1. Bob 45's Avatar
    Moto One 5G Ace worked perfectly ( including call forwarding) with Android 10, then I received a notice to download updates and Android 11 was installed. Call forwarding 'NO" longer works with Android 11. Is their a patch for this in the works?
    05-27-2022 04:09 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You already went to the Call Forwarding option in the Phone app's Call Settings?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    05-27-2022 05:22 PM
  3. Bob 45's Avatar
    I do not see a call forwarding option in call settings on this phone. There is a caller Id option if you want to turn it on, but that is not the same as call forwarding from a landline to the wireless phone. In Android 10, If call forwarding is set up, the call transfers from my landline over to my wireless phone which rings, and the call can be completed. In Android 11, the call transfers over from the land line, the wireless phone rings, but when answered the call is dropped. Moto or Android need a patch for this. Why would they have this feature in Android 10, but apparently not have it in Android 11?
    05-27-2022 06:17 PM
  4. B. Diddy's Avatar
    Sorry, I'm not directly familiar with this feature. How do you set it up? Is it something through your carrier? If so, it may be something you need to discuss with your carrier's support.
    Laura Knotek and J Dubbs like this.
    05-27-2022 06:57 PM
  5. smvim's Avatar
    Have you tried logging into your online user account with your carrier? Generally something like Call Forwarding is managed and maintained by your carrier, your phone is simply just on the tail end of things. Perhaps it's just a matter where you need to enable Call Forwarding and re-configure it again via your account settings menu.
    Laura Knotek, J Dubbs and B. Diddy like this.
    05-27-2022 07:12 PM
  6. mustang7757's Avatar
    [I moved this to Moto one Forum]
    Laura Knotek likes this.
    05-27-2022 09:45 PM
  7. mustang7757's Avatar
    I do not see a call forwarding option in call settings on this phone. There is a caller Id option if you want to turn it on, but that is not the same as call forwarding from a landline to the wireless phone. In Android 10, If call forwarding is set up, the call transfers from my landline over to my wireless phone which rings, and the call can be completed. In Android 11, the call transfers over from the land line, the wireless phone rings, but when answered the call is dropped. Moto or Android need a patch for this. Why would they have this feature in Android 10, but apparently not have it in Android 11?
    Welcome to AC!
    I made you post owner
    Laura Knotek likes this.
    05-27-2022 09:47 PM
  8. Laura Knotek's Avatar
    What carrier do you use?
    mustang7757 likes this.
    05-27-2022 10:01 PM
  9. Bob 45's Avatar
    B. Diddy and smvim: Yes, you are both correct. It is set up through the voice area of a land line phone with the carrier. I have done that.

