02-27-2015 03:06 AM
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  1. solavirtus's Avatar
    I've searched and couldn't find anything on my problem, so I'm hoping to get some help and suggestions.

    Here's the deal:
    Since I rooted using the one-touch method recently described on the droid x forums, I've had an issue with some contacts process causing force closes. I can open the contacts app, but whenever I try to open a contact, I get an error message that says Contacts Storage (process com.motorola.contacts) has stopped unexpectedly, and it force closes. I'm not sure if the contacts problem is related to rooting (seems unlikely) but I also did some messing around with freezing bloatware with Titanium Backup after rooting.

    This is a real pain! Does anyone have any idea what's going on or how to go about fixing it?
    09-07-2011 10:38 AM
  2. ihavenolife008's Avatar
    most likely you froze something having to do with contacts, a good amount of people did this at first. theres extra parts integrated into contacts that you'd think you wouldn't need, i think one main one was yahoo mail or something. take a look around or search the freezing threads and you'll find it.
    solavirtus likes this.
    09-09-2011 11:10 AM
  3. SoCoolAZ's Avatar
    THAT WAS IT! Froze Yahoo Contacts 2.2.3. Defrost it and all better! BOOYA!

    tchinkle and solavirtus like this.
    09-14-2011 05:01 PM
  4. solavirtus's Avatar
    defrosting yahoo mail and contacts did it for me too. Thanks!
    09-14-2011 11:00 PM
  5. solracdapinoy's Avatar
    I am having this issue now with my X2
    I am sure the contacts problem must have been with the yahoo.contact storage or something.

    I think I have uninstalled it instead of freezing it, Is there a place I can get that back here or online?

    contact storage process com.motorola
    10-27-2011 12:50 PM
  6. Kristin Westbay's Avatar
    How do you unfreez?
    01-10-2012 06:08 PM
  7. LHKJohn's Avatar
    How do you unfreez?
    Same way you froze, but unfreeze.

    Tapatalkin' from my eclipsed DROIDX2
    01-12-2012 05:29 AM
  8. tnazty's Avatar
    thank you! was pondering the issue behind this all morning
    i froze yahoo contacts as well
    no more problems. androidcentral ftw
    02-05-2012 12:35 PM
  9. bamawhiteboy's Avatar
    I have not froze anything that I know of but getting this same error. Please Help
    03-02-2012 06:59 PM
  10. razrthin's Avatar
    On Titanium Backup, I defrosted

    Yahoo Mail Authenticator and
    Yahoo Contacts

    to resolve the problem on the Droid RAZR maxx. Defrosting Yahoo Calendar doesn't seem to be necessary.

    Thanks for the tip IHaven!

    Kind of annoying that Motorola's app relies on a third party app I have NO interest in. Oh well.
    04-13-2012 01:53 PM
  11. iFail@Androids's Avatar
    I did the same thing, Just i accidently Froze it with no back up. Anyone know how to recover it.
    I checked into it and alot of people say use Root Explorer with A contacts program on Xda, just no luck.
    05-23-2012 10:29 AM
  12. aggravated droid user's Avatar
    I've been having this same problem since MSN forced me to upgrade to the lousy Outlook app. I didn't delete it and I've no idea how to freeze or unfreeze anything on this phone so I doubt I've done that. so anyone have any suggestions? I don't have some of these numbers anywhere else.
    04-22-2013 08:21 PM
  13. ScaredofNone's Avatar
    I've been having this same problem since MSN forced me to upgrade to the lousy Outlook app. I didn't delete it and I've no idea how to freeze or unfreeze anything on this phone so I doubt I've done that. so anyone have any suggestions? I don't have some of these numbers anywhere else.
    I never post to forums...usually use them to learn from the smart kids, but something you said, aggravated droid user, clicked. I started having this problem a week ago and had not installed/uninstalled any new apps. I started searching every forum and everything pointed to yahoo related apps until you posted about the outlook update. I was finally forced to give in and switch my 15-year-old hotmail account to an outlook account. I did this on my home computer and did nothing with the apps on my phone. After reading your message, I uninstalled the old hotmail app and the contacts all returned. I reinstalled the hotmail app and was forced to switch to outlook. When I did that, the force close message returned. So far, when I uninstall the outlook/hotmail apps, the contacts are back. I guess I'll have to log in whenever I want to view my outlook, but it beats having 600 useless contacts stored in a large pocket watch.
    04-23-2013 12:09 AM
  14. Gen3196's Avatar
    Excuse my ignorance but I have the same problem yet do not know what I have "frozen" or how to "unfreeze" an app or "thread"?
    I open up my contacts, select a contact, and get the same error message.
    I took it to a "technician" who said I had to back up my contacts to good and reset the phone.
    Can you help me with the unfreezing suggestion?
    04-23-2013 02:40 AM
  15. eddiej82's Avatar
    Mine was doing the same thing and the retarded tech at the store did the same thing and reset my phone which I had to set back up with everything again grrrrrrr. got home and after everything was set back up, it started doing it again. I figured it out by myself. It is in fact Outlook that is causing this bug but it is because, on my phone anyway, that hotmail and outlook were both installed.

