1. bigbadwulff's Avatar
    Any ideas?

    Posted via the Android Central App
    05-10-2016 01:45 AM
  2. Einsteindks's Avatar
    Double check output rating of charger, try a different quick-charge charger?
    05-10-2016 01:54 AM
  3. doogald's Avatar
    Also, clear the cache partition. https://motorola-global-portal.custh...p/30,6720,9277

    That might help.
    05-10-2016 06:20 AM
  4. bigbadwulff's Avatar
    Well, that didn't work. Charger works on another Turbo.
    Any other ideas other than factory reset?

    Posted via the Android Central App
    05-10-2016 06:23 PM
  5. doogald's Avatar
    Well, that didn't work. Charger works on another Turbo.
    Any other ideas other than factory reset?
    Let the phone discharge until it reaches a low charge level (say, less than 10%. If you can stand it to the point where it warns you that it is going to shut down. that might be better.) Do a full charge (however slow it is) until it reaches full charge without unplugging the phone. (You can unplug after it's fully charged.) That may reset/recalibrate the charging cycle circuitry.

    Beyond that - FDR to see if it gets better. If not, it's likely a hardware failure.
    05-10-2016 07:06 PM
  6. bigbadwulff's Avatar
    That's been done for like the past week... Lol..
    Spoke with Verizon tech support. I have to jump thru a few hoops and then a new phone is mine if they don't work. Unfortunately I'm backing **** up in preparation for factory reset right now.

    Posted via the Android Central App
    05-10-2016 08:46 PM
  7. bigbadwulff's Avatar
    Note: Verizon Cloud totally sucks. Google photos backs up OK... So far.

    Posted via the Android Central App
    05-11-2016 08:10 AM
  8. doogald's Avatar
    If you have a computer, backing up photos and videos will be a lot faster copying via USB connection. That said, post-FDR, leave Google Photos backup on (or use Dropbox, if you use that service). That way things get backed up as you create them so you don't have to wait out a big update, and, obviously, the pain of a lost/stolen/broken phone that wasn't backed up will be greatly diminished.
    05-11-2016 10:43 AM
  9. bigbadwulff's Avatar
    Lost my contacts with factory reset. Yadayada, tech support, 2nd tier tech support and got them back. Verizon Cloud now working correctly.
    But still no turbo charging.
    New(reconditioned) Turbo on the way...
    05-12-2016 11:22 AM
  10. bigbadwulff's Avatar
    Got my reconditioned Turbo today (yes one day). Turbo charges like it should.
    05-12-2016 07:34 PM

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