1. Ch4dders's Avatar
    Hey guys, searched the forum for an answer, but to no avail, I begin this thread.

    Recently, over the last several weeks, my Turbo isn't receiving phone calls. I'll get missed calls and/or voicemails without a single ring. I've checked my ringer settings, looked deeper into notification settings and it still happens. I looked into the Moto assist app too to see if I was in drive mode and haven't noticed a change.

    Just wanted to see if anyone has experienced this too or have any feedback/recommendations.

    Posted from 64GB BN Droid Turbo
    11-11-2015 09:36 PM
  2. matt.eskes's Avatar
    Sounds like a provisioning issue. Have you went and gotten a new Sim and have it reprovisioned?
    11-11-2015 09:37 PM
  3. Ch4dders's Avatar
    No, I've been dealing with some health issues and just haven't had the opportunity to yet. Planning on calling VZ Tech support tomorrow to see if they can work it out for me on their end.

    Posted from 64GB BN Droid Turbo
    11-11-2015 10:33 PM
  4. TiMar99's Avatar
    Had the exact same issue a few months ago, VZ replaced my Sim and that solved the issue.

    Posted via the Android Central App
    11-11-2015 10:38 PM
  5. matt.eskes's Avatar
    Yeah, it's usually a provisioning issue. Getting the sim replaced usually fixes it.
    11-12-2015 03:09 AM
  6. frankemtp's Avatar
    I had the same problem. Call tech support and you can have a sim sent by FedEx without charge to you. The new sim fixed the problem.
    11-12-2015 07:53 AM
  7. TiMar99's Avatar
    Yeah, it's usually a provisioning issue. Getting the sim replaced usually fixes it.
    Hey Matt, you happen to know how these go bad?

    Posted via the Android Central App
    11-12-2015 12:26 PM
  8. matt.eskes's Avatar
    Hey Matt, you happen to know how these go bad?

    Posted via the Android Central App
    I hate to say it, but a lot of times, "it just does." these sim cards are so small these days, that just about anything can set them off, including a surge from putting the device on or off the charge. Thankfully, they're a dime a dozen and Verizon doesn’t charge for a new card.
    11-12-2015 12:40 PM

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