    Go to settings- applications- manage applications look for hotmail- select it- uninstall it and your contacts should work correctly again. I still have outllook installed on the phone and it is working correctley and the contacts are also. Try that to see if it helps
    craigw79a and omp99 like this.
    04-23-2013 04:31 PM
  16. beave88's Avatar
    Same for me as far as Outlook is concerned. I deleted Hotmail, kept Outlook, and the contacts returned.
    04-25-2013 03:37 PM
  17. craigw79a's Avatar
    Had the same "Process com.motorola.contacts has stopped unexpectedly" error. I uninstalled the Hotmail app and my contacts are working again.
    04-25-2013 03:43 PM
  18. hillsboroid's Avatar
    Hallelujah! I suspected the Outlook app Microsoft forced on me was the culprit. Sure enough. For my Droid X2, I had to uninstall both Outlook and Hotmail, then re-install Outlook in order to access my Contact entries again.
    04-27-2013 01:22 PM
  19. agunofx77's Avatar
    Hey man, I'm sorry I didn't get what I have to do, the same thing happened to me, I uninstalled some Yahoo apk and now I cannot edit or remove my contacts.

    What exactly do I have to do to get that back? I'm new at this so please be patient! hah
    05-11-2013 06:05 PM
  20. sd_shadow's Avatar
    you removed a stock apk, and broke contacts, fastest may be just flash sbf with rsd lite
    next time freeze unwanted apks with titanium backup pro
    links in my list

    edit: sorry x2?
    sd_shadow's [Collection] of Links for Droid X2

    Sent from my XT862 using Android Central Forums
    05-13-2013 02:12 AM
  21. mc3746's Avatar
    I had the same contacts problem with hotmail so I downloaded the outlook email app but the problem remained. I then DELETED just the hotmail app from my phone and that solved my problem. Feelsl like I was forced into using the outlook because it happened after the phone auto updated all my apps.
    06-01-2013 12:23 PM
  22. tolz's Avatar
    Two weeks at Motorola central in texas (Motorola repair) trying to fix this phone, ten minutes on the internet and the problem was fixed. They had no idea what to do. I will never purchase another Motorola product again...
    06-07-2013 11:37 PM
  23. LALF's Avatar
    Thanks so much! Your solution was easy to do, and solved this poroblem that's been vexing me for some time now!!!!!! Thank you, thank you, thank you!
    06-08-2013 06:10 PM
  24. Jason Blymire's Avatar
    Freaking Genius EddieJ 82. I was almost going to do a system restore till I read your post of uninstalling hotmail. Thank you so So so so so much!!!!
    09-29-2013 09:11 PM
  25. Scott Alamprese's Avatar
    I do not have yahoo, just aol and google did the restart like you would if you took a battery out, Im left with re setting back to when I got this phone or replacing it , this has gingerbread on it. HELP
    10-18-2013 06:22 PM
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