07-31-2017 10:25 AM
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  1. Sharee L's Avatar
    I would really like to not have to do a hard reset on my 1 month old Droid Ultra, but it may give me no choice. I have been getting this error "Camera Error, Camera is unable to initialize." on the camera function for a couple of days. I have stopped and restarted the service, have done countless soft resets, but I am still getting the error. There isn't a removable battery or that would be my next step. Please tell me there is something I don't know about that can correct this error. I would love not to have to take it to the Verizon store...the wait where I live is a PITA!
    10-09-2013 05:50 PM
  2. B. Diddy's Avatar
    Try going to Settings/Apps/All, select Camera, and Clear Cache and Clear Data, then Force Stop. Open the Camera again and see if that works.
    10-09-2013 07:35 PM
  3. Sharee L's Avatar
    Try going to Settings/Apps/All, select Camera, and Clear Cache and Clear Data, then Force Stop. Open the Camera again and see if that works.
    Thank you for the reply, I have tried before and tried again just now and even restarted after, still getting the error.
    10-09-2013 09:34 PM
  4. B. Diddy's Avatar
    Hmmm. Have you disabled any system apps recently? If so, maybe an app was disabled that the Camera needs.
    10-09-2013 09:46 PM
  5. Sharee L's Avatar
    No updates, no disabling, nothing new installed.
    10-09-2013 09:54 PM
  6. B. Diddy's Avatar
    Ok, try a system cache partition wipe, which erases temporary system data that can sometimes mess things up. Important personal data will not be lost.


    1. Ensure the device is powered off.
      Ensure the USB cable is disconnected.
      1. Press and hold the Power button (located on the right edge above the Volume keys).
      2. Select Power off.
      3. Select OK.
        Allow several seconds for the device to power off.

    2. Press and hold the Volume down button, while holding the Volume down button press the Power button and hold both buttons for three to five seconds then release both buttons.
    3. From the Boot Mode Selection Menu screen, press the Volume down key to highlight Recovery then press the Volume Up key.
    4. From the Android triage screen (Android figure with an exclamation point), press and hold the Volume up key, while holding the Volume up key press and release the Power button then release all keys.
    5. From the Android system recovery screen, select wipe cache partition.
      Utilize the volume keys to highlight and the Power button to select.
    6. When complete, highlight reboot system now​ and press Power to execute.
    10-09-2013 10:15 PM
  7. Sharee L's Avatar
    Dern it all to heck, still doesn't work
    10-09-2013 10:42 PM
  8. B. Diddy's Avatar
    Bring it to a Verizon store and show them how messed up it is. Hopefully they can simply give you a replacement--otherwise, they might tell you to send it in to Motorola for warranty work or replacement.
    10-09-2013 10:51 PM
  9. Sharee L's Avatar
    Thank you so much for all the insight and help. At least I learned something!
    B. Diddy likes this.
    10-09-2013 11:03 PM
  10. B. Diddy's Avatar
    Glad to help (or at least try to). I actually can't be sure there isn't some way to fix the problem, but since it's relatively new, I figure you have a much better chance of Verizon replacing the phone outright rather than trying to brute force figure it out!
    swilliams81177 likes this.
    10-09-2013 11:09 PM
  11. Sharee L's Avatar
    I usually wait at least 3 months after a new device is released, but my old phone wasn't making the grade anymore and had to upgrade.
    10-09-2013 11:54 PM
  12. B. Diddy's Avatar
    I meant new as in you've only had it for a month. But you're right, it's also helpful to wait a while to see if any bugs start rearing their heads before buying!
    10-09-2013 11:58 PM
  13. Sharee L's Avatar
    By the way...I have a flashlight app that has been on the device almost since day one, it is also giving a failed to initialize error. I think the light for the flash went out which is causing the error.
    10-10-2013 02:01 AM
  14. B. Diddy's Avatar
    Interesting. What happens if you uninstall the flashlight app?
    10-10-2013 02:18 AM
  15. Sharee L's Avatar
    No change.
    10-10-2013 02:27 AM
  16. Manictoddy's Avatar
    I have the exact same problem and also had the flashlight app installed? I've deleted the app, done a factory reset and also a hard reset----all to no avail. I'm going to call my service provider and get an exchange.
    12-14-2013 06:37 PM
  17. Dave Hawthorne's Avatar
    Ok hope this helps... Ihave been having the same problems tried everything... Took off my otter box case presto issue resolved.... let me know how you make out
    12-15-2013 10:30 AM
  18. 88's Avatar
    I also have the same problem. Droid Maxx here system version 12.15.15
    12-27-2013 10:00 PM
  19. downstorffleon's Avatar
    I also have the MAXX, brand new, switched to the MAXX because my S4 had an issue with the using folders (would act like a folder opens but nothing happened, no apps in app drawer), I repeated that on 2 devices (replaced by verizon), now i have the MAXX, thought my problems were solved, but to no avail now its this damn camera failed to initialize error. I have done all the troubleshooting steps outlined except a full wipe. I am just tired of setting up all my accounts (4 times in the last month, 3-6 hour process).

