1. AC Question's Avatar
    Who do I contact about getting a screen replacement for my droid turbo
    06-02-2015 08:24 PM
  2. Clocks's Avatar
    06-02-2015 09:39 PM
  3. russel5150's Avatar
    When my daughter had mine, we took it to the verizon store amd he looked at it and then ordered the replacement. The replacement was sent in the mail to me. It took a few extra days because of bad weather but verizon was very helpful in tracking it.

    Also, when i got it i told verizon i was keeping the broken one a few days to make sure my "like new" replacement didnt have any problems (because if it did they were getring it back first). The service rep said that was a good idea and noted it on my account.

    Good luck, i didnt have any problems other than the bad weather that had hit and delayed the postal service.

    Posted via the Android Central App
    TurboHope likes this.
    06-03-2015 05:14 PM
  4. TurboHope's Avatar
    How did it break, I.e. what type of surface, type and distance of fall? Thanks.

    Posted via the Android Central App
    06-03-2015 08:10 PM
  5. leprechaun007's Avatar
    Call Verizon. You need to speak to tech support, which can be difficult, because their phone system tells you to hang up and call from a different phone. I spoke with a regular rep and spent a large amount of time explaining that it was "screen assurance," not an insurance claim. Finally made it to the tech dept and got it worked out. About a 30 min phone call though and they had the replacement here in 2 days. Call before 8, i think eastern, or it will take an extra day. Hope that helps!

    Posted via the Android Central App
    06-04-2015 02:51 AM

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