases make these large phones even larger and I'm not sure that they absorb shock as well anyway. And I always put a Zagg or Skinomi style skin over the glass so that if it does fracture I can still use the screen until I have a chance to replace it.
    03-22-2015 11:14 AM
  22. 88horizon5speed's Avatar
    ^ In addition, as phones become increasingly thin the glass needs to become thinner as well
    03-22-2015 11:23 AM
  23. this_is_nascar's Avatar
    Agree with most comments. In 2015, I don't feel we should have to put a case or protector on a $600+ device for it to survive a 3' fall. It just doesn't make sense. As consumers, we are the problem, as we continue to purchase these products, as they are. Shame on us.

    Anyone see the commercial about with the Amazon Fire (or something similar) surviving the fall off the roof of the SUV? Why are we not demanding this from our phones?

    Sent from my Droid Turbo 64-gig from Tapatalk.
    03-22-2015 12:20 PM
  24. 88horizon5speed's Avatar
    It has been tried with the tough phones, the problem is when you drop it, it still gets dinged up. A case more protects the resale value of the phone, so even if it wouldn't have broken it wont even be scratched.
    03-22-2015 12:29 PM
  25. Eclipse2K's Avatar
    Agree with most comments. In 2015, I don't feel we should have to put a case or protector on a $600+ device for it to survive a 3' fall. It just doesn't make sense. As consumers, we are the problem, as we continue to purchase these products, as they are. Shame on us.

    Anyone see the commercial about with the Amazon Fire (or something similar) surviving the fall off the roof of the SUV? Why are we not demanding this from our phones?

    Sent from my Droid Turbo 64-gig from Tapatalk.
    That's because all consumers want is extremely thin phones which are bound to be fragile. And Glass isn't exactly shatterproof no matter how you look at it.
    03-22-2015 03:33 PM
48 12

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