Email problems...

[kerimh40]

Hi...

I've been having issues with my email account. The phone is not letting me know when a new email is received. I can get new emails only if I go to the email account and manually refresh the account. Any advise would be appreciated. Thanks! LOVE the phone... switched from S1, and it has been a night and day experience.

 

[mskaplan]

Are you talking about GMail or regular email. If non-GMail, what is your poll (refresh interval) set at? Find this in the settings menu. Also- are you running Advanced Task Killer?

 

[kerimh40]

It's really for both accounts... Not sure what the interval is set as but I haven't received a single email all day without manually refreshing. Yes, I do have Advanced Task Killer running.

 

[mskaplan]

I've been trying to tell people that it's ATK that is messing with people's inbox's. I've posted numerous times. I had the same issue. Either uncheck the box in ATK's settings menu that tells it to kill apps running in the background (even if frequency set to "never"!!!!) or uninstall it. Restart the phone / Bat pull and retry. I think it should work.

 

[kerimh40]

Ok...will try this now. Ill send myself an email after see if it worked. THanks!

 

[mskaplan]

If it works, please let us know. You will be another one on the list to confirm this fix. I say if you confirm it, it gets a sticky.

 

[kerimh40]

yea, under ATK there is no setting for that at all... I have these settings: Big Icons, Hide ignored apps, disable notification, Ignore list, Clear, Activate Skin, and export default skin to SD card....

 

[mskaplan]

yea, under ATK there is no setting for that at all... I have these settings: Big Icons, Hide ignored apps, disable notification, Ignore list, Clear, Activate Skin, and export default skin to SD card....

Under auto end service. directly below that is auto end frequency. below that "auto end running apps". I unchecked that box (even though freq was set to never) restarted the phone, and my email problems were solved.

 

[kerimh40]

Is Auto End Service supposed to be in the settings?

 

[mskaplan]

Is Auto End Service supposed to be in the settings?

Yup. I open the app, hit the menu button, click settings (it may be preferences) and scroll towards the bottom. See it?

 

[kerimh40]

nope...last two are:Activate Skin, and export default skin to SD card....

 

[mskaplan]

Uhh. Do you have task killer, or ATK? You may humor yourself and just do a full uninstall of whatever task killing app you may have, restarting the phone, and seeing if your inbox works....

 

[kerimh40]

lol... a quick battery pull actually fixed it.

 

[largeselection]

I don't think it's ATK. I posted in the gmail thread... I found my emails... I went to "labels" in that account and clicked on "all mail" and wala there they were. All labeled "inbox", so the problem was that the emails were for some bizarre reason not making it to the "inbox".