1. af6nm's Avatar
    I have a Motorola One 5G ACE with Android 10.0. My carrier is Total Wireless. I can't receive text messages but I can send messages. Total wireless Network Engineer can't figure it out. Should I try anew SIM card?

    I have other apps and it is still the same.
    01-20-2021 10:20 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    Have you tried another message app like textra see if its the same?
    01-20-2021 11:14 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Is it all text messages that don't come through, or is it only MMS messages (picture texts, group texts) that have problems?
    01-20-2021 12:05 PM
  4. Rukbat's Avatar
    If you can send texts, the SIM is good. But there may be one of two (or even both) problems:

    If someone using an iPhone sends you a text using iMessage, you won't get it. And there's nothing you can do about it. The person sending it has to send it as an SMS text. (Once one SMS is sent to your number, the iPhone will remember to send future texts to you as SMS.)

    If someone sends you an MMS ... you may have the MMS set up incorrectly in your APN. Check them. For Total Wireless, it should be:

    Code:
    APN Name        Total Wireless
    APN              TRACFONE.VZWENTP
    MMSC            https://mms.vtext.com/servlets/mms
    MCC             311
    MNC             480
    APN Type       default,supl
    APN Protocol  IPv4/IPv6
    APN Roaming Protocol    IPv4/IPv6
    Bearer           Unspecifed or blank
    Leave all the rest blank.
    01-20-2021 03:37 PM
  5. af6nm's Avatar
    I tried other apps and still the same problem . SMS or MMS
    01-21-2021 04:51 PM
  6. af6nm's Avatar
    For some reason the sim won't stay connected to mobile network
    01-21-2021 04:57 PM
  7. B. Diddy's Avatar
    Does it also happen in Safe Mode? https://www.hardreset.info/devices/m...ace/safe-mode/
    01-21-2021 05:09 PM
  8. mustang7757's Avatar
    I tried other apps and still the same problem . SMS or MMS
    You have in settings to reset network?
    01-21-2021 05:31 PM
  9. wplust's Avatar
    I have a Motorola One 5G ACE with Android 10.0. My carrier is Total Wireless. I can't receive text messages but I can send messages. Total wireless Network Engineer can't figure it out. Should I try anew SIM card?

    I have other apps and it is still the same.
    I am on Verizon prepaid and tried to SIM swap to the ACE and am having similar problem that I can send but not receive sms. Also can call out but they can't hear me although I can hear the other party.

    Called Verizon prepaid support and they said I need a new SIM. Not exactly sure why I need a new SIM, but I'll find out in 3-5 days if it works.
    01-21-2021 11:37 PM
  10. af6nm's Avatar
    I am thinking that I will need a new sim also. Went to Walmart and of course they were out.
    01-22-2021 07:42 AM
  11. af6nm's Avatar
    Tried resetting Network and still no help
    01-22-2021 10:31 AM
  12. mustang7757's Avatar
    Tried resetting Network and still no help
    Sounds like need the correct APN settings, I don't know if you tried clear the message app data and force stop.?
    01-22-2021 10:56 AM
  13. af6nm's Avatar
    Did all of that. I have ordered a new SIM. Will try that
    01-23-2021 08:30 AM
  14. mustang7757's Avatar
    01-23-2021 08:58 AM
  15. wplust's Avatar
    For my part, went 2 more rounds with Verizon prepaid and Verizon. Tried a 5g SIM and it didn't even recognize the the phone number. Then spent several hours with prepaid where they exhausted all troubleshooting steps and are sending me another SIM. They don't think the phone is compatible with Verizon prepaid.

    That's what I was afraid of.

    Truthfully I am anxiously awaiting the resolution to the OPs problem so that I may try that.
    01-24-2021 12:27 AM
  16. af6nm's Avatar
    Just installed new SIM and same problem. Wondering if it is the phone firmware itself.
    01-25-2021 03:21 PM
  17. mustang7757's Avatar
    Just installed new SIM and same problem. Wondering if it is the phone firmware itself.
    To me sounds lime you need the right configuration APN
    01-25-2021 03:46 PM
  18. wplust's Avatar
    Just installed new SIM and same problem. Wondering if it is the phone firmware itself.
    Did they give you a 5g SIM card or 4g? Also did you activate the SIM before it was installed?

    They seem to stress that SIM card has to be activated before installation.
    01-25-2021 03:57 PM
  19. af6nm's Avatar
    It is a $G . Activated before installed.
    01-25-2021 04:27 PM
  20. af6nm's Avatar
    4g sorry
    01-25-2021 04:27 PM
  21. af6nm's Avatar
    Wont let me edit the APN settings
    01-25-2021 04:28 PM
  22. wplust's Avatar
    4g sorry
    Tried a new 4g SIM and could not do anything with phone (worse). Verizon rep finally wrote a ticket. Still expecting a 5g SIM in mail for perhaps last try. Previous try with 5g SIM might not have been activated before installation in phone.
    01-26-2021 08:56 AM
  23. Rukbat's Avatar
    Wont let me edit the APN settings
    Add a new APN - the one I posted in Post #4. Then switch to the new one. (Standard procedure for a locked APN.)
    02-04-2021 02:37 PM
  24. wplust's Avatar
    If it's anything like my phone and SIM. You cannot add a new APN either.
    02-05-2021 10:43 PM

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