Why is there no sound/vibrate notification on my wife's Motorola Droid Turbo?

When she receives a text message, there is no sound/vibrate notification. In settings/sound & notification, the notification volume is turned all the way up, and it's also set to vibrate for calls. She receives audio notification of other messages(Facebook, pintrest). We have Verizon for our provider.

Welcome to Android Central! Open the messaging app, tap Menu>Settings, and look for the notification options there. Are they turned on, with a notification tone set to something besides None or Silent?

If she is using hangouts, the sound is a ding and is so faint. Possibly change it to a louder notification?

Posted via the Android Central App

Everything appears to be turned on. She receives other notifications from Facebook and such

Whats hangouts? LOL