1. Sean Kenney1's Avatar
    I have a Droid Turbo. This morning the screen stopped responding to touch. I took it into the Verizon store and they told me I was covered under the warranty but that I wouldnt be able to recover my data because I have a password on my phone. Is there a way to recover my photos and videos by bypassing the password? Or will I actually lose everything?
    10-21-2015 11:57 AM
  2. Davidoo's Avatar
    How about attaching a USB between the Turbo and a computer to find the folders and files you want to save and move them to the computer? I don't have a password on my Turbo, so I'm not sure how that affects the ability to view your folders or if you can use the computer keyboard to enter the password.
    10-21-2015 03:11 PM
  3. doogald's Avatar
    If I'm not mistaken, the phone needs to be unlocked to access data on storage when you connect to a PC. But, that's what I would try, for sure.

    When you get your new phone, do yourself a favor and turn on automatic backup of photos and videos to an online service like Google (install Google Photos), Dropbox, Flickr, etc., so that you don't have to worry about this again.
    10-21-2015 05:19 PM

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