1. marykatedavin's Avatar
    I don't think it will qualify for the screen replacement since it looks like it is cracked under the glass. It is stuck in the start boot. I've tried connecting it to the computer, but it wasn't recognized. I know I have to replace the phone, my concern at this point is how to recover my pictures of my son. Thanks for any advice.
    04-11-2015 10:18 AM
  2. DoyouFanBoyBro's Avatar
    They may be backed up somewhere. Were you using google +? Or one drive or an app like that ?

    Posted via the Android Central App
    04-11-2015 10:26 AM
  3. marykatedavin's Avatar
    I backed things up before Christmas, but not since then.
    04-11-2015 10:28 AM
  4. jimcapraro's Avatar
    DoyouFanBoyBro has a good point, Mary Kate. Check your Google+ photo albums, all of my photos automatically back up to there as soon as they are taken. You might also want to check your Verizon Cloud account to see if they are there as well.
    04-11-2015 11:00 AM
  5. 88horizon5speed's Avatar
    I wuold still contact verizon and motorola about the free screen replacement. Might as well as you have nothing to loose
    04-12-2015 07:47 AM
  6. marykatedavin's Avatar
    thanks everyone, will try for the screen replacement at the store this week.
    04-14-2015 08:22 AM

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