1. jfrancis214's Avatar
    So I went to Verizon Corp. Store cause I dropped my droid turbo and cracked the screen. No other damage and am using it now to type this. Well the customer rep at Verizon was terrible rude to me and my wife from the moment we walked in. And after about 20 mins of deliberation with the manager came back and told me I was not eligible for a screen replacement cause I bought it second hand. This is the second time I have had to do their job. Well needless to say ppl don't by that crap. The screen warranty well still be there if you buy the phone second hand don't let then fool you and say it void the warranty cause you aren't the original owner. I call tech support and will have my phone Tuesday.

    Posted via the Android Central App----Droid turbo
    Phoenix212 likes this.
    05-17-2015 09:12 AM
  2. jdfrye's Avatar
    I bought mine serving hand also
    So if I break the screen who do I go to first? Verizon corp store or call Motorola?
    05-17-2015 09:57 AM
  3. CharlieL3's Avatar
    I thought it was Motorola who was offering the screen replacement, not Verizon.
    05-17-2015 09:59 AM
  4. russel5150's Avatar
    Wow, i guess im lucky i always go to the same store and they have always been great, im in there alot so most of them know my name.

    I would be surprised if they exchanged it free being a second hand phone. I hope it works for you, let us know. I have already used the one free replacement w mine, so if i sold it tomorrow i cant imagine the new owner expecting a replacement also..

    Im curious to see how it works out for you. Good luck

    Posted via the Android Central App
    05-17-2015 10:05 AM
  5. russel5150's Avatar
    I thought it was Motorola who was offering the screen replacement, not Verizon.
    When i got mine replaced, we took it to the store hoping to get one there, they looked at it and had a replacement mailed to me. They were really nice, but said they didnt keep them at the store. All the mail paperwork was verizon, not motorola

    Posted via the Android Central App
    05-17-2015 10:07 AM
  6. jfrancis214's Avatar
    I called tech support and they took care of it and Motorola and Assurance are the ones offering the replacement. They don't care about it being a second hand phone as long as the phones serial doesn't show up already being replaced in the system. The morons at the store just read a computer screen instead of taking the initiative to call a upper and making sure the computer is just messed up. It took me 30 mins with tech support and had my phone mailed to me and will be here tuesday

    Posted via the Android Central App----Droid turbo
    Phoenix212 likes this.
    05-17-2015 10:14 AM
  7. MA2GA28's Avatar
    VZW probably should have been more receptive, but it isn't their program. They are simply a convenient go-between for customers. The fact that they didn't assist you because your phone is 2nd hand isn't a huge surprise, though they could have handled it better.
    jfrancis214 likes this.
    05-17-2015 11:00 AM
  8. jfrancis214's Avatar
    VZW probably should have been more receptive, but it isn't their program. They are simply a convenient go-between for customers. The fact that they didn't assist you because your phone is 2nd hand isn't a huge surprise, though they could have handled it better.
    Your are dead on

    Posted via the Android Central App----Droid turbo
    05-17-2015 11:25 AM
  9. russel5150's Avatar
    Awesome to hear that. I learned "sumthin" new lol!

    Posted via the Android Central App
    05-17-2015 02:23 PM
  10. Phoenix212's Avatar
    Good info for all of us who bought the Turbo secondhand! Thanks for the thread and your efforts, jfrancis214.
    jfrancis214 likes this.
    05-18-2015 02:29 PM
  11. tony bag o donuts's Avatar
    My turbo is coming Wednesday but when I want going to buy it 2nd hand CS tools me that the screen replacement is through Motorola. Sometimes the left doesn't talk to the right.

    Posted via the Android Central App
    05-18-2015 09:36 PM
  12. russel5150's Avatar
    Keep in mind, since your getting a "like new" replacement, keep the old one a couple of days before u send in yours. When i had to replace this one i called verizon and told them i was keeping it a few days because if there was a problem with the replacement they were getting it back first lol.. They were nice and said they understood.

    I have to say verizon has always been good to me.. Just my experience..

    Posted via the Android Central App
    05-19-2015 01:35 AM

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