1. pdarrah's Avatar
    I haven't had the update show up yet for Marshmallow, so I am still on the same system version I have been for ages. Haven't installed any new apps. No crashes of apps or anything else that I've noticed. Just went to send a text and ALL my texts are gone. I don't generally delete them or clear them out, but I'm also not a teenager. I only started texting regularly about 2 years ago when I got my Turbo - prior to that I was paying per text and tried to avoid it.

    I am using the stock "Messaging" app (not the Verizon Message+ or Hangouts). I checked the Verizon Cloud app and it claims I have over 4000 messages saved, however when I try to restore them (Tools - Content Restore) it spends about 2 minutes "restoring", claims it is finished and yet, I still don't have any of my messages on my phone. I tried switching to Hangouts and back - no messages in either app. The "Messaging" app does not show up under Settings-Apps, so I can't clear the app cache.

    Any thoughts? Any idea WHY this happened so I can avoid it in the future? Any ideas on how to get my old messages back from Verizon Cloud?
    12-29-2016 02:18 PM
  2. PowrDroid's Avatar
    Any thoughts? Any idea WHY this happened so I can avoid it in the future? Any ideas on how to get my old messages back from Verizon Cloud?
    I suggest you take the phone to a Verizon store and let them fix it.
    12-29-2016 02:37 PM
  3. Ry's Avatar
    Try switching to the Verizon Messages+ app and see if it restores whatever it has.
    PowrDroid likes this.
    12-29-2016 02:47 PM

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