Do any of you have a screen ripple or distortion when using your Xoom?
I've had two Xooms, one had some distortion if I was sliding my finger around the middle of the screen, you could see the glass press against the LCD and display a kind of bubble/ripple underneath it towards the top left of the screen.
On my replacement Xoom, the same issue appears towards the right of screen, right around where the lock icon is on the lock screen.
Here's a youtube of what I'm experiencing: YouTube - XOOM Screen ripples/distortion (though mine is on a smaller scale).
I'm not pressing down with any extraordinary pressure, but I'm having a heck of time getting in touch with anyone at Motorola or Verizon who actually wants to a) look in to the issue b) assure me they can QA a replacement before they send it out to me (they sent me a replacement with the same exact issue) c) can possibly cross ship a replacement to me (while authorizing my card for a new purchase and just cancelling it when they receive the old Xoom).
I've had a heck of a time getting anything from Moto through their forums (my thread there: https://supportforums.motorola.com/thread/52578?start=0&tstart=0 ) Their tech support over the phone has been horrible, as in my 9 phone calls to them all they want to do is send me a fedex box to send mine in for another replacement. I went down this path before and since they don't check their new units I want to get in touch with someone who can verify my replacement is free of issues before sending this thing out again.
I called and asked Verizon if I could pick a new one out at a store and they could just handle the warranty exchange with Moto, after several attempts I've been told that Moto set the terms here and all Xooms must be returned through them.
I expect a bit more courtesy in dealing with a problem on a device of this caliber.
If anyone has any contact info for someone at VZW or Moto who can help, that'd be great.
I've had two Xooms, one had some distortion if I was sliding my finger around the middle of the screen, you could see the glass press against the LCD and display a kind of bubble/ripple underneath it towards the top left of the screen.
On my replacement Xoom, the same issue appears towards the right of screen, right around where the lock icon is on the lock screen.
Here's a youtube of what I'm experiencing: YouTube - XOOM Screen ripples/distortion (though mine is on a smaller scale).
I'm not pressing down with any extraordinary pressure, but I'm having a heck of time getting in touch with anyone at Motorola or Verizon who actually wants to a) look in to the issue b) assure me they can QA a replacement before they send it out to me (they sent me a replacement with the same exact issue) c) can possibly cross ship a replacement to me (while authorizing my card for a new purchase and just cancelling it when they receive the old Xoom).
I've had a heck of a time getting anything from Moto through their forums (my thread there: https://supportforums.motorola.com/thread/52578?start=0&tstart=0 ) Their tech support over the phone has been horrible, as in my 9 phone calls to them all they want to do is send me a fedex box to send mine in for another replacement. I went down this path before and since they don't check their new units I want to get in touch with someone who can verify my replacement is free of issues before sending this thing out again.
I called and asked Verizon if I could pick a new one out at a store and they could just handle the warranty exchange with Moto, after several attempts I've been told that Moto set the terms here and all Xooms must be returned through them.
I expect a bit more courtesy in dealing with a problem on a device of this caliber.
If anyone has any contact info for someone at VZW or Moto who can help, that'd be great.