1. ericatomars06's Avatar
    Okay so my friend calls me freaking out. She said her Droid kept restarting and going from the Droid eye then black again. Prior to that she wasn't getting any calls but her call log said she did get the calls and was talking for a minute. So I told her to take it to VZW, doing so they reset her found and said that she probably dropped it. So my question is, is that actually possible and is the solution as easy doing a reset on the phone?
    03-15-2010 07:54 PM
  2. Jerry Hildenbrand's Avatar
    Anything's possible

    As for fixing the issues by wiping data, yes that sounds like a legit way to address it. Probably could have been fixed another way, but you can't expect a VZW guy/gal to spend all day troubleshooting when a wipe usually does the trick.

    Dropping it causing problems that are fixed by wiping data? I don't buy that one, but then again, anything's possible.
    03-15-2010 09:55 PM
  3. ericatomars06's Avatar
    I don't see how wiping it will make it all better, and all they told her was that she probably dropped it. Are they will trying to be that cheap about doing swap outs.

    She's only the Droid for maybe a month.. No home replacements, no wild or crazy settings. Then all the sudden can't get calls or constant resetting. Do you think there could have been to many apps running in the background?
    03-16-2010 10:25 AM
  4. pstinger's Avatar
    If it's because she dropped it (like they suggest) then a reset won't fix it... drop = hardware problem. A wipe won't fix that.

    If it's a software problem then, well, all bets are off. Software can do funny things when it goes wrong. Wipe might force the OS to fix itself (happens) or it might be something deeper.
    03-16-2010 10:35 AM
  5. Roy Aguilera's Avatar
    With the Droid they (cs @ vzw) always perform a wipe. If a wipe does not work and there is no physical damage, they have to replace it.
    With all the bricked phones they get and knowing about possible root issues, they do not hand out Droid like BB's anymore.
    03-16-2010 10:54 AM
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