    Laura K: Carrier is Xfinity Mobile

    Note to all: I have been in contact with Xfinity and Moto mobile tech support. Xfinity tried to correct the problem for two weeks, Moto tech support, (they all seem to work in India or the Philipines) all try to be very helpful, but finally Moto tech support indicated they are having some issues with some functions not working properly in Android 11. Not one of them had any idea when a patch could be available. I thought I would try a forum like this. You never know who might have an answer to; is Moto working on a patch to correct this problem.? Yes... "strange" as it may seem, many people definitely still have and use their landline along with their cellphone. Battery doesn't run down and I can't remember when a function on one didn't work.
    BTW: I appreciate all the answers I got already. Better than some forums I have posted on. Glad I found this one.
    05-27-2022 10:36 PM
  10. B. Diddy's Avatar
    It seems that if the call forwarding feature of your landline carrier is a simple forward to another phone number, the Android version shouldn't matter. Did you enter just a 10 digit number as the forwarding number, or did you also add a leading "1"? Does it forward successfully to any other numbers that you might be able to test?
    Laura Knotek and J Dubbs like this.
    05-29-2022 01:01 PM
  11. Bob 45's Avatar
    I would tend to agree the Android version should not matter, but apparently it does. Because Xfinity could not fix this problem, they let me keep my Android 11 Version phone(which had been an Android 10 version until I installed the update that turned out to be Android 11) and they sent me another Moto One 5 G Ace with Android 10 installed and a new phone number, which doesn't bother me having a new number. I can actually use both phones. Android 11 version still drops forwarded calls and the Android 10 replacement phone does not. I am starting to get notices daily to update and install Android 11 on this replacement phone. I am ignoring those notices and every feature of the Android 10 version phone is working perfectly including call forwarding from a landline to this wireless phone. The only difference that I can see is the install of Android 11 caused this problem. Now about that "patch" for this problem... anyone heard anything?
    05-31-2022 10:09 PM
  12. Bob 45's Avatar
    While waiting for an answer, I thought of this. I learned that Android Central Forums is well established and provides a lot of useful information. Do any of the people who are in charge of this forum have a "hot line" to google Android in which you report problems that are occurring so they can consider patching same when a fix is not readily available?
    06-02-2022 02:00 PM
  13. Laura Knotek's Avatar
    While waiting for an answer, I thought of this. I learned that Android Central Forums is well established and provides a lot of useful information. Do any of the people who are in charge of this forum have a "hot line" to google Android in which you report problems that are occurring so they can consider patching same when a fix is not readily available?
    We're just volunteers who enjoy using Android and other Google products and like to help others, but we don't work for Google or any other hardware or software manufacturers. So unfortunately, no.
    mustang7757 likes this.
    06-02-2022 04:27 PM
  14. rvbfan's Avatar
    Built into pixels, not sure with other manufacturers. You can submit bugs. If it is a bug with Android and not a carrier bug they eventually deal with it. To me this sounds like a bug/ carrier"feature" though.
    06-02-2022 05:06 PM
  15. mustang7757's Avatar
    While waiting for an answer, I thought of this. I learned that Android Central Forums is well established and provides a lot of useful information. Do any of the people who are in charge of this forum have a "hot line" to google Android in which you report problems that are occurring so they can consider patching same when a fix is not readily available?
    I wish we had that connection
    Laura Knotek likes this.
    06-02-2022 06:17 PM
  16. Bob 45's Avatar
    Thanks to all. Appreciate the responses.
    06-02-2022 07:33 PM
  17. mustang7757's Avatar
    Thanks to all. Appreciate the responses.
    If you open your account of your service provider under calls , you see the options for call forwarding and number that set there correct?
    U may have to set it up again
    Laura Knotek likes this.
    06-02-2022 07:54 PM
  18. Bob 45's Avatar
    Correct. I have previously tried that on the phone that now has Android 11 and even a network reset several times. That does not correct the problem of a call being transferred from landline over to wireless and then dropped in calls with Android 11 version. Again, this does not happen with calls in Android 10 version.
    06-02-2022 08:00 PM
  19. mustang7757's Avatar
    Strange wouldn't think call forwarding have anything do with Andriod version as its forwarding to a number , could you try another number to call forward if its ok ?
    06-02-2022 08:04 PM
  20. mustang7757's Avatar
    So example i have my business number through comcast a land line, i set up up through my business account online the number, i set up for call forwarding which is my cell number when landline cant be reached in the fields of my account under call forwarding , i didn't go through the phone settings to setup call forwarding just in case if u going through that?
    Laura Knotek likes this.
    06-02-2022 08:21 PM
  21. Bob 45's Avatar
    I did it (always) as you are suggesting through the carrier (Xfinity Voice settings) and not through the wireless phone settings. For now, I just won't install Android 11 on the replacement phone, which has Android 10, as every function works on that version. When I get a notice for Android 12, I think I will install it on the phone that has Android 11 and see if the call forwarding feature works on that one then. If it does , I will know it should also work on the replacement phone that still has Android 10.
    06-04-2022 02:14 PM
  22. mustang7757's Avatar
    I did it (always) as you are suggesting through the carrier (Xfinity Voice settings) and not through the wireless phone settings. For now, I just won't install Android 11 on the replacement phone, which has Android 10, as every function works on that version. When I get a notice for Android 12, I think I will install it on the phone that has Android 11 and see if the call forwarding feature works on that one then. If it does , I will know it should also work on the replacement phone that still has Android 10.
    Ok keep us posted , never did it the way through phone settings
    06-04-2022 10:11 PM
  23. tismydroid's Avatar
    Curious, now that you have three phone #'s (Android 10#, Android 11# and a landline #), does it work to have call forwarding going from the Android 10# to the Android 11#. If it did, then it seems it may be a problem with the carrier. Although maybe it's a problem with some setting somewhere on the Android 11.

    Another option to try is to do a factory reset and load apps one by one. Of course, make sure you back up your photos, documents or any data you want saved. (Sorry, if this has already been mentioned or already done before).
    Laura Knotek likes this.
    06-05-2022 11:28 AM

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