    This must be a system wide issue, there is no way that it is only related to a couple people.
    12-29-2013 02:33 PM
  20. downstorffleon's Avatar
    does everyone that is having issues with their camera also have snapchat installed, just seeing if there is a correlation...
    12-29-2013 06:35 PM
  21. Igor Bogachev's Avatar
    Has anyone found a solution? It happened to my new phone as well and hard/factory reset does not help. It worked in the beginning.
    System version is 12.15.15 Droid version is 4.2.2 Build SU1-15.
    01-12-2014 10:16 AM
  22. rpoldervaart's Avatar
    Just found this thread. I also am having the "Camera Error" message. It's been happening for the past few weeks. I try to start the camera, either by clicking icon or shaking, and it freezes after a couple seconds and gives a "Camera Error" message. I just updated with the latest KitKat update from Verizon, but it was having this problem before then. I recently tried to remove cache/data, and even uninstalled updates, and then disabled and enabled. At one point, it got back to the bear bones stock camera app, and even the icon just showed com.android.a.camera, or something like that. It seemed to work for a while, but auto updated again, and then started failing. Occasionally, I can get it to start working again, but then it will fail again.

    Running 19.5.3.obake-maxx_version.Verizon.en.US. Droid version 4.4. Camera version 3.1.41

    Any ideas?
    Robert
    01-18-2014 01:20 PM
  23. sheena123's Avatar
    Just go to application manager and check all the applications (to do with the camera including the modes such as best face, beauty,etc...) clear all the cache... and camera will start to work again.. WORKS for me.. (=
    01-28-2014 06:06 PM
  24. rpoldervaart's Avatar
    Mine turned out to be what looks like a hardware problem. I ended up resetting mine all the way back with factory reset, and the camera still had the same error. After some time on the phone with Verizon support, they sent me out a new (refurbished) Maxx. I pushed hard to get a brand new phone, but they wouldn't budge. I was skeptical, but the new phone looks clean and new, and the camera is working fine.

    Regarding support, I'm sure she was just going down her list of questions to ask, but after I tell her I did a factory reset, it really doesn't help to have me clear the camera cache and data, or ask if the problem started after installing any new apps. Sometimes it would help for them to think instead of just reading the questions.
    01-29-2014 09:34 AM
  25. rlmesq's Avatar
    Regarding support, I'm sure she was just going down her list of questions to ask, but after I tell her I did a factory reset, it really doesn't help to have me clear the camera cache and data, or ask if the problem started after installing any new apps. Sometimes it would help for them to think instead of just reading the questions.
    Most tech support types have no technical skills or knowledge at ask. They just work their way through a flow chart until they reach the "new phone" box.

    Sometimes you can get to a supervisor by politely telling them that you're an advanced user, you've already tried everything and know the phone is borked, and could they please escalate the call.
    02-03-2014 04:05 PM
63 123

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