1. Big Kill's Avatar
    Title says it all. I downloaded it yesterday and tried to use it twice and both times I had to do a factory reset to get things working again. Really a shame as I was looking forward to accessing my Synology diskserver from my phone. Other than that - LOVE the Turbo. have not had any problems with it since I got it last November. Even traded in my wife's second gen Moto-X that seemed to have all kinds of problems for a 2nd Turbo for her.
    Does anyone have DS File working for them in their Turbo?

    Tim
    08-27-2015 09:23 PM
  2. B. Diddy's Avatar
    Welcome back! It might be helpful to email their support team: support@synology.com
    08-27-2015 11:04 PM
  3. Big Kill's Avatar
    LOL! Actually, B, I did do that and got this reply:
    This is an undelivered notice to mail subject: DS File problem
    A valid ticket ID is not found in your email. If you are seeking for technical support, to ensure prompt reply, please submit a ticket from Synology Website:account.synology.com/support/support_form

    這是退信通知,主旨 - DS File problem
    您的信件標題並未包含有效的案件單號。若您需要技術支援解決使用產品的問題,請填寫以下的表格來獲得適切的支援服務:
    account.synology.com/support/support_form

    Best Regards,
    Synology Technical Support

    You oughtta see the hoops one has to jump through to get a ticket!

    If anyone has another suggestion for an app they like that can access my files while on the road, I'd appreciate it!

    Thanks,

    Tim
    08-28-2015 09:16 AM

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