1. BRT2015's Avatar
    I recently dropped my phone, resulting in a crack in my screen. I've read where Verizon will replace a cracked screen on the Turbo free of charge, but its wording isn't very specific. My question is will they replace a screen which has a crack underneath the surface?

    Thanks in advance!
    07-29-2015 01:01 PM
  2. Einsteindks's Avatar
    Verizon doesn't replace the screen so much as just swap out the whole phone. I'm in a similar situation, and will be replacing the screen assembly myself. It's not too difficult, but does require great care. I don't want to exchange my phone and have to reload everything, hence the self repair job.
    07-29-2015 01:09 PM
  3. jimcapraro's Avatar
    I recently dropped my phone, resulting in a crack in my screen. I've read where Verizon will replace a cracked screen on the Turbo free of charge, but its wording isn't very specific. My question is will they replace a screen which has a crack underneath the surface?

    Thanks in advance!
    It's a benefit provided by Motorola. They provide a one time only cracked screen phone replacement. I took advantage of this last January. I told Verizon about it. They informed Moto,who sent me a replacement. I then used the same package to return my damaged handset. It took two days to receive the replacement
    07-29-2015 01:55 PM
  4. MA2GA28's Avatar
    My wife just went through it. Went to the store, and they had a refurbished phone sent to her to replace the old one. Took a day.
    I believe you can also go straight through Motorola as well, but not too sure.
    07-29-2015 04:48 PM

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