1. pappy53's Avatar
    I got a new X on 8/26. VZW is sending me a "like-new" replacement today. Can I return this replacement within my 30-day window and get a refund if I decide that I don't want to keep the X?
    09-15-2010 08:47 PM
  2. zhelf's Avatar
    first since you are within your 30 days they should have replaced with a brand new device.

    but since it was a technical issue i want to say that you should be able to but i am not certain.
    09-15-2010 09:05 PM
  3. willymakit's Avatar
    Don't know why you couldn't ,minus the $35 dollar restocking fee.
    09-15-2010 09:05 PM
  4. pappy53's Avatar
    first since you are within your 30 days they should have replaced with a brand new device.

    but since it was a technical issue i want to say that you should be able to but i am not certain.

    They will replace it with a new one if I put the new replacement on a credit card till they receive my old one. I can't afford to do that, so getting the like-new. I just want to make sure I can return the like-new for a refund, and reset my new every 2, so I can get something different. (May go back to BB).
    09-15-2010 09:53 PM
  5. GTvert90's Avatar
    They will replace it with a new one if I put the new replacement on a credit card till they receive my old one. I can't afford to do that, so getting the like-new.
    That's never happened to me. And I've had LOTS of replacements threw the years.

    Maybe it depends how long you've been a customer? who knows.
    09-15-2010 11:28 PM
  6. pappy53's Avatar
    That's never happened to me. And I've had LOTS of replacements threw the years.

    Maybe it depends how long you've been a customer? who knows.
    Never happened to me before, but that is their policy with the Droid X. They do that with everyone on the X. I've been with VZW for 5 years, and they wouldn't make an exception.
    09-15-2010 11:40 PM
  7. zhelf's Avatar
    yea never had that issue before i totally understand your position and cant blame you lol just never heard of that.
    09-16-2010 12:58 AM
  8. dubge's Avatar
    I just sent for a replacement X (bad ear piece) and was not asked for a credit card for the replacement and I was told I would get a new one because I am in my 30 day window.

    She did tell me she was not seeing any back orders but has heard of it happening and if that happens and it goes past the 30 days I can not return the device only get a certified like new after that.

    Also have you ever been late on your bill? If you have even been a day late 1 time in I think it is 6 months then you can not charge it to your account and maybe that is why they are asking for a credit card. I had that happen once, I think I scheduled a payment not looking at the date and it was on a Sunday and it didnt go through till the next day and it considered me late, that has also happened to me with credit cards but always got them to take away the late charge (if you ask nicely they usually do)
    09-16-2010 10:49 AM
LINK TO POST COPIED TO CLIPBOARD