3G here. No data plan, but I'm on month to month and have never dropped service (don't intend to either). No update for me yet.
I've got 3 XOOMs in my house (mine, my wife, and my son). On the East Coast. Purchased in the first moments of the first day of availability.
What would have been fair would be a roll out that followed a "first come, first served" basis. Since Verizon is pushing the update, it seems like this could have been arranged somewhat easily.
This is a classic case of the non-information problem that Motorola Mobility has. Once the news broke that 3.1 was being released, a good marketing team would have immediately set the expectations with an announcement.
I read that some people got an e-mail saying they were first and not to talk about it? This means Mot realized there would be some level of irritation from XOOM owners waiting for their update. Why not send out a message to EVERYONE signed up to their notification system that the update is being rolled out in batches?... appologize they can't get to everyone in one swoop... and provide a target date for the completed update.
Seriously, Motorola doesn't have much of a chance if they can't get the little things right. As always, they are relying on their product to sell itself. The moment their product is not the best on the market, it will be over for them... again. This is a replay of the old RAZR days. Once they didn't have the phone that everyone wanted, they almost went out of business. In fact, they would have gone out, if the rest of the company didn't carry them. Now, as Motorola Mobility, they don't have those other parts to fall back on for support.