03-11-2017 10:25 PM
tools
  1. AC Question's Avatar
    AC Question
    I have Moto Turbo. It's running on android M. I am unable to access developer option & users. I can't slide my notification window. Lock screen is set but phone unlocks just by pressing power button. I am unable to reset my phone in settings as it says "There are other users present on this device". But i am not able to see users as it doesn't show any other user in Settings. When i tried to hard reset my phone the it said "No command." Also my home button & recent activities button is just vibating on touch but the phone is not responding to that command.
    03-11-2017 01:17 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Can you boot into Recovery and wipe the cache partition? https://motorola-global-portal.custh...p/30,6720,9277 You can also do a factory reset from that menu.
    03-11-2017 10:25 PM
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