1. hannsoft's Avatar
    Anybody know? I'm fearing that it's not possible without a factory reset ...
    11-01-2016 10:13 AM
  2. N4Newbie's Avatar
    You can't. Factory reset is the only way.
    doogald and Laura Knotek like this.
    11-01-2016 10:40 AM
  3. doogald's Avatar
    You can't. Factory reset is the only way.
    Quoting to agree... when you encrypted the phone, there was a message that clearly said this - that once you encrypt, the only way to decrypt is to factory reset the phone. See the screen images here: Encrypt your android 5.0 Lollipop device to increase security and secure data.
    Laura Knotek likes this.
    11-01-2016 11:48 AM
  4. Einsteindks's Avatar
    Copy all you can to somewhere. I dunno whether Helium will save user installed app/data on encrypted phones, but worth asking its developer.
    11-01-2016 12:28 PM
  5. hannsoft's Avatar
    Quoting to agree... when you encrypted the phone, there was a message that clearly said this - that once you encrypt, the only way to decrypt is to factory reset the phone. See the screen images here: Encrypt your android 5.0 Lollipop device to increase security and secure data.
    Heh, well, it may have clearly said it, but there ain't no prayer I can clearly remember. The fog in the noggin and all that.

    Thanks for the replies though gang !
    11-01-2016 10:56 PM
  6. doogald's Avatar
    Trust me, I plowed through that screen without fully reading the first time I encrypted a phone, too.
    11-02-2016 06:56 AM
  7. hannsoft's Avatar
    Trust me, I plowed through that screen without fully reading the first time I encrypted a phone, too.
    I remember that I encrypted right away upon getting the phone. Had to, really, if I wanted to access my company's email on it (required by the company). That job left me last week, but the encryption will have to stay. ;-)
    11-02-2016 11:46 PM
  8. chw8022's Avatar
    Must reset - I use g cloud as a backup and they have a slick reload of all your stuff
    11-08-2016 04:17 PM

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