Auto-rebooting

[baxterlf]

My 1 day old X has started randomly rebooting continuously. There is maybe a 10 second lag between reboots. Even does this in safe mode. I was not using the phone when this started. Pulling the battery will stop it but if you power it back up it starts again. Guess I'm returning this junk.

 

[TechNut79]

Mine did a random reboot last night for no reason at all. Kinda scared me as I was doing something and then WHAM......reboot/restart. Once it restarted, everything looked fine. Not sure what caused it.

 

[mflynn]

If its rebooting continuously then that's probably a problem. My DX has not spontaneously rebooted at all. Yeah, I guess you can chalk up one random reboot as a bug in the OS. Having it do it continually, well then there's a hardware defect

 

[baxterlf]

That's what I figured since it won't stop. Guess I was the lucky one to get the defective X. Now I have to wait for them to ship me a new one since the stores in Memphis are sold out. VZW even made me pay for the new one to be refunded once I return the broken one. Great customer service there.

 

[gafly]

That's what I figured since it won't stop. Guess I was the lucky one to get the defective X. Now I have to wait for them to ship me a new one since the stores in Memphis are sold out. VZW even made me pay for the new one to be refunded once I return the broken one. Great customer service there.

Are you young and new to Verizon? They probably did that because of a "credit" issue ...as in they don't know if they can trust you yet due to having a very short account history. That's my guess at least.

 

[baxterlf]

No, we have been with them for 10 years so that was not the issue. Maybe I should have insisted on a supervisor but my husband was trying to deal with it before going to work and time was limited to argue with them.

 

[Ms Charli]

I've had a few reboot randomly too! hope it's nothing serious!

 

[Stang04GT]

Mine has been great no random reboots at al

 

[andron]

Mine has randomly rebooted about 10 times, twice today while using navigation to get around in an unfamiliar area. Not good.

 

[MolecularGraph]

Mine has rebooted a couple times, once the screen came back negative... like colors, blacks were white and such, scared me to death, but i rebooted it and it hasnt done it since... i think i was doing to much at once and it freaked

 

[derpudel]

Wonder if this is something the update coming on Monday might correct?

 

[Jerry Hildenbrand]

Cory (our admin Cory) is in contact with Moto about stuff like this. I'll make sure he sees this thread.

 

[kroman1107]

Yea mine rebooted once yesterday.hmmmmmmmm maybe that ota coming out should take care of that bug.

 

[brandonx1000]

mine rebooted within the first 15 minutes of using it, but i was installing a ton of apps very quickly, listening to music, and i opened the browser

no issues since

 

[baxterlf]

Lots of random reboots going on but I'm apparently the only one special enough to have it happen in 10 second intervals. Lucky me.

 

[Cory Streater]

Added to the known issues section of the FAQ.

 

[tntdroid]

Mine did not reboot but did freeze up today and when i pushed the lock button it went black. no buttons would get the screen back on. Holding the power button did nothing so I had to pull out the old BB tricks and yank the battery. No problems since.

 

[Clemsonpablo]

Mine has rebooted a couple times after apps froze up.

 

[largeselection]

Thankfully no reboots at all for me. Its been really stable.

 

[baxterlf]

My husband was able to squeeze in a factory reset between reboots and got it back running for a bit. I'm still trading it in for a new one once they are back in